Human Resources Customer Service

GEORGE A CLARK JR

**** ****** ******* ********, ** 70002 504-***-**** gac_72mailto:*******.*****@***-**.***@yahoo.com

OBJECTIVE

Accomplished US Army National Guard Staff Sergeant with 18 years of leadership experience looking for a position in the private sector to effectively utilize my expertise in recruiting/retention, marketing/sales, and human resources.

EXPERIENCE

Manager

January 2016- Present

AT&T Retail store, Metairie Louisiana

-Human Resources: Recruit, hire and on-board new hires. Manage payroll. Train new sales staff and provide ongoing education for current staff. Conduct employee evaluations through observation and coaching. Manage scheduling for staff, policy enforcement and disciplinary process. Conduct weekly team meetings to introduce new corporate promotions and to motivation team to ensure achievement of target sales quota.

-Operations Management: Oversee daily operation of $1 million mobile retail store. Responsible for purchasing and merchandising inventory. Create and maintain visual merchandise displays. Report and analyze profit/loss management. Improve and maintain a culture of excellent customer service. Prepare sales tracking report to district manager, all deadlines met.

-Results: Decrease shrinkage by 20% in 6 months. Increase gross profit by 15% over 7 months.

Sales Associate

2014 May 2015

Pep Boys, Metairie Louisiana

-Maintain and organize warehouse.

-Develop and maintain positive relationships with customers.

Product Coordinator

2012 2014

Perrone and Sons

-Responsible for promotion, merchandising and stocking products in 15 stores, result in an increased revenue of 15%. Coordinate vendor demonstrations and trade shows.

-Handle client relations; promote positive relationships with store managers.

Staff Sergeant

1997 2012

Louisiana Army National Guard (LANG)

-Active duty tours with LANG:

Task Force Armored Falcon (2003-2004) Training and evaluating DOD security forces on safety and security measures.

Operation Iraqi Freedom (2004-2005) Assistant Intelligence Non-Commissioned Officer (NCO) Compile and analyze intelligence data, communicated and advise Battalion Commander on pertinent data. Certified Load Master, oversaw logistic movement of government assets and hazardous material.

Katrina Recovery (2005-2006) Leader in recovery efforts at Jackson Barracks.

Recruiting and Retention Command (2006-2012) Recruiter for LANG. Received advanced education courses on developing instructional presentations and training and advanced communication and presentation skills. Perform interviews of prospective applicants, advised applicants on compensation, benefits, and employment opportunities. Process and enroll applicants in intake process. Market LANG in the community through market analysis and marketing strategies. Public speaking events to promote LANG. Responsible for maintenance of personnel records which included sensitive and confidential records. Conducted weekly status briefings with supervisors. Developed and conducted education courses through Career Direction and You Can Programs. Conducted monthly training presentation and continuing education for staff.

EDUCATION

Bachelor of Science in Business Management, Concentration in Human Resources

May 2015

University of New Orleans, New Orleans, LA

ADDITIONAL TRAINING

Army Basic Training 1997

Primary Leadership Development Course 2004

Basic Non Commissioned Officer Course 2005

Recruiting and Retention NCO School 2006

Senior Leaders Course 2014

AWARDS

Army Commendation Medal

Army Good Conduct Medal

Iraq Campaign Medal

Global War on Terrorism Expeditionary Medal/Service Medal

Louisiana National Guard War Cross

Army National Guard Strength Maintenance Master Badge in Recruiting

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