Vendor management, process improvement, Compliance, FML determinations

NORMA BARBER

*** **** ****** **** *********, MI *9036 517-***-**** *******@*******.***

OBJECTIVE

Dedicated, professional, and detail-oriented employee with ability to handle multiple projects at once seeking a full time position within HR.

EXPERIENCE

Kellogg Company Battle Creek, MI

Senior Benefits Specialist 02/2011 – 04/2016

• Promoted to Senior Benefits Specialist, adding the following responsibilities to my position:

• Implemented sweeping changes to ADA process for organization

• Provided training and support to multi-site locations for compliance and process improvement

• Identified employment law issues and worked with Employee Relations to resolve issues

• Provided support to Labor relations for benefits administration as well as support for negotiations and arbitration hearings

• Work with HR locations to train and mentor HR staff on STD, LTD, FML and ADA processing

• Project Implementation manager for transition to vendor management for FML and STD for Memphis, Lancaster, Battle Creek, and Omaha Union members completed January of 2014

Benefit Specialist 10/2009 – 02/2011

• Promoted to Benefits Specialist, adding the following responsibilities to my position:

• Assist several HR Departments in resolving issues and advising on policies interpretation

• Assist Shared Services Center members with questions pertaining to STD, LTD, FML, Worker’s Compensation and ADA

• Oversee STD and LOA processing with H & P Team analysts, advising on policy questions and processing issues

Disability Benefits Specialist 12/2004 – 10/2009

• Corporate Benefits Administration for Leave of Absence administration with a primary focus on Family Medical Leave (FML) and American with Disability Act (ADA), Short term disability, Long term disability, and Workers Compensation to provide compliance of the federally regulated programs for a multi-site food manufacturing organization

• Claims administration for STD, LTD and FML and requires in depth knowledge of policies and processes to ensure compliance

• Vendor management required, SAP interpretation of data entry for leaves and returns

• Process Payroll reports for leaves and Short Term Disability and Leaves of Absence

• Work with Legal, Employee Relations, Ethics and Payroll to resolve outstanding issues

• Assist multiple HR Departments in resolving issues and advising on policies interpretation

• Assisted in implementation of audit controls for H & P policies

• Audit management implemented for STD/FML and Workers Compensation

• Assist Call Center members with questions on STD, LTD, FML, Worker’s Comp and ADA

• Coordinated KDB cleanup of new processes and procedures

• Implemented SAP Portal and Migration for Health and Productivity Team documents

• Vendor management identifies issues and works directly with Vendors for resolution

• Point of contact for training for Health and Productivity and Benefit Specialist for Merger and Acquisition of Chicago 31st Street, Gardner, and Seelyville locations

• Implemented and trained 90 Kellogg HR staff on new STD and FML process of utilizing websites

People Services Representative 11/2002 – 12/2003

• Subject matter expert as Team Leader for supervision of Call Center representatives, including telephone scheduling, annual employee evaluation processes, and front line supervisor for assisting Call Center reps with questions

• Responsible for all statistical reporting to the HR Leadership team and Business partners

• Scheduler for Call Center representatives

• Foundations presenter for Health and Welfare benefits for all new hires

• Vendor management for employee discount programs

• Interviewing and candidate selections for Call Center Representatives

• Termination processing

County of Branch Coldwater, MI

Employee Benefits Assistant 02/1999 – 11/2002

• Responsible for the benefits administration of multi-site employee benefits, pension plan, medical, dental, optical, workers compensation, life, short term disability, accidental death, Cobra, HIPAA, FML, and Cash in Lieu of for approximately 250 employees with nine different union contracts

• Implemented and administered cost accounting methods for each department’s worker’s comp premiums to provide accurate information for operating budgeting purposes

• Administer worker’s compensation and I-300 OSHA Log completion

• Assisted with union negotiations for benefit information for nine different union contracts providing plan changes and financial information to each union population

• Implemented medical plan coverage change from a traditional plan with a deductible to PPO coverage with no deductible

• Implemented financial accounting controls for saving County money for premiums in the first year

• Claims resolution for employees on a monthly basis

• Implemented OSHA requirements and Material Safety Data Sheets

• Implemented and created Safety Program for all County employees.

• Administration of County Pension Plan with 450 active participants with seven retirement plans including contributions, retirements, estimates, elections, and enrollments

• Performed quarterly and annual audits for pension contributions

• Implemented and administered cost accounting methods for pension cost centers. Financial reporting required on a monthly basis for tracking budget items

• Tracked budgetary statistics reported directly to Administrator and County Commissioners

• Accounts Payable, Accounts Receivable and Bi-weekly payroll experience

• Financial operating budgeting and planning using Excel worksheets for all benefits plans

EDUCATION

Trine University Angola, IN

Bachelors of Science in Applied Management

Kellogg Community College Battle Creek, MI

Associates in Arts

General Education Associates

HONORS

• Phi Theta Kappa National Honor Society

• Omnicron Psi National Honor Society for Non Traditional Students

• Michigan State University Certified Workers Compensation Professional (CWCP)

• People Services Employee of the Quarter 2008

• WK Kellogg Award nominee 2014

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