Customer Service Sales

Robert Folz

Realtor/Leasing Agent - SJFowler Real Estate

Scottsdale, AZ 85251

*******@*****.*** - 602-***-****

WORK EXPERIENCE

Realtor/Leasing Agent

SJFowler Real Estate - Phoenix, AZ - 2013 to Present Prospect, per-qualify and set showings for potential home buyers Developed and implemented a campaign to target first time home buyers Specializing in single family residence from the selling price of $250,000 to $500,000 Ability to complete the entire sales process with my home solutions professional team that includes a title agent, mortgage broker and appraiser.

Floor Host / Bar Back

Christie's Cabaret - Temp, Az

Provided immediate customer service to clients

Trained in security techniques both verbal and non-verbal to protect the employees, staff and customers Worked within a team environment to maintain checks and balances as it pertains to bar stock-liquors, wines and beer- verifying incoming orders and appropriate inventory levels Initiated and managed the complete client experience through positive communication and attention to detail. DIRECTOR OF VALET OPERATIONS

Drinkwater'sCity Hall Steak House - Scottsdale, Az Managed a team of six employees

Provided employee training in customer service and evening operations Responsible for employee recruitment, scheduling and daily controls Set the tone for a memorable guest experience and repeat business with conscientious, personalized service and the highest standards of excellence

Established solid customer relationships by learning customer names, car makes and styles to strengthen exceptional guest experience

AREA MANAGER

Big Fat WoW - Phoenix, Az

Managed 7 sales kiosks across the country offering free high speed internet in high-traffic areas Directed and trained teams of 3-4 sales personnel at each location, providing ongoing motivation and support to achieve corporate sales goals

Participated in developing corporate marketing strategies, forecasting and promotions planning and served as a liaison with mall management maintaining optimum relations Promoted from location manager within two months

EDUCATION

B.A. in planning

UNIVERSITY OF ARIZONA

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