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Project Manager

Tempe, Arizona, United States
January 31, 2017

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Joseph C. Richards

Phoenix, AZ

856-***-**** /


Arizona State University – October 2016 to Present

Arizona State University is a Higher Education Institution that invests in the innovation and advancement of both students and employees. Also, full time employees receive huge discounts on undergraduate and graduate degrees. Arizona State University has developed a new model for the American Research University, creating an institution that is committed to excellence, access and impact. ASU measures itself by those it includes, not by those it excludes. ASU pursues research that contributes to the public good, and ASU assumes major responsibility for the economic, social and cultural vitality of the communities that surround it.

Project Coordinator (Admission Services)

This person will report to the Executive Director, Roger Lurie. Roger creates the project plans and scope of the projects. This person will work with the BAs, developers, and the business teams to make sure the project plans are updated in MS Project. To stay informed they will be responsible for attending status meetings with all stakeholders. This person will need to have professional business acumen as they will be in front of business stakeholders. They will also need to be able to be successful working in groups as well as on their own. Some of the work is collaborative, but a lot of it will be on their own as well. The priority of this environment is ever changing, and the right person will need to be comfortable with that. The day to day will vary depending on priority level and what's at stake, and typically the business customer determines that.

Scrum Master

Initiate an organized project in-take process

Prepare agendas and associated documents for meetings as necessary

Facilitate project in-take meetings

Facilitate project prioritization meeting with executive leadership

Assist project leads with various project management duties using Agile methodology

Schedule and facilitate ceremonial meetings (scrums, sprint planning, review & retrospectives, etc.) as requested

Organize and update ticketing system with JIRA

Maintain all documentation, tasks, resources, Kanban boards for all projects in JIRA

Identify and mitigate resource constraints

Manage small/medium scale projects as requested

Maintain schedule of projects and overall resource allocations AS-ISD team in MS Project

Arizona Department of Transportation – Phoenix, AZ June 2014 – September 2016

Project Coordinator

The Project Coordinator is an integral member of the project team responsible for delivering building development projects of varying size and complexity. The Project Coordinator is responsible for directing, organizing and controlling project activities, under the direction of a Project Manager (PM) & Program Director.

Maintain Project Plan in Microsoft Project, PlanView, and Team Foundation Server (TFS)

Scrum Master

Assist PM with various project management duties using the Agile/Scrum methodology

Schedule and facilitate scrums, sprint planning, sprint review, sprint retrospective meetings

Schedule and facilitate scrum meetings in scrum master role

Maintain structure of TFS (Team Foundation Server)

Provide review of documentation as requested

Documentation of project management policies and procedures as requested

Perform various resource allocation tasks in TFS and PlanView

Generate burn-down reports on the daily basis for reporting purposes

Document sprint commitment notes

Document sprint release notes

Documentation of project risks/issues and gains/losses as requested

Documentation of meeting notes in TFS as requested

Manage Modernization Center

Schedule & facilitate Modernization Center related meetings and log updates as necessary

Scottsdale Lincoln Health Network – Phoenix, AZ January 2014 – May 2014

Project Coordinator

The Project Coordinator is an integral member of the project team responsible for delivering building development projects of varying size and complexity. The Project Coordinator is responsible for directing, organizing and controlling project activities, under the direction of a Project Manager (PM) & Program Director.

Attend client meetings and assist with determination of project requirements

Assist the PM in the drafting and issuance of project proposals, RFP’s, tenders, budgets, cash flows and preliminary schedules

Prepare project organization and communication charts

Chair site meetings and distribute minutes to all project team members

Track the progress and quality of work being performed by design disciplines/trades

Use project scheduling and control tools to monitor projects plans, work hours, budgets and expenditures

Effectively and accurately communicate relevant project information to the client and project team

Ensure clients’ needs are met in a timely and cost effective manner

Review field inspection reports from Consultants throughout the lifecycle of the project

Issue Contracts, Letters of Intent, Purchase Orders, etc.

Maintain Contract Execution Tracking Log

Assist the PM in the review of Contractor quotations to ensure that only fair and reasonable pricing is recommended for approval

Track & manage contemplated change notices and change orders in the database

Prepare substantial completion certificates and ensure all required project close out documents are obtained

Communicate ideas for improving company processes with a positive and constructive attitude, and for developing this attitude in others

Keep the Project Manager (PM) and others informed about project status and issues that may impact client relations.

