Support Active Directory

Location:

Atlanta, GA

Salary:

25.00 - 35.00 per hour

Posted:

January 31, 2017

Contact this candidate

Resume:

Lowell Connelly Vallentour

** ****** **

Acworth Ga. 30101

404-***-****

************@*****.***

EDUCATION & CERTIFICATION:

Rowan Cabarrus College Concord NC.

Industrial Engineering Technology

Central Piedmont College Char. NC.

Law Enforcement Technology

Certified IT Specialist 25B US Army

Certified Law Enforcement Officer 31B

Intelligence Analyst Training 96B

Counterintelligence Training 35L

Certified JOPES Analyst US Army

Certified Mobilization Planner

Comp TIA Security+ce Certification.

ACHIEVEMENTS:

●Ft. Gordon Georgia. Graduated Top Ten Class of 2009 Information Technology Program.

●US Army USARCENT (IMO) Information Management Officer 2008- 2012 maintained Top Tech Support Team for US ARCENT working with Military, Government and civilian GDIT Enterprise Service Center.

●Military Intelligence/CI as well as Law Enforcement Trainer, Team Leader, Squad Leader for many overseas missions regarding safety and security as well as front line QRF in areas of hostile conflict such as Najaf and Fallujah.

●Working with ODA Teams from both 5th and 10th Grp Special Operation Forces Team Lead for Counter Insurgency task force and Force Protection operations during Operation Iraqi Freedom Enduring Freedom and Operation New Dawn.

●Law Enforcement Trainer Team Lead, Squad Leader. Providing personal and facility security under heavy resistance while providing escort of both VIP and high profile detainees. Lead Supervisor providing security over watch for many Forward Operating Post as well as IP Facilities without incident.

PROFESSIONAL SKILLS AND KNOWLEDGE:

●Strong academic and hands-on skills in the effective planning, installation, administration and troubleshooting of information systems in a wide range of computing environment.

●Experience with Asset Management and equipment tracking. Proficient in loading/configuring/upgrading/managing Windows 95, Windows 98, Windows NT 4.0. Workstation, Windows 2000 Professional, Windows XP Home, Windows XP Professional, and MS Office 2000, 2003, and 2007 Applications.

●Used VNC-Virtual Network Computing and terminal services to troubleshoot users issues remotely.

●Strong understanding of WAN/LAN principles, network hardware/protocols (Ethernet adapters, routers, switches, cabling).

●Knowledge in server administration and support: User account creation and maintenance in Active Directory, Microsoft Exchange, configure TCP/IP, WINS, DNS, and DHCP settings, fault tolerance, security, network monitoring, user/group account setup & administration, etc.

●Resourceful in upgrading hardware and refreshing PC software.

●Proven ability to support a fast-paced work environment.

●Highly resourceful with outstanding interpersonal and decision-making qualities. Excellent customer service; oral and written communications skills. Effective team leader and motivator.

PROFESSIONAL EXPERIENCE:

