Manager Customer Service

Patrick McLeod

Home 910-***-****

*********@*****.***

Work Experience

Facility and Safety Director

Install Inc Sanford NC

****-*******

Currently oversee all activity for Multi- Million dollar General contractor for Commercial and Industrial Construction

Purchasing, Safety, Recruiting, Daily Operations, Scheduling

Chief Operating Officer (contract)

Brent Adams and Associates

-

Dunn, NC

2014-20105

Responsibilities

Oversee daily activities in Three locations for multi- million dollar law group

Perform special projects to maintain marketing strategies etc

Marketing, Intake, Negotiations,

Accomplishments

I have been able to turn cases around in a timely fashion, increased case load in some areas of practice by 20%

Skills Used

Operations, Sales and Marketing, Human Resources

Operations Director/Plant Manager (contract)

Gray Metal South

-

Dunn, NC

2013 to 2014

Contract

Oversee all aspects of production in a sheet metal manufacturing facility. To include Quality, Production control, purchasing, and all logistics

EHS-Duties

HR-Duties To include new hires, benefit administration and EEOC compliance officer

Human Resources Manager/EHS

Trion Inc

-

Sanford, NC

2007 to 2013

Oversee the daily aspects of this position. Handle all new enrollment in insurance. Do all orientation as it pertains to policy and procedures.

• EEOC policy and Compliance Officer for both site and corporate

• OFCCP compliance

• OSHA compliance both site level and corporate level

• Train all new hires as warranted by all governing agencies.

• Affirmative Action Plans developed and implemented

• Handle issues daily with employees and department heads, Employee and Employer relationships.

• Handle retiree benefits and all aspects to retirement packages.

• Stay in compliance with all safety training and documentation.

• Report to corporate all head counts and all reporting needed.

• Handle the posting and recruiting of all open positions.

• Make sure the company has all Federal mandated postings available.

• Do terminations and layoff notices, as needed.

• Keep track of available vacation and sick time, and report this to department heads.

• Supported both US operations, UK, China

• Do payroll processing through ADP for both weekly and semi-monthly employees.

• Currently on safety committees, ISO-9001 internal auditor and Compliance Officer.

• Received Corporate HSE Excellence award 2009, 2010, 2011

• Received Corporate Platinum Award for manufacturing excellence

• Lean and Cost savings Committee

• Lean and Sarbanes Oxley Knowledge

• SOX internal Auditor

• Support Unionized plants in Arizona, NC, Oklahoma

Operations Manager/Administrator

Moore Healthcare, Inc

-

Dunn, NC

2004 to 2007

Oversaw all aspects of daily operations of an adult care home for the aged and disabled.

• Handled budget issues, all aspects of cost reporting and billing.

• Trained and maintained all employee files from hiring, retirement packages, insurance issues and enrollment.

• EEOC Compliance offer

• Maintained and distributed all residents funds.

• Handled all benefits employees.

• Recruited nurses, shift managers, and care reps.

• Was able to mandate all state and Federal compliance issues. a great reputation with the NC Medicaid and Medicare.

• Took care of all payroll processing and distribution. Managed up to not to exceed 62 employees and 65 residents.

Store manager/Customer Service

Family Medical Supply

-

Dunn, NC

1998 to 2004

Managed and staffed a Durable Medical Supply store.

• Did new hires and training in compliance with all issues regarding the sale and distribution of medical supplies.

• EEOC Compliance

• Handled the employee-employer relationships.

• Was the primary source for payroll issues, AR, AP, for the business.

• Maintained employee compliance per company policies, and handled non- compliance.

• Dealt with FDA, Medicare, Medicaid, BC/BS, OSHA, and the EEOC.

• Did marketing and research for all products that were sold or rented. Maintained a significant growth in sales and relationships with referral sources.

Managed up to, not to exceed 31 employees.

Plant Supervisor

Machine and Welding Supply

-

Dunn, NC

1991 to 1998

Maintained all aspects of the operations of an industrial and medical gas plant.

• Oversaw all production aspects as well as distribution.

• Maintained and, handled all new hires and existing employees.

• Trained all employees in all aspects of staying in compliance with appropriate governing agencies.

• EEOC Compliance officer

• Did recruiting for all job openings and made sure all areas of plant operations were staffed.

• Maintained budget issues, payroll processing and reporting.

• Dealt with the following governing agencies; FDA, OSHA, EEOC, ISO_9001 issues.

• Maintained all required documentation required, by policies of both company and regulatory agencies.

• Supervised up to, not to exceed 42 employees.

Computer systems;

• Microsoft Word

• Microsoft Excel

• Power point presentations

• AS400,

• Quicken Quickbooks Pro

• ADP, Payforce and Enterprise E Time

• ABRA Suite,

• Org Plus,

• Taleo,

• Intellex Safety Reporting.

NC licensed Med-Tech

30 hour OSHA

Train the Trainer

Code Of Ethics Trainer

Machine Guarding and Ergonomics

Targeted Selection Interviewing

ISO Auditor

Sox Auditor

Education

Wake Tech community College

1991 to 1992

Criminal Justice, Sociology

Wake Tech Community College

1988 to 1990

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