Customer Service Sales
Resume:
Teresa Showalter
Mogadore, Ohio 44260
***********@*******.***
Experienced Sales and Marketing professional with proven abilities to generate profitable sales growth by strategically obtaining new accounts, building the prospect pipeline, and targeting the potential development of the current customer base
PROFESSIONAL EXPERIENCE
DUDICK INC, AURORA, OH (National/International resinous coating manufacturer for epoxy, polyester, vinyl ester and urethane resin coating systems for several different industries.)
Business Development/Marketing Manager/Head of Project Management
January 2006 – Present
Leads national and international development of project pursuits in the following industries:
Biotechnology
Pharmaceutical
Food & Beverage
Power
Chemical Containment
Data Centers
Water/Wastewater
Responsibilities included but were not limited to:
Working knowledge of principles, practices and techniques in the Construction Industry.
Responsible for handling highly confidential and sensitive projects.
Manage all business development activities including team coordination and management, proposal management, account pursuit and relationship management with end users, architects, GC's and subcontractors.
Research and develop new business opportunities and work closely with all parties to ensure client satisfaction and project and product success.
Handles direct marketing campaigns and pre-and post-campaign analysis; i.e. leads generated, summary of campaigns, results generated, response rate, along with setting standards.
Coordinates and facilitates activities in connection with our company's participation in several National and Regional trade shows. Schedules booth attendance for representatives and attends also, prepares sales materials & schedules meetings & dinners with clients during shows. Coordinates and manages exhibits, booth logistics, correspondence and budgets for all conference/trade shows.
Analysis of market research and industry trends for performance metrics and forecasting.
Competitive analysis for current and future market place.
Successfully implemented a project tracking database for every level of employee to access and input data into allowing all outside sales reps to share information between regions.
Increased our presence in the industries and on project specs by 100% in the last 10 years.
Proficient in Microsoft Office, Excel, Word, Power Point & ACT/SAGE
AMWELD BUILDING PRODUCTS, GARRETTSVILLE, OHIO
Project Management/Customer Service Team Leader 2001 – 2005
Project Management
Extensive knowledge of project management including estimating, assisting in preparing submittal packages, knowledge of reading/interpreting architectural plans and reading hardware schedules.
Maintaining client relationships and development of customer base.
Computer literacy above average.
Completed the Self-Study Course, “Fundamentals of Architectural Doors and Hardware.”
Completed ADH1 Certification through the Door and Hardware Institute.
Customer Service Team Leader
Managed a team of customer service representatives within a geographical region.
Coordinated the processing and shipping of orders received.
Receive, review and processed customer complaints, inclusive of CCR’s to establish credit for incorrect product or prices if applicable.
Assist customers with technical questions.
Assign responsibilities and tasks for team members.
Speak to and educate customers on Amweld products, pricing or technical via telephone, fax or email.
Coordinate customers expected shipping schedule with manufacturing and shipping.
1998 – 2016 WESTERN RESERVE YOUTH FOOTBALL, PORTAGE/GEAUGA COUNTY
League Director
1999 - 2001 Sherwood Promotions Aurora, Ohio
Department Manager
Managed a staff of 15 employees
Direct production by scheduling all orders by priority
Digitizing - worked directly with customers on creating logos
Weekly production reports
Inventory control
Direct communication with Inside/ outside sale personal and customers
Set up displays for presentation of product to visiting customers
1998 – 1999 Owner/Operator of Prism Promotions Garrettsville, Ohio
Owned and operated small industrial contract embroidery business
Inside/Outside Sales
Assisted customers with orders including pricing, sourcing and purchasing.
Secured new accounts and maintained existing accounts
Shipping and Receiving
All office procedures including AR/AP, payroll, and sourcing product.
1997 - 1998 Wizard Promotions Garrettsville, Ohio
Operated small industrial contract embroidery business
Inside/Outside Sales
Assisted customers with orders including pricing, sourcing and purchasing.
Secured new accounts and maintained existing accounts
Shipping and Receiving
All office procedures including AR/AP, payroll, and sourcing product.
1990 - 1992 Silver Creek Plumbing Garrettsville, Ohio
Secretary/Dispatcher
All office procedures including payroll, invoicing, scheduling of employees in field by priority
Dispatcher
Inventory Control
Research for quotes on industrial jobs
1988 - 1990 Bil-Mar Foods Inc. Garrettsville, Ohio
Inside Sales
Sold seasonal product to companies.
Assisted customers with pricing, quantity and delivery of product during the holiday season.
Education
2003 – 2005 Hiram College Hiram, Ohio
Pursued a B.A. in Business Administration and Computer Science.
Related courses completed towards Career Goal
Multinational Marketing
International Market Entry
A Systems Approach to Understanding Organizations
Principles of Marketing
Using the internet business and management databases
Consumer Behavior
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