Customer Service Quality
Resume:
Charles A Costello
Clearwater, Fl. 33765
401-***-**** Cell
E-mail: *****************@*****.***
Objective:
To serve as a flexible team player in Quality Systems and Management, Problem Solving, Corrective Action and Continuous Improvement to support business objectives.
SUMMARY OF QUALIFICATIONS
Thirty years of Quality Assurance experience with a solid understanding of ISO: 9001-2008 and AS9100
quality standards
AS9100 B RAB Certified Lead Auditor Certification No: LRD-10-14773
Successful implementation experience with NADCAP, APQP, PPAP, FMEA and a wide range of
continuous improvement programs,
Certificates in Lean Manufacturing and Six Sigma Methodology.
Highly competent with Windows, MS Office, DOS, Excel, Lotus, Map Info, Microsoft Word, PowerPoint and Access.
Member of The Nadcap Supplier Support Committee and also a voting member in Nadcap Chemical Processing commodity.
Honeywell Aerospace Source Certifying Agent
Aerospace Chemical Processing Qualified through PRI (Nadcap), certificates on file.
EXPERIENCE
Quality Director, Sun-Glo Plating Co/OP104 Inc., Clearwater, Fl.
12/2006 to Present
Implemented and Registered a Certified Quality Management System certified to AS9100 Rev. B/C. ISO9001:2008
for two facilities.
Implemented and achieved a NADCAP accreditation for Chemical Processing for Sun-Glo Plating.
Implemented and Registered a Certified Quality Management System certified to AS9120 for OP104 to be
an Aerospace Stock-list Distributor.
Responsible for First Article Inspections per AS9102 including all documentation and maintaining records.
Responsible for conducting problem solving and Corrective action and Continual Improvement.
Developed and wrote all quality documentation (Quality Manual, SOP’s and Work Instructions).
Implemented a training system for the entire staff in all the QMS systems and activities.
Implementing a training system for the entire staff in the methods of Lean Manufacturing.
Provide Top Management with monthly Quality Metrics including cost of Quality.
Maintained a Calibration System conforming to all ISO and AS9100 requirements.
Experience in Plating Thickness testing using X-Ray and Eddy Current technologies.
Maintained X-ray Thickness testing lab. Provided engineering/quality contact between key accounts to assist
customer service.
Monitored chemical and physical test procedures and results on plating solutions.
Quality Systems Manager, Ferguson Perforating, Providence, R.I.
1/2002 to 11/2006
Implemented and maintained a Quality System certified to ISO:9001-2000
Gained a broad experience of preparing quality plans/procedures to ISO 9000 and handled quality audits by
external consultants. Oversaw all Quality Audits for two facilities, R.I. and PA.
Maintained a Calibration System conforming to all ISO and AS9100 requirements.
Trained in and practiced the Elements of Lean Manufacturing including
5s Systems, Value Stream Mapping, Total Predictive Maintenance and the Pull/Kanban Systems.
Certified in OSHA Safety Standards for General Industry.
Assisted in Business Development by being involved with Process Development and Marketing Teams.
Quality Assurance Manager, Sun-Glo Plating, Pinellas Park, Fl.
9/1997 to 12/2001
Accountable for all Quality Systems to support electroplating operations compliant to ISO:9000-1994 and
Mil-I-45208 quality standards.
Developed and maintained a calibration system compliant to Mil-Std-45662
Performed Quality Audits at the factory. Monitored chemical and physical test procedures and results on
plating solutions.
Maintained X-ray Thickness testing lab. Provided engineering/quality contact between key accounts to assist customer service.
Quality Manager, Superior Plating Inc., Pinellas Park, Fl.
2/1990-9/1997
Developed and maintained a quality system compliant to Mil-I-45208 specializing in Mil-Spec processing.
Performed all internal audits and customer audits to achieve special process approvals for contracts.
Maintained calibration system for measuring equipment including X-Ray Florescent Thickness machine.
Performed Six-Sigma studies on plating thickness ranges.
Assisted in shipping and receiving.
Quality Control Manager, Florida Plating Inc., Pinellas Park, Fl.
12/1987-2/1990
Managed a group of 10 inspectors and a quality clerk.
Utilized the Mil-I-45208 quality system and Mil-Std-45662 calibration system.
Trained new inspectors on company procedures.
Initiated the use of X-ray thickness testing equipment.
Chief NDT Inspector, Liberty Industrial Finishing, Brentwood, NY.
8/1985-12/1987
Supervised a Department of 3 NDT Inspectors.
Level III Certified Penetrate and Magnetic Particle Inspector to Mil-Std-410.
NDT Technician, New York Testing Labs, Westbury, NY.
6/1983-8/1985
Level II Radiography and Magnetic Particle Certified
Performed field radiography on the Statue of Liberty
NDT Inspector, Liberty Industrial Finishing, Brentwood, NY.
5/1981-6/1983
Level II Liquid Penetrate and Magnetic Particle Certified
NDT Inspector, Grumman Aerospace, Bethpage, NY.
8/1980-5/1981
Level II Liquid Penetrate and Magnetic Particle Certified
Worked on the F-14 and the Flexible Bus projects
NDT Inspector, Lawrence Ripak Co. Inc., Farmingdale, NY.
11/1977-6/1980
Level I & II Radiography, Liquid Penetrate and Magnetic Particle Certified
Trained in mechanical measurement testing
EDUCATION
1978-1979: Attended Manufacturing, Design and Production accredited classes. SUNY at Farmingdale, NY.
Sept 1977: Associate of Science in Metrology, Mohawk Valley Community College, Utica NY.
1975: Graduate Lindenhurst High School, Lindenhurst, NY.
TRAINING
Lead Auditor AS9100 Rev.B QSA/RAB Certification 40 hr class, Stat-A-Matrix Institute.- 7/2007
OSHA 10hr. Safety Standards General Industry educational seminar, RI.-10/28/2004
Elements of Lean Manufacturing, RIMES Training Center, RI.-12/2003 thru 3/2004
Lead Auditor ISO9001:2000, Stat-A-Matrix Institute,-6/2004
Transition Training for ISO9001:2000, Stat-A-Matrix Institute,-4/2003
Introduction to Six-Sigma by Motorola University,-3/1992
PROFESSIONAL AFFILIATIONS
American Society of Mechanical Engineers, ASME
American Society for Metals, ASM
References and Certificates available upon request.
Contact this candidate