Customer Service Sales

CURRICULUM VITAE

PERSONAL INFORMATION:

Name : NCHANGWA CHRISTABEL

Date of birth : 21st June, 1992

Passport No. : 0215925

Gender : Female

Visa status : TOURIST

Nationality : CAMAROONIAN

Marital status : Single

E-mail : ******************@*****.***

Address : SHARJA

Mobile # : +971-*********

POSITION APPLYING: SALES CONSULTANT

CAREER OBJECTIVE:

I am currently looking for a suitable Sales position with any National or Multinational company. I am articulate and a confident individual with a proven ability to provide exceptional Sales Services and to maintain and improve quality as per the vision and mission of an organization on the one hand, and customer requirements on the other hand. Providing flawless services to ensure standards are maintained at every level of a process or system of an organization. Having an outgoing personality, good interpersonal skills and the ability to work in a multi-national team environment with confidence and minimal supervision. Comfortable working in a fast paced environment and able to build and maintain good relationships with work colleagues and clients.

I am currently looking for a suitable Sales/Customer Service agent position with any organization that offers variety and the opportunity to further develop both personally and professionally.

WORKING EXPERIENCE:

Company: Le Royal Express Salmiya (Kuwait), fashion and jewelries

Duration: 22nd March 2015 to 12th September 2016

Position: Sales Associate

Responsibilities:

Ensuring that all customers receive excellent service through direct salesmanship, and prompt and courteous service.

Assisting customers with questions, needs and purchases.

Attending weekly sales meetings.

Cultivating successful relationships with retail customers.

Completing each transaction in a quick and efficient manner.

Leading all social media sales initiatives.

Cleaning shelves, counters, and tables.

Greeting each customer that comes into the store in a warm manner.

Identifying customer requirements.

Preparing merchandise for display.

Assisting customers with purchase decisions.

Assisting in physical inventory counts.

Implementing all visual merchandising standards.

Setting up merchandise on the sales floor.

Making sure that customers receive receipts on all purchases.

Helping customers try on or fit merchandise.

Watching out for loss prevention through leakage and theft.

Company: Mahima Shopping Center

Duration: 18th September–06th June 2014

Position: Sales Associate/ Marketing Dept.

Responsibilities:

Greets customers politely immediately they enter shop and ascertains what each customer wants, without being overbearing.

Ensuring that all products are having bar-codes and a price tag.

Provides information to customers to help them select the best products.

Ensuring that all areas are clean and adhere to the company’s clear floor policy, Health and Safety requirements.

Kept an up-to-date with all current promotions within the store.

Assists customers who need assistance on the shop floor

Take cash for customers and process transactions accurately.

Daily and timely shop shelving and stock display.

Occasionally being responsible for the stores security including being its key holder.

Using the stock management system to log, check, locate and move stock both in and out of the store.

Worked as part of a team and assisted colleagues when necessary.

Daily shop and warehouse check to ensure that all stocks are available and in good condition.

Being alert to thefts and fraudulent bank notes, cheques or credit cards.

Take customers complaints and suggestions to shop manager.

Daily report on sales and stock to manager.

Maintain personal grooming as per the brand standards to represent a positive image

Company: New Life Supermarket, Bamenda-Cameroon.

Duration: July 2011 – December 2013

Position: Sales Associate

Responsibilities:

Welcomes customers by greeting them; offering them assistance.

Able to help customers find what they want

Directs customers by escorting them to racks and counters; suggesting items.

Advise customers by providing information on products.

Help customers make selections by building customer confidence; offering suggestions and opinions Identify prospects and make them full- time costumers

Follow ups of supplies for cash payments to be complete

Experience of working in a commission based environment

Create and maintain a long-term relationship with the customers in order to achieve sales goals and represent the store in a positive manner while ensuring recurring business.

Processed payments by totaling purchases; processing checks, cash, and store or other credit cards.

Contribute to team effort by accomplishing related results as needed

Price products and update shelves when a new product comes in or if the price of any item changes.

Document sale by creating or updating customer profile records.

ORGANIZATIONAL AND PERSONAL SKILLS:

Practically oriented.

Innovative with good analytical skills, loyalty, faithful, obedient, willing to work under pressure.

Good aptitude for team work.

Always willing to learn and adapt very fast.

Can conveniently work with people from multicultural background.

Very good communication skills and good in human relationships, enthusiastic, and have excellent customer service skills.

Quality and Service Orientation

Customer Orientation

Drive to plan for and deliver results despite obstacles and setbacks

interpersonal skills

communication skills - verbal and written

listening skills

problem analysis and problem-solving

attention to detail and accuracy

data collection and ordering

customer service orientation

adaptability

initiative

stress tolerance

TECHNICAL SKILLS:

Computer literate

In depth knowledge of Microsoft word, Excel, Internet.

Internet & E-mail

Good numerical skills with the ability to manually calculate costs without error.

Experience of working in a commission based sales environment.

Able to accurately describe a products features and benefits to a customer.

Willing to work on a shift basis including evenings and weekends.

Ability to take ownership of issues and to work alone with little or no attention to detail.

EDUCATIONAL BACKGROUND:

Government High School Bafut, GCE Advanced Level Certificate

Government High School Bafut, GCE Ordinary Level Certificate

LANGUAGE PROFICIENCY:

LANGUAGES: Speaking Written Reading

English Fluent Fluent Fluent

French Fluent Fluent Fluent

HOBBIES: Singing, Traveling, Reading, swimming, gamming, participating in community development, Picnics, listening to music, debating, meeting people, calling, etc.

Contact this candidate