Dignity Health – Phoenix, AZ July 2012 - June 2013

Project Manager I

Dignity Health provides quality, compassionate health care at hospitals and care centers that are serving communities throughout the nation.

Project Manager I (ICD-10 Clinical Applications)

Maintains and updates project related documentation and artifacts including (but not limited to) Project Charters, Communication Plans, Change Management, Stakeholder Lists, Status Reports, Issue Trackers and Risk Management as well as budgeting and escalation policies.

Set up projects in SharePoint.

Provide first review of project reports such as: expense reports, resource utilization reports, executed contracts, etc., for project management approval

Maintain project managers’ schedules in Microsoft Project (Project Server).

Assist project managers to ensure deliverable completion

Coordinate and attend meetings

Track project changes and update schedule (Tracked over 2500 tasks spanning across 15 projects in MS Project on Project Server).

Develop and submit minutes/action items for project management approval

Attend meetings and training as required

Coordinated QA and UAT Testing of applications.

Tracked risk/issue resolution

Status Reporting

Ensured project milestones were met

Perform other duties as assigned

HIPPA Compliance

Keystone Mercy Health Plan – Philadelphia, PA July 2010 - June 2012 Keystone Mercy Health Plan, a member of the AmeriHealth Family of Companies is Pennsylvania’s largest Medical Assisstance (Medicaid) managed care health plan serving more than 300,000 Medical Assisstance recipients in Southeastern Pennsylvania including Bucks, Chester, Delaware, Montgomery, and Philadelphia counties.

Project Coordinator (Medicaid)

Develops and maintains detailed project schedules and project related documents which includes administrative tasks and all sites involved in the project on Sharepoint.

Maintain and update task status in project schedules on Project Server.

Participation in R&D Team Meetings.

Coordinate meetings, including travel arrangements and expense reports.

Maintain Project Managers calendars.

Prepare and/or edit meeting minutes, presentations and tables.

Responsible to take input from the business analysts and project engineers to develop and maintain the detailed schedule.

HIPPA Compliance

Managed risk/issue resolution

Ensured project milestones were met

Aetna – Blue Bell, PA Jan. 2010 - Jun. 2010

We help people achieve health and financial security by providing easy access to cost-effective, high-quality health care. And we continue to be a leader in building a stronger, more effective health care system by working with doctors, hospitals, employers, patients, public officials and others.

Project Manager (Medicaid)

Achieved operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change (Planview, Sharepoint, Project Server).

Met financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Enhanced department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Attended implementation/go live meetings as necessary.

Ensured project milestones were met

HIPPA Compliance

INTERNATIONAL SOS ONLINE – Bensalem, PA Jan. 2009 – Jan. 2010

Provider of medical assistance, international healthcare, security services and outsourced customer care for Fortune 500 organizations.

Project Manager

Directed the development and implementation of online training courses.

Worked closely with business owners/partners on requirements documentation and scheduling.

Responsible for, requirements documentation, project schedules user acceptance testing, budget management and overall client satisfaction

Managed several projects for Insurance, Pharmaceutical, Healthcare organizations totaling $1M in P&L responsibility

Maintained vendor relationships for offshore delivery receiving a 98% satisfaction rating

Developed standardized process for conversion of legacy training courses to .Net platform

Facilitated implementation/go live meetings (onsite when necessary).

Coordinated and facilitated QA and UAT Testing.

Served as over-all point of contact/project lead.

Ensured project milestones were met

Managed all project risk/issue resolution


Bachelors of Science, Business Management

University of Phoenix - Philadelphia, PA

Associates of Arts, Communications

Camden County Community College - Blackwood, NJ

Scrum Master

Scrum Alliance – Phoenix, AZ


IDX Web Database Certification, HIPAA/Confidentiality Certification, Data Privacy Certification, Fundamentals of Project Management Certification, Scrum Master Certification


IDX, Microsoft Suite of Applications (Word, Excel, Access, PowerPoint, Project, Visio), Sharepoint, Project Server, Various Operating Systems (Windows XP, Vista, Mac OSX), Oracle/SQL, PowerView, PlanView, Team Foundation Server (TFS)

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