Engineer Technical Support

Ganesh Shantaram Gaikwad

At Post – Alegaon,

Tal – Daund, Dist. – Pune.

Pin -413 801.

Contact No: +91-787*******/777-***-**** E-mail: *****************@*****.*** CAREER OBJECTIVE

To Work in an Organization where I can use my Knowledge and Managerial Skills for the Growth and Development of the Organization. SUMMARY

Highly motivated and experienced Associate Team Leader with expertise in all manufactured desktop Hardware or software’s and also all DMP/LJ/Inkjet printers, scanners, Biometric devices other Devices with excellent analytical and troubleshooting skills. TECHNICAL SKILL

Operating Systems ( OS ) Windows XP, vista, 7, 8, 10. Windows server 2003,2008 installation

Linux, Ubuntu 10.0,11.0,12.00

Hardware’s All Manufactured desktop, Win bee Thin clients, laptop etc. All manufactured printers and scanners.

Software’s All MSOffice 2003, 2007,2010,2013,2016. Open office, Office365,sharepoint, manage engine tools All Antivirus Symantec, E-scan, MacAfee, quick heal etc. Finical, IP messenger, Lync, iLinkweb etc.

Remote desktop, VNC, Lync 2010/2013/2016, team viewer, Ammyy Admin, Any Desk etc.

Outlook, Exchange outlook, windows live mail etc.

Remote server Administration Tools.

Cloud Computing profile access.

IP phone configuration.

Manage the VC rooms, Video conference Polycom device through, Air Media etc. Others Some basic knowledge on network devices such as SWITCH, ROUTER, HUB, MODEM, Access point devices,

Network troubleshooting, LAN cable crimping, numbering etc. Do the fully satisfied to clients from our services throughout the best IT knowledge and achieve myself and our organization goals.

TECHINICAL EXPERIENCE

Total IT experience 03 July 2014 to Till Date (02 YEAR and 05 months ) Previews

Organizations

HCL Info systems Ltd, PUNE

Work Duration 03 July 2014 to 31 March 2016 (1 YEAR and 9 months ) Designation Associate Technical Support

Clients ON FIELD (03 July 2014 To 13 OCT. 2015)

Bank of Maharashtra, District court, Union bank of INDIA, Tata Capital housing finance, Bajaj housing Finance, Educational ICT project., shriram city finance, federal bank, syndicate bank, sundaram mutual fund, Indian overseas Bank, HDFC sales. ON Client Side (15 OCT 2015 To 31 March 2016)

CANARA BANK Circle Office shivajinagar, Pune

&

ORIENTAL BANK OF COMMERCE Regional office FC road Deccan, Pune. Current Organization ACCEL Frontline Limited.

No. 54,2nd Wellesly Road