IT professional

Bert A. Chianese

*** ***** ***** ***** ****: 817-***-****

Burleson, Texas 76028 ****.********@***.*** Cell: 214-***-****

IT System and Application Engineer

Extensive experience with IT infrastructure. Strong systems engineering background includes design, setup, configuration, programming, troubleshooting, systems backup, disaster recovery, data storage and documentation. Experienced working with development teams, engineers and vendors designing large systems comprised of 500+ servers in development, quality assurance and production environments. Strengths in:

Windows OS Platforms 32bit and 64bit

Linux Enterprise

EVA5000 and EVA6000 SAN Systems

PCI and HIPAA Security Standards

Compliance (SOX, PCI, ISO 17799/27001)

VMware ESX 3.0.1, 3.0.2, 3.5, 4, ESXi, Vcenter 5.1, 6

Systems Optimization

Project Technical Leadership

Technical Abilities

ECM, Spotlight, Foglight, Altiris, CRM, IPmon, BrightStor, UpdateExpert, SAV, Remedy, PlateSpin, IIS, TSM, Dell OpenManage, MOM, SCOM, SMS, DNS, SCCM, AD, FootPrints, Kaseya, Splunk, Joval, Autosys, Netbackup and Service Now

Professional Experience

DTCC, Coppell, Texas (Consultant with Apex Systems) July 2015 – November 2016

•Windows platform engineering team. Worked on a project for standardization and remediation of all global Windows systems to increase efficiency for support and security. These included physical, virtual and cloud AWS systems. Provide auditors the necessary information for proof of compliance.

•Remediated OS and software vulnerabilities as identified by the vulnerability management team.

•Test software version upgrades in development environment prior to SCCM deployment to QA and Production environments. Worked closely with SCCM team to manage deployments in a controlled way.

•Worked on a network simplification project to remove all out of band network interfaces on DMZ servers and reroute traffic to production interfaces.

•Change control and management of all implementations.

•Strong emphasis on documentation of procedures for L1 and L2 teams, following SOP and best practices.

•Served as L3 escalation support for more difficult issues requiring research and timely resolution.

Alcon Laboratories/Novartis, Fort Worth, Texas (Consultant with Comforce) March 2012 – April 2015

•Design and engineer virtual infrastructure to support various application migrations from global legacy physical systems in datacenters around the world to Alcon.

•Created successful working relationships with teams in Latin America, North America and Europe to relocate applications with minimal impact to their existing business functions. Coordinate requirement gathering activities.

•Document new system architecture and function dependencies for review by architecture committee.

•Manage, administer and maintain the new infrastructure, following all Alcon and Novartis standard operating procedures. Resolve tickets assigned for issues with the goal of enabling business continuity.

•Execute qualification validation steps for new production and quality environments.

•Follow life cycle processes, change control methodology and approval processes.

•My work results in considerable cost savings due to huge reductions in physical system footprints and datacenters used to house them.

Bert A. Chianese

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Healthcare Computer Corporation, Fort Worth, Texas March 2010 – Feb 2012

Production Manager

•Managed a team primarily responsible for the preparation and build of pharmacy computer systems for distribution to pharmacy customers throughout the United States.

•Worked extensively with Windows and UNIX server configuration, POS clients and peripheral equipment.

•Increased efficiency and accuracy of department, resulting in decreasing the time of system builds and deployment.

•Remote deployment and configuration of software for existing hardware at customers’ sites.

•Combined efforts with QA department and developers for testing new software releases and documentation.

•Supported field engineers during system deployment and also the product support staff on the help desk.

•Gained experience in UNIX SCO OS and utilized existing experience with Windows 2008 Server, Windows 7.

Levi Strauss & Co., Westlake, Texas Feb 2008 – Nov 2009

IT Global Windows System Engineer contracting at Levi Strauss Data Center, Westlake, Texas

•Production support for global data center serving regions in North and South America, Europe and Asia.

•Implementation of VMware 3.5 into production and POC environments. Migrations by P2V’s, VMotion. Manage ESX clusters, VLAN trunking, resource pools, DRS, HA and Service Console. Create/manage templates.

•Maintain scripts used for Microsoft patching. Use Configuration Manager 2007 to create advertisements and deploy packages to development systems and then to production, following the life cycle process.

•Configured and built over 75 physical and virtual servers for numerous projects, including SAP, Business Objects, Web servers and Corporate Directory. These consisted of database and application systems. Used standardized COE build scripts to deploy various x86 and x64 OS, including Windows 2008 server.

•Install and configure HP Blade chassis, HP and IBM Blade servers into server racks. Blade enclosure work.

•Maintain data center documentation for all Windows systems. This included Visio diagrams and inventory documentation. Performance monitoring/tuning. System designing and sizing.

•Provide 2nd level support for Windows System Administrators.

