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Sr. Project Manager

Orlando, Florida, United States
January 31, 2017

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Phone 605-***-**** Email

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Patti J. Waterman, CSM, PMP


Patti Waterman is an information technology and business professional focused on shaping and delivering applied IT solutions, applying project management methodologies to all levels of IT projects, improving customer service and building relationships. Patti’s experience and knowledge of IT, project leadership, strategic planning and business processes has been key to her career success. She has become a respected leader by developing people with clear direction, establishing goals and leading by example, with integrity, to meet the determined goals.


December, 2015 – November 2016 Sr. Project Manager Avera Health, Sioux Falls, SD

Project lead for enterprise system upgrade. Defined the project scope, roles, responsibilities and timeline for the start-up of a 5 year 50 million dollar software update. Utilized agile and waterfall project methodologies while also working closely with the software vendor’s team and processes. Project team consisted of 5 project managers, QA lead, 30 core teams, leadership and Meditech teams.

Performed as a consultant for Avera@Home process optimization. January, 2010 – December 2015 Project Manager Avera Health, Sioux Falls, SD

Implemented SCRUM methodology into Avera@Home Performance projects.

Successfully implemented Avera@Home Facilities for the new corporation and implementation of Maestro standardizing the WBS, Task lists and needed resources.

Managed the enterprise-wide implementation of TheraDoc Infection Prevention software for 5 of the 6 regions.

Coordinated with St. Luke’s administration to outline, prioritize and implement the regional top priority projects for over 3 years. We were able to successfully implement the top 3 projects on-time by identifying and allocating all of the needed resources.

Closely work with Team Leaders to resource and Manage regional approved IT projects (26 Majors and 16 Lites). Nearly all projects were implemented within timeline and had very few issues post go-live.

Implemented clinic projects through for scheduling, billing, nursing and provider documentation in all of the region’s clinics (36 implementations) within the Meaningful Use deadlines. Created a re-useable combined phase project plans to implement clinics within 3-4 months depending on staff size. 13674 Briand Avenue Orlando, FL 32827

Phone 605-***-**** Email Page 2

Worked with the teams of Project Management to implement Meditech upgrades for the region.

Promoted and educated on the PMO life cycle and project templates and processes. March, 2008 - December, 2009 IT Systems Analyst Avera Health, Sioux Falls, SD

Converted NPR reports for the Meditech C/S implementation for all modules in the 5.54 upgrade.

Managed and supported integration projects, software and device information with Health Care System Meditech.

Managed the Redfield Meditech software implementation for several phases. Worked with administration, team leaders and IT analysts to implement financial and clinical systems.

March, 2006 - February, 2008 National Account Manager Midstates Printing, Aberdeen, SD

Managed national accounts planning customer’s printing projects scheduling resources, press time and fulfillment.

Implemented project checklists and customer profiles to streamline their new software.

Worked with specific printing projects to overhaul the process for streamlining and more cost-effective printing.

July, 1992 - February, 2006 Vice President & CIO, Applications Manger/Team Leader/Programmer Analyst Student Loan Finance Corporation, Aberdeen, SD

Introduced Enterprise Portfolio Planning concepts and tools in support of a successful firm-wide implementation of PMO.

Managed and monitored the IT contracts, vendors and budgets.

Senior Leadership Team member. Reviewed and assessed the organizational design and development plan for the company and specifically IT. Achieved consensus on execution of the strategic plan including budgeting, prioritization and financials. Directed the implementation of the organizational design and structure using best practices. Reorganized IT, created new job descriptions with market based compensation, created job family competencies and implemented behavioral based interview processes.

Directed and managed the US Bank conversion and deployment initiatives. This 36 month project, collapsed to complete in 18 months, involved all internal departments, consultants, business partners and offshore resources. US Bank reported that this was their highest quality implementation ever experienced. This doubled company volume, adding $400 million in new loans per year. 13674 Briand Avenue Orlando, FL 32827

Phone 605-***-**** Email Page 3

Implemented the first documented Software Development Life Cycle process for business analysis, technical design and testing processes. Using standard practices (Use cases, process diagrams, test scripts and test cases decreased the design effort by 40%, testing effort by 50% and regression testing by 30% resulting in the ability to re-deploy 20 FTEs.

Managed the IT department’s application development, testing and operational activities. Consistently delivered to a 99.9% availability rate. 1990- 1992 Programmer/Analyst West Publishing, Eagan, MN

West Legal Directory development

1989 – 1990 Programmer/Analyst Broadway and Seymour, St. Paul, MN

Converted banking data, installed software and trained end-users 1987 – 1989 Programmer/analyst Precision Computer Systems, Sioux Falls, SD

+Banking software development

Education and Certifications:

1983 - 1987 - Moorhead State University, B.S. Computer Information Systems 2002 - Center for Management Research, Cambridge, Massachusetts, Enhancing Effective Influence

2004 - Project Management Institute, Essential Business Skills for Project Management Professionals

2004 - Gartner CIO Academy

2005 - 2006 - Tatum CIO Partners with Carnegie Mellon, CIO Essentials Curriculum 2008 - 2016 - Various Project Management courses and conferences 2014 – Certified ScrumMaster (CSM)

2016 – Project Management Professional (PMP)

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