Floor & Décor

Senior Tech Support Administrator

2233 Lake Park Drive

Smyrna GA. 02/2014-09/2016

My position supports the company using SCCM enterprise-wide regarding help desk support, network administration support, IT hardware support, and Windows 7 & 10 applications support. Setting up and maintenance of employee's system access, including; active directory management. Working with custom configurations through Windows 7&10 with 32/64 bit memory install for each work station for bridged networking during builds loading needed ISO image files from server 2012R2. Cisco Call Manager and Unity. Process flow and support documentation for areas of responsibility. End user training for access to company systems and networks, cell phones, Mobile IQ IOS/Android Applications, Air Watch Applications, Microsoft application navigation, voicemail and hardware such as printers, paging systems, IP phones and PC’s. Respond to help desk inquiries and record all inquiries in the help desk software. Resolve help desk inquiries or when required escalate the issue. I provide maintenance related to company IT assets (i.e. printers, PC’s, routers, etc.) through the issuance of trouble tickets using the Alloy ticketing system and to vendors, directing the end user through repairs or personally completing the repair. Add, move and change IT assets in the IT asset inventory database. I assist in management of exchange servers, shared drives, and other miscellaneous servers. Assist with new store setup and retrofits as required (including wiring, PC configuration, network and phone configuration, etc. Complete configuration and setup of laptops, PC’s, cell phones, voice mail and IP phones. Testing and setting up retail Ingenico Card Devices as well as Shift4 application support. Support for Sales floor Enabler and AnyConnect VPN Applications. Primary backup for Back Office JDA POS (Point of Sale) and Sequel Platform applications install and troubleshooting issues working within the POS Server in order to complete the POS software install and Shift4 on retail work stations. Conduct corporate builds of laptops and restoration of PC’s impacted by virus and spyware intrusion. Assist in the system/hardware support of payroll applications and time clocks. Assist in the review of IT invoices, allocation to correct account and location, and comparison to budget objectives. Assist in tracking of maintenance agreements with 3rd party providers (i.e. Cisco, IBM, etc.). I provide input in the development of IT strategy and tactics for the company, including policies, procedures, etc. I am the senior provider for system and network support as well as client support in a corporate environment for over 75 locations. As primary Office 365 Administrator I was assigned to use Office 365 Admin Console and power shell as well as DirSync to create and assign users and security groups as well as distribution groups making changes through both Active Directory and Exchange. I also assigned management roles using (RBAC) Role Based Access Controls. I was the primary source for creation and removal of Office 365 accounts enterprise wide.

3RD Army USARCENT/General Dynamics

Information Management Officer IT Support

Lead Systems Administrator

Ft. McPherson, GA. / Ft. Meade MD.

Mobilized 03/2008 – 02/2013

I provided network services configuring, installing, and managing data services at the software operating systems level, Domain Name System, Network Directory, Host Based Security Systems, and messaging services. Perform failure analysis, recovery, and data backups. Participate in special projects. Have knowledge/experience in the system administration, technical guidance, software installation, software configuration, and system troubleshooting. Monitoring performance, QC, assisting client with remedy trouble ticket development and working issues to resolution at all Tier levels if needed and continue to track progress and facilitate resolution, particularly for high priority tickets. Consolidate tickets using the Seible ticketing system for weekly reporting and compiles trouble ticket data for analysis and assessment with monthly report deliverables. Consolidate weekly and monthly patch status, Operational Service Reporting, Preventive Maintenance, and system health status reporting. Customer liaison role working with internal and external customers to quickly document, address, and resolve issues. Perform computer systems operations on Local Area Networks to include support for client and server hardware, software administration, manage user accounts. Provide information systems life-cycle management. I also provided information system solutions and technical support in areas including personal computer/client server support, administration, telecommunications and network support. Troubleshoot various software applications in MS Office, Adobe Acrobat, IE, Netscape, etc. using SMS, SCCM, and other remote access tools. Maintain user accounts via Active Directory. Provide hardware support for desktop computers and Sun Microsystems thin clients. Active Directory administration, utilizing SMS to remotely troubleshoot desktop systems TCP/IP in LAN environment adhering to DoD security policies and procedures. Utilizing Active Directory and AMS to create system access accounts to the JWICS (TS/SCI), SIPRNET (SECRET), and NIPRNET (UNCLASSIFIED) networks as well as to the Sun Microsystems terminals and applications that specific to the organization. Providing End User support to 16,000+ DIA Government, Military, Government Civilians and Contractors for Exchange Outlook users worldwide concerning calendars, personal folders, connectivity, mail encryption, etc. Provide Windows Server 2003 and 2008 R2 along with Exchange Server 2003 and Exchange Server 2010 administration, i.e. creating user mailboxes, shared mailboxes, distribution lists, SMTP editing, and controlling access levels to these resources. Train coworkers on troubleshooting techniques and being a source of guidance on issues that may not have a clear resolution providing many different support assets within the JWICS, SIPR and NIPR Thin Client VDI Portal. At our location we provide data services regarding software operating systems from Tier One to Tier Three level. I work within the Network Directory as Admin Support. We perform technical guidance on installation of software as well as any upgrades needed if not ghosting in order to perform these tasks ourselves. We monitor and provide quality control for clients when needed for complete resolution of any trouble tickets as needed, providing training and support to teams across the spectrum when needed. We provide support for these systems within Thin Client NGDE as well as Thick Client such as eZHR, and eZHR Forms, AGILE, Gemini, Gimmee, NGDE, DTW, Support Web, MDDS, Proton, PKI Full Service from revoking to issuing, Account Migration and creation, WISE and WISE ISM, AMS, JIVU / AGILE, MIDB, M3, VOIP RESETS, VMware, StoneGhost, US BICES, CENTRIX ISAF, TALON, NORTHCOM, STRATCOM, CENTCOM, CP TANGO, DAEGU VDI, HAWAII VDI, JAC VDI, STUTTGART VDI, TRANSCOM VDI UNIX environment. All password resets across the network as well as outlook issues.

