Customer Service Sales

Evan Thompson

Greensboro, North Carolina, ***** 336-***-**** *******@*****.***

Work Experience

USPS, Greensboro, NC

MHA, Jan 2013 - Nov 2016

. Affix postage to packages or letters by hand, or stamp materials,

using postage meters.

. Place incoming or outgoing letters or packages into sacks or bins

based on destination or type, and place identifying tags on sacks or

bins.

. Sort and route incoming mail, and collect outgoing mail, using carts

as necessary.

. Remove containers of sorted mail/parcels, and transfer them to

designated areas according to established procedures.

. Operate embossing machines or typewriters to make corrections,

additions, and changes to address plates.

Dun & Bradstreet, Greensboro, NC

Credit Advisor, Oct 2009 - Dec 2012

. Generate financial ratios, using computer programs, to evaluate

customers' financial status.

. Consult with customers to resolve complaints and verify financial and

credit transactions.

. Analyze financial data such as income growth, quality of management,

and market share to determine expected profitability of loans.

. Analyze credit data and financial statements to determine the degree

of risk involved in extending credit or lending money.

Kinston Dodge, Kinston, NC

Sales Manager, Jul 2001 - Sep 2008

. Resolve customer complaints regarding sales and service.

. Plan and direct staffing, training, and performance evaluations to

develop and control sales and service programs.

. Confer with potential customers regarding equipment needs and advise

customers on types of equipment to purchase.

. Advise dealers and distributors on policies and operating procedures

to ensure functional effectiveness of business.

. Visit franchised dealers to stimulate interest in establishment or

expansion of leasing programs.

Sales Representative, Nov 1999 - Jul 2001

. Greet customers and ascertain what each customer wants or needs.

. Describe merchandise and explain use, operation, and care of

merchandise to customers.

. Recommend, select, and help locate or obtain merchandise based on

customer needs and desires.

. Answer questions regarding the store and its merchandise.

. Demonstrate use or operation of merchandise.

US Marine Corps, Jacksonville, NC

Administration, Mar 1991 - Sep 1998

. Plan, coordinate and implement security measures to safeguard

information in computer files against accidental or unauthorized

damage, modification or disclosure.

. Train users and answer questions.

. Select and enter codes to monitor database performance and to create

production database.

Education

Strayer University, Greensboro, NC

Bachelor of Business Administration Concentration in Human Resource

Management, Dec 2016

. Degree Honors: Magna Cum Laude

Additional Skills

. Multitask efficiently and have great interpersonal skills, Excellent

customer service ability, Outstanding communication, writing, editing,

proofreading, and computer skills - Superb in Microsoft Word,

PowerPoint, and Excel - Experience in transcription, dictation, and

data entry - Telephone, calendar, and budget experience - Fast and

accurate typist. Have worked with diverse populations through formal

education and past work experiences.

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