Brinker International, Dallas, Texas. Jan 2004 – Feb 2008

IT System Engineer

Researched, advocated and implemented a VMware Intel-based server infrastructure resulting in a reduction of data center overhead costs by 40%.

Installed and maintained a Windows and Linux server infrastructure of 350+ systems including high availability Windows clusters, Windows Terminal Server farms, Print Servers, and the Windows Server infrastructure for ten remote offices.

Researched, tested and maintained systems and processes to enable the Point of Sale infrastructure at all corporate restaurants. This work included system image creation and maintenance, deployment documentation, and future technology research and testing for all systems involved in restaurant operations.

Maintained Microsoft Exchange environment supporting the corporate office and more than 1800 restaurants. Support included managing the messaging security infrastructure for SPAM filtering.

Managed process for keeping all systems up to date with security patches resulting in successful compliance audits of this process.

Maintained and managed the Storage Area Network infrastructure, including disk group management, monitoring for performance and faults, and capacity management.

Responsible for enterprise level monitoring of the systems and storage infrastructure resulting in achieving 99.99% availability for all systems.

Configured restaurant servers for DHCP authorization to POS systems.

Configured and managed KVM/IP extensively for remote connections to servers when RDC sessions were not possible (DMZ). Used ILO as a back door connection to manage HP servers.

Created and implemented Volume Mount Points.

Extensive documentation of numerous procedures to assist other engineers and to aid in compliancy, standardization of work and efficiency. Documents were updated as new technology required. Used LiveLink for storage of all documentation (have samples of some of these). All documentation was written using customized templates.

Maintained a legacy IBM AS/400 system deployment at the corporate office.

Technical lead for various projects responsible for design and implementation of infrastructure deliverables.

Participated on all teams driving compliance initiatives for Sarbanes-Oxley, ISO 27001, and PCI.

Successfully completed migrations from Windows 2000 to Windows 2003 server operation system including complete documentation of the process.

Served as an escalation point for corporate support staff.

Evaluated/tested new hardware for restaurants to include servers, switches, UPS systems, laser printers and 40 column printers. Evaluated and imaged new hand held wireless POS devices to use as proof of concept testing at select restaurants.

Assisted team in Active Directory migration from 2000 to 2003. Built numerous development and QA servers for implementing and testing the migration prior to performing it on our production systems.

Installed and configured Symantec Antivirus Client on all servers. Virus definitions were configured to be updated automatically on all servers from SAV server.

Worked with hardware and software vendors to escalate any problems that required their intervention.

Participated on all teams driving compliance initiatives for Sarbanes-Oxley, ISO 27001, and PCI.

Brinker International, Dallas, Texas. Jan 2000 – Dec 2004

IT Configuration Engineer,

Engineered, deployed and supported Dell catering systems for Corner Bakery, Maggiano’s Little Italy, Chili’s and On the Border brands, including system image management and maintenance.

Solely responsible for 3rd level escalation for the restaurant catering support desk.

Created and managed images for multiple hardware platforms, maximizing efficiency. Used change logs for support reference.

Reduced on-site deployment time from 3 days to 1 day. Documentation of system build process and on-site deployment.

Open Point Systems, Fort Worth, Texas June1987 – Nov1999

Field Engineer/Service Manager

Responsible for the entire operations of the Point-of-Sale computerized systems service department to include scheduling, supervising and training field engineers, managing departmental budget and inventory, quoting and fulfilling service contracts, training end user on use of equipment, and ensuring maximum customer satisfaction.

Assembly, testing, installation and maintenance of hardware and software of most major brands of computerized point of sale systems to include calibration of touch monitors, scales, and laser scanning equipment, and printer repairs. Component level soldering repairs included LCD display replacement.

Bert A. Chianese

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Education & Professional Development

Bulawayo Technical College - Electrical Engineering & Industrial Electronics, City & Guilds of London Institute

McGraw-Hill Continuing Education, Washington, DC

Basic Electronics/Computer Theory, Marine Electronics with FCC License

Open Point Systems Training:

Brinker International Employee Training:

Datachecker Semiconductor and MSD Point of Sale Systems Training. A+ Certification.

On-site Vendor Training for Casio, Sharp, Teknika, Samsung, Royal, Positouch, Digital Dining, Swintech, Sanyo Eqpt.

VMWare ESX Server and Infrastructure Client (3.0.2), VMTools, VMotion, P2V, P2P, V2V

Microsoft Windows NT/2000/2003/XP, IIS, Terminal Services, DHCP Server, Active Directory

IPMon (Enterprise Monitoring)

KVM/IP, HP ILO Management

HP EVA 5000, HP EVA 6000, EVA Manager

Symantec Antivirus Enterprise

Messaging: Microsoft Exchange Server (2000/2003), IronMail (SPAM)

Microsoft Word, Excel, Access, PowerPoint, Visio, Project, FrontPage

Linux: RedHat Enterprise 4, 5

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