3RD ARMY US ARCENT

G-5 Plans JOPES Analyst

Mobilization Planner

Ft. McPherson Ga.

Mobilized 05/2010 – 05/2011

While working as the IMO I was also given the responsibility of Certified Action Officer JOPES Analyst and Certified Mobilization Planner. I was involved in all aspects of execution of joint operations building, translating policy decisions into operation plans (OPLAN), & (CON PLAN), (FUNC PLAN), and (OPORD), in support of National Security Operations. I provided movement requirements to lift providers for plans, crises, and Combatant Commanders as well as Joint Chiefs of Staff (CJCS). My Chief of Operations has been in the forefront of JOPES from the beginning and has trained me on the front lines of planning, building and preparation. The description of Certified Action Officer JOPES Analyst position was developing Time-Phased Force Deployment Data (TPFDD) for Collaborative, Crisis Action, and Special Compartmentalized plans in support of the Combatant Commander. I have worked in the trenches alongside Mr. Pat Hall under his direction while attending JOPES Conferences where we put our skills to work in a demanding fast paced environment.

149THIN BN US Army

5TH Group SF

Intelligence CI

Walton KY / Ft. Campbell Kentucky

Deployed Iraq / Afghanistan 08/2006 -03/2008

Volunteered to deploy to Iraq and Afghanistan working with Special Forces 5TH and 10TH Groups in an Intelligence role as well as working with ODA Teams and QRF. Conducting surveillance for Strategic and Tactical Intelligence in and around Northern Iraq and Afghanistan. Team Lead of the Counter Insurgency Task Force which prevented thousands of IED emplacements as well as insurgent attacks. Conducted interviews and gathered leads and gained critical surveillance footage which allowed the team to obtain mission critical information that prevented Insurgent attacks. My team also provided back up surveillance and security for many missions throughout the northern theater during this tour.

940th Military Police

16TH Military Police Brigade

Law Enforcement

Harlem KY / Fort Bragg, NC

Deployed Iraq 01/2004 – 02/2006

Volunteered to Deploy to Iraq as Law Enforcement training Iraqi Police in daily Law Enforcement duties as well as firearms training and self-defense. Also recruiting and assessing recruits proficiency in language and writing aptitude as well as physical agility. Conducted presents patrols at I.P. Check points in many hot spots. Providing Security Over watch to many Forward Operating Post as well as IP Stations. Transferred to Camp Bucca where we provided Con Air Support as well as Con Air convoy to Abu Grab Prison Baghdad. Transferred to several Forward Operating Bases for QRF and PSD patrols and IP assessments as well as security over watch. At some locations we encountered heavy resistant during our patrols and assessments. Several IED's and insurgent attacks made for some very long days and nights.

190th Military Police

18TH Military Police Brigade

Law Enforcement Force Protection

Kennesaw GA / Ft Meade Maryland

National Security Agency

Mobilized 02/2002 – 09/2003

Mobilized to NSA Headquarters as Law Enforcement and Force Protection working with NSA Police.

Personal and Professional References:

Cecilia Sison: Company: E-Trade

Title: Lead Storage Engineer

Location: Atlanta GA.

Phone: 678-***-****