Customer Service Data Entry

ARICA L. JINKS

****-* **** ***** *****

Charlotte, 28217, United States

Home 980-***-****

Cell 563-***-****

*****.*****@*****.***

PROFESSIONAL EXPERIENCE

Iverify.Inc

Charlotte, NC

Protection Specialist

January 2014-Current

. Monitoring sites on video and audio, data entry, heavy phone usage. Customer Service, work on a team to resolve all security issues at each site. Educating clients about better ways to secure the site. Problem solving skills. Use good judgment in resolving issues within the site. Communicate with all levels of management. Great verbal and non-verbal skills. Professional. Confident. Hard working. Positive attitude.

GRANDMOTHER SOUL(Catering & Restaurant)

Clinton, Iowa United States

Co-Owner/Operating Partner June 2003 - April 2013

•Managed operations, conducted thorough interviews and processed all human resources related issues, completed billing, costs, and inventory, supervised catering and orders, and reviewed contractual agreements.

AT&T BROADBAND

Chicago, Illinois United States

Customer Service Representative September 1999 - February 2000

•Engaged in direct sales of service and products, troubleshooting, record keeping, scheduling of repairs to existing customer services and equipment, and other office related duties.

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DEPARTMENT OF HUMAN SERVICES

Clinton, Iowa United States

Social Worker Assistant September 1995 - July 1999

•Interviewed clients for income specification programs, filed confidential matters, investigated child care and home inspections, made necessary approvals, data entry, case management, children supervisions, and reviewed mandatory child abuse reports.

FAMILY RESOURCE CENTER

Clinton, Iowa United States

Family Resource Center Coordinator September 1994 - September 1995

•Supervised a small staff of four staff members, day-to-day operations, budgeting and marketing, planned and coordinated all programs, maintained confidential files, public relations, human resources, and engaged in pertinent meetings with school officials and families.

EDUCATION

University of Phoenix

Phoenix, Arizona United States

Psychology Candidate, May 2016

Clinton Community College

Clinton, Iowa United States

Social Science, Dec 1995

ADDITIONAL SKILLS

•Supervisory skills, great interpersonal skills, data entry, customer service, budgeting and marketing, excellent administrative skills, case management skills, sales and closing skills, attention to details, and information systems management.

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