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Operations manager

United States
January 31, 2017

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Results-driven Warehouse Manager with 12 years hands on experience in Leadership and Supply Chain Management, highly comprehensive background in Shipping, Receiving, 3PL, Warehouse Operations and Personnel Management. Providing dependable leadership, quality assurance, teamwork and innovative solutions while meeting and exceeding operational goals. CORE STRENGTHS

●Leadership & Management

●Strategic Decision Making

●Project Coordination & Management

●Crown Data Systems

●Employee Coaching & Development

●Bilingual (English/Spanish)

●Proficient in MS Office (Word, Excel, Power Point)

● Inventory Control

● Reporting and Monitoring

● Microsoft excel

● Customer Service

● Organization/Communication

● Purchasing



April 2016 - Nov 2016 - Operations Manager

Managed 2nd shift Operations, maintain a safe environment with no incidents, continuously manage operations to adjust plan if needed and made sure all work was completed by end of shift. XPO LAST MILE - ELIZABETHPORT, NJ

Aug 2015-Dec 2015 - Operations Manager

Managed Night Shift Operations which included dispatch department, warehouse and data entry departments. Analyze process to meet KPIs and profit goals.

● Monitor and manage operational costs.

● continuously solved issues regarding to satisfy the customer needs

● Involved in the employee development for all departments and shifts.

● Manage the day to day company or department operations. Dec 2013-Aug 2015

Claims/OS&D Manager

Achieves objectives by contributing warehouse operations information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production audits; identifying trends and investigating all claims

● Maintained accurate records for reporting all OS&D Freight on a Daily/Weekly basis, to Terminal Management

● Manage inventories and conduct dock audits

● Compile daily operational reports for Operations manager

● Manage warehouse scheduling for over 100 workers on three different shifts

● Maintains safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations.

● reduce total claims by 35 percent in two quarters.

● implemented process that reduce claims submitted by 15 percent. TARGET - VAUXHALL, NJ

Jan 2013-Dec 2013

Logistics Team Leader

● Ensure proper procedures were conducted in picking, receiving procedures

● Maintaining a safe work zone and ensuring safety procedures are followed

● Supervise and train up to 30 associates in performance and work related issues.

● Maintaining location accuracy and inventory back stock level above a 97.50% and 90.00% rate.

● Made sure new personnel follow training schedule and proper procedures in place with disciplinary actions.


Oct 2011- Sept 2012

Purchasing Manager/Inventory supervisor

● Managed purchasing, inventory control, and shipping and receiving for a company that provides various products to the Armed Services.

● Provided purchase planning and control information to senior leadership by collecting, analyzing, and summarizing merchandise data and trends

● Conducted over 750,000 dollars in purchases, negotiating prices and expedited shipping with vendors; maintained accountability of items by following upwith vendors and shipping companies to obtain tracking information

● Established and implemented policies for purchasing, inventory control, and shipping and receiving resulting in standardization of processes

● Identified and resolve issues with shipping and receiving, inventory deficiencies and delivery schedules


Oct 2008 - Mar 2010

Logistics Specialist / Supervisor / DLR Manager

● Verified inventory computations by comparing physical stock on hand to shipping directives and prior inventory; investigated discrepancies and adjusted for errors. Coordinated with other departments to ensure inventory met operational efficiency.

● Conducted quality assurance and control by monitoring inventory receiving, storage, shipping, and integrity.

● Trained personnel in shipping and receiving procedures while updated standard operating procedures and ensuring compliance with Navy Standards.

● Managed all cycle count procedures and ensured all adjustments entered

● Maintain all records of audit counts and adjustments

● Verify and fix any problems with material missing during transits or issue.

● Conducted quarterly and yearly financial reports. EDUCATION / TRAINING

Bachelor of Arts in Business Management, D evry University-New York, Pending summer 2015 Logistics Specialist Training, U.S. Navy, 2005


●Navy and Marine Corps Achievement Medal

●Good Conduct Medal

●Flag Officer Letter of Commendation

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