TERRENCE MANN

713-***-****

acyksa@r.postjobfree.com

Server Administrator

Information Technology professional with more than 11 years of experience in Oil & Gas, HVAC and the Financial industries. Strong ability to work with internal customers to resolve technical request and incidents. Known for improving efficiencies while maintaining the integrity of processes. Demonstrates exceptional communication and analytical skills.

Key Technical / Business Strengths

MCSE and MCSA Certified Windows Server 2012, MCITP Gold Certified Exchange 2007, CompTIA Networking+, MCSA and MCP Certified Windows Server 2000, Project Management, Microsoft Hyper-V, SAP Afaria, HPE iLo, NetWolves FoxBox, Citrix, VM Ware, Blackberry Enterprise Server (BES), iOS, Regulatory Compliance for Sarbanes-Oxley, Microsoft Operations Manager, RSA Secure ID

PROFESSIONAL EXPERIENCE

TRANSCANADA PIPELINE– Houston, Texas 2008 – 2016

Mobile Systems & Support Lead/Level 2 Workstation Support (2013-2016)

Maintained and supported mobile devices and accounts spanning 10 separate cellular service providers for more than 2,000 employees throughout the United States while continuing previous workstation support.

- Initiated and approved service audits and optimizations that saved an estimated $20k annually.

- Implemented processes to improve order processing efficiency by more than 200%. Designed changes to the customer interface that refined the process to better serve internal customers.

- Proposed a mobile mail solution endorsed by both Workstation and Infrastructure management that significantly increased mobile reliability, management and recovery.

Level 2 Workstation Support (2011 – 2013)

Resolved user requests and incidents for more than 3,000 users in the United States. Lead technician for facilitating audio and video setup and support for departmental meetings and company-wide town halls originating in the Houston office. Used BMC Remedy for ticket tracking.

- Ran weekly and monthly reports that provided targeted data which created strategies leading to the team exceeding company performance standards by 8%-12%.

-Supervised technical support for training sessions on the Integra project, including local and remote training sites in Michigan, Missouri, Washington and Ohio.

- Project Manager for Internet Explorer 11 migration. It was noted the level of post project support was reduced by more than six months compared to the previous IE migration.

Data Security Operations (2009 – 2011)

Administered active directory user and group request and troubleshot incidents for company (both U.S. and Canada offices/domains). Directly worked with other IS departments on a routine basis, including SCADA, PAAD, GLGT, and TCO.

- Consistently exceeded position’s performance standard by an average of 115% partially through targeted process streamlining.

- Actively participated and advised on multiple projects, including company-wide Active Directory user migration, the NBPL acquisition and the Gulf Coast Assets project.

- Proposed processes approved by Server Manager which would increase efficiency by 50%.

Server Administrator (2008-2009)

Built and decommissioned servers, created DHCP reservations and DNS aliases. Added applications to Citrix servers, managed VM Ware resources and Active Directory users and computers.

- Detected and corrected a server anomaly, saving the company $2 Million in licensing fees.

- Active contributor on a committee formed to standardize the security group naming convention for better identification of the resource.

A&A Contract Services – Houston, Texas 2007-2008

Server Administrator

Contracted to work as Server Administrator for TransCanada’s ANR Acquisition project.

- Assisted with the setup and configuration of the Houston data center and the Bryan, Texas disaster recovery center.

- Took part in designing the Active Directory user and computer structure for both U.S. domains.

- Based on positive performance reviews original 3-month contract was extended to 6 months, then a permanent position was offered.

PARKER DRILLING – Houston, Texas 2007

Server Administrator /SOX Compliance Officer

Administered Active Directory accounts and performed remote server administration to overseas offices. Installed domain controllers and managed print servers. Ensured Sarbanes-Oxley (SOX) compliance controls were in place for IT. Served as liaison between Auditors and IT departments.

- Researched and recommended technologies to enhance SOX compliance and improve data retention policies in the corporate office, including infrastructure, help desk, applications development, and telecommunications.

- Given special recognition for keeping a high work ethic in spite of notification of a potential reduction in staff and limited tenure.

- Technologies used include Microsoft Operations Manager, LANguard and VMware.

COMFORT SYSTEMS, USA – Houston, Texas 2004 – 2007

Systems Support Specialist

Administered and supported accounts in Exchange 2003, Citrix 4.0 CMS, Cisco VPN, BES and Level 2 desktop support.Involved in the deployment, administration, maintenance, and troubleshooting for end user and backend server systems for the corporate office and over 63 offices and affiliated companies nationwide.

- Took part in maintaining backup solutions for the corporate office.

- Technologies worked with included Cisco Systems VPN 4.06, Citrix 4.0 Metaframe Presentation Server, FAS, Zope, TrackIt!, VNC, and Qwest ROVA.

ADECCO – Austin and Houston, Texas 2002 – 2004

IT Contractor

Worked contract assignments for various companies performing IT related tasks and projects including on-site telephone technical support, software and hardware migrations, installation and patching, troubleshooting, installation of Cisco switches, hubs, and firewall configuration.

- Clients worked for include Microsoft, Cisco, Unisys, DHL, Waste Management, Hill-Rom, AIG, FMC and the Texas School of Business.

- Had multiple instances where contract was extended based on excellent performance.

EDUCATION

San Jacinto College

Pasadena, TX

Major – Technical Sound Engineering

44 hours completed

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