Management System Customer Service
Resume:
TRACIE ARCENEAUX
***********@*****.***
Rig Management System Coordinator
Oil and Gas professional with experience in Rig Management Support with a background in Accounts Receivable Management. Possess experience in rig documentation and logistics, Rig Management System, oil sample testing, and third party drop surveys. Experienced in rig support and procedure development and maintenance, technical training, and associated equipment reporting. Recognized for being a highly-motivated individual who can meet and exceed expectations, project oriented with the drive to successfully meet new challenges and obtain quality results. Have professional experience in customer care, collections, and data entry and experience in managerial and supervisory capacity. Known as a team player with both the ability to lead and follow under the direction of peers, and as an asset in the oil field industry. Demonstrated ability to successfully multi task, organize and problem solve.
OSHA 10 NCCER Core Curriculum NCCER Industrial Maintenance 1 Training Document Control and Maintenance Rig Preventative Maintenance Audit Tracking MS Office Suites Adobe Acrobat Procedure Writing Technical Training Rig Management System Testing Capital Movement Customer Service Strong Written and Oral Communication Account Receivables Billing and Collections Cashier (teller setting) Income Tax Preparation
PROFESSIONAL EXPERIENCE
ABF FREIGHT – Houston, TX 2016
Casual Clerk
Imaged bill of ladings from driver pick-ups for invoicing.
Prepared pick-up request from customers.
Answered in bound calls from customer concerning where their freight is located and when it will be delivered.
Emailed and phoned customers for additional information concerning contact information or billing information.
Labeled freight on the dock when a reconsignment was requested to change address from the original delivery address.
Scanned delivery receipts and refused receipts delivery receipts into the system.
Assisted drivers when unable to locate customer address for freight delivery.
Contacted the General Office concerning freight that is no longer wanted to find out how to dispose.
TRANSOCEAN OFFSHORE DRILLING – Houston, TX 2004 – 2015
Rig Management System Coordinator
Provided technical training such as access and implementation of third party safety drops surveys into the rig maintenance system, and how to ensure warehoused equipment was accurately set up in the program.
Managed capital movement requests via the change request system for shore based facilities which ensured that all equipment made to the proper fixed asset ledger.
Managed and responded to emails received from the rig via the department support email box to respond to and support rig operation.
Managed and controlled third-party drops survey inspections data.
Developed, issued, implemented, and kept track of all third-party drops inspections being conducted fleet-wide.
Worked with the third-party safety survey companies to develop a functional and efficient system to manage survey information.
Provided guidance to the third-party consultants, Wipro with various functions related to the maintenance department.
Assisted in the administration of all incoming and outgoing documentation concerning the maintenance group, including data transfer, vendor bulletin distribution, maintenance procedures development, revisions, and implementations.
Edited and processed maintenance procedures for clarity and input into the rig management system.
Maintained finished goods and master files on the local shared drive.
Added new employees into the rig management system and gave approvals for portal access and Web reports.
Provided a top-level overview for employees who were new to the department or not familiar with the RMS maintenance system.
Tested upgrades of the Rig Management System for bugs or errors before it was released to the full fleet of rigs.
Assisted with rig-specific audits and input data to assist operations with recordkeeping and audit tracking.
Researched and provided preventive maintenance information in the absence of the department administrative assistant.
ROSS STORES/LOSS PREVENTION – Houston, Texas 2015 - 2015
Retail Associate
Performing cashier duties for customer checking out.
Handled customers entering a leaving fitting rooms.
Greeted customers entering the store.
Observed customers in the store to prevent store losses.
Prepared notes and any finding for handover to next Loss Prevention associate.
PDQ.NET/INTERNET AMERICA – Houston, Texas 1996 – 2003
Manager of Accounts Receivable Department
Posted payment to customers’ accounts.
Provided quality collections customer services to ensuring proper collection techniques to improve and increase revenue.
Researched chargebacks issued from customers via credit cards.
Handled escalated calls from customers concerning billing issues.
Reviewed accounts for possible write off.
Made bank deposit drops.
Trained in the Houston and Dallas offices to use Accounts Receivable system.
EDUCATION
Associate Degree in Art (Psychology) – Houston Community College – Houston, TX
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