ANNETTE FULWILEY **** Trestlewood Drive #*A Lansing, MI 48917

517-***-**** acykqe@r.postjobfree.com

LinkedIn.com/in/annettefulwiley

EXECUTIVE ASSISTANT ADMINISTRATIVE COORDINATOR

CUSTOMER SERVICE REPRESENTATIVE ADMINISTRATIVE ASSISTANT

A versatile and resourceful individual with Office Administrative experience in fast-paced environments seeking a position utilizing past working experience, formal education and technical training that allows me to contribute to the success of an organization. Known for being energetic, confident, trustworthy, and ethical who is discreet in sensitive situations always using good judgment in speech and actions. Core competencies include:

Experienced in different aspects of general office administration including greeting visitors, answering multi-line telephone systems, scheduling appointments, coordinating meeting arrangements, typing correspondence, filing manually/electronically, running different office equipment and entering data into software programs.

Proficient in the use of PC/mainframe software programs: MS Windows, Word, Excel, PowerPoint, Publisher, Visio, SharePoint, Outlook and social media sites. Accurate typing/keyboarding skiIls.

Excellent at developing customer relations/rapport and diplomatically resolving customer complaints. Possess a natural ability to work with different personalities. Can work effectively in a team environment or as a single contributor.

PROFESSIONAL EXPERIENCE

SENIOR COMMUNITY CARE OF MICHIGAN PACE, Lansing, MI November 3, 2014 – January, 24, 2017

Provided administrative support for the Executive Director, Medical Director, Center Manager, and the Interdisaplinary Leadership Team.

Reported activities, trends, and/or problem areas that develop to Executive Director on a routine basis.

Assisted Executive Director, Medical Director and Center Manager in their day to day assigned duties. Functions as a representative of that position to the administrative staff, medical staff and other personnel, when and where appropriate.

Completed projects and special assignments by establishing objectives; determining priorities; managing time; gaining cooperation of others; monitoring progress and problem-solving.

Maintained current facility contracts, policy & procedure manuals, administrative forms and general administrative files.

Established a liaison relationship with contracted agencies.

Responsible for coordination of meetings, as necessary, attends meetings and records minutes.

Arranged corporate travel and meetings by developing itineraries and agendas; scheduling the corporate jet; booking other transportation; arranging lodging and meeting accommodations.

LANSING COMMUNITY COLLEGE, Lansing, MI April, 2006 - May, 2014

(One of the most comprehensive colleges established in 1957 to fulfill growing demand for specialized and technical education opportunities for the Greater Lansing’s industrial workforce)

Executive Support Staff June 2008 - April, 2014

(President’s Office)

Provided a variety of support activities for the Office of the President, the Public Relations Department, Provost, Vice Presidents, Administrators, and Board of Trustees

Responsible for greeting guests/guests escorting individuals to appropriate meeting rooms and answered/routed telephone calls for the Office of the President and Public Relations Department. Sorted and distributed incoming mail. Filed items manually/electronically.

Updated the President’s personal/department calendars, travel arrangements and mileage log. Maintained membership listings, created work requests and handled invitations to college-wide events

Tracked monthly public news clipping, and prepared school awards and scripts for Board of Trustees. Prepared Audit Committee materials.

Initiated/completed for the Public Relations Department monthly media reports, made press calls regarding the school’s media content, and assisted in maintaining college-wide campus communications emails and college-wide events calendar.

Involved with different projects/programs for the Office of Student Success: Black History Month, Phi Theta Kappa, Historically Black Colleges and Universities, and Faith Based initiative. Conducted research for several projects (Advisor Communication, Hispanic/Latino Student Summit, HBCU College Forum).

Set-up boardroom and conference rooms for meetings including ensuring proper room logistics.

Took inventory/ordered kitchen and office supplies, and handled light cleaning.

Accomplishments

Maintained/updated Athletic web-page which enhanced the colleges’ communications with the community and athletics.

Created manual for Lifestyle Video System which resulted in a understating on how to use the equipment

Student Employee 2008

(Community Relations and Educational Resource Development)

Assisted Coordinator with comprehensive preparations of different grant programs.

…Continued

ANNETTE FULWILEY PAGE 2

Customer Service Staff 2007 - 2008

(Parking and ID Services)

Prepared Star Cards for students and faculty.

Resolved parking issues.

Student Employee 2006 - 2007

(Enrollment Services/Veterans Department)

Certified students for classes.

Monitored students’ grades monthly.

Assembled enrollment packages for veterans.

BAYVEIW MANOR APARTMENTS, Lansing, MI 2005 - 2006

(A Garden Style apartment complex with 1-2 story buildings comprising 136 units)

Leasing Agent/Assistant Manager

Assisted the Manager in the day-to-day responsibilities of the apartment complex including supervising a staff of 4.

Interfaced with a variety of personalities in handling resident relations and complaints.

Showed apartments to potential residents.

Ran background and credit checks.

Collected rent including past due amounts, handled large sums of cash ($25,000 to $50,0000).

EDUCATION

B.A.S. Information and Management Technology, May, 2014

Siena Heights University - Adrian, MI

AAS Degree: General, May 2013

AAS Degree: Business - Information and Management Technology, May 2013

Lansing Community College - Lansing, MI

PROFESSIONAL DEVELOPMENT

Completed Certificate programs at Lansing Community College in:

Excel 1, 2, & 3 - Certificate of Completion, 2014

Taking Initiative for Management Effectiveness - Certificate of Completion, 2013

Administrative and Information Management - Certificate of Achievement, 2012

Administrative and Information Management - Certificate of Completion, 2010

Pharmacy Technician - Certificate of Completion, 2008

MILITARY EXPERIENCE

US ARMY/NATIONAL GUARD VETERAN

E3 Rank - Wheel Vehicle Repair

Honorable Discharge, 1995

ORGANIZATIONS / COMMUNITY SERVICE

LCC Chapter of American Council on Education/Network for Women in Higher Education (ACE)

LCC Administrative Professional Club (IAAP)

LCC Employment Development Fund & Trio Club member

LCC and Siena Heights Alumni member

Mom to Mom and Phi Theta Kappa

International Association of Administrative Professionals (National)

American Society Adminstrative Professionals

References and further information available upon request.

Contact this candidate