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Customer Service Microsoft Office

Newark, New Jersey, United States
January 31, 2017

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Vanessa Guevara

*** ***** *** **.

Newark NJ, ***07



Objective: I am seeking a challenging position where I can demonstrate my current skills, learn and perform new ones; provide career growth potential based on my results and initiative.


Bilingual English/Spanish

Knowledge of Microsoft Office

Customer Service Skills

Chairside Assisting


Self-motivated and focused; comfortable working independently with ability to balance priorities accurately while working under pressure.

Always ready to work with flexible schedules

Sterilize and disinfect instruments and equipments according to OSHA

Ability to schedule appointments and make follow up calls


Amazon September 2016 to current


Deliver packages to the customer

Load up packages

Greet customers

Abercrombie and Fitch September 2014 to 2016

Sales Associate

Greeted visitors or callers and handle their inquiries.

Directed customers to the appropriate persons according to their needs.

Cleaned and organize all merchandise.

Stocked inventory for next day.

Informed customers of store policies, product manufacturers and popular items.

Processed customer payments by cash or credit card.

Gracious Home Care June 2013 to September 2013


Answered, screened, and forwarded calls; providing information and took messages.

Collected payments and recorded receipts for services.

Problem solving of complaints from patients.

Scheduled appointments, maintain and update appointment calendars.

Filed and maintained records.

Assisted staff with translation.

Avenel Dental March 2012 to June 2012


Answered, screened, and forwarded calls; providing information and took messages

Collected patient co-payments and recorded receipts for services.

Filed and maintained records.

Verified patient eligibility.

Assisted staff with translation.

Provided assistance to the dentist during different treatments

Collected relevant information about the patient’s medical history

Completed office task that require the use of a personal computer;

Professional Experience

Dental Assistant Externship

Handed instruments and materials to dentist and performed suctioning as needed.

Exposed radiographs and processed dental x-rays films directed by dentist

Prepared treatment room and tray setups for various dental procedures

Chairside Assisting


Sterilized and disinfected instruments and equipments

Welcomed patients by greeting them in person or on the phone

Scheduled and confirmed patient appointments


Central Career School, South Plainfield, NJ currently attending

Dental Assisting Certificate


First Aid/ CPR certified 2015

Radiology pending

HIPAA certified pending

OSHA Safety Orientation Healthcare certified pending

OSHA Workplace Bloodborne Pathogens certified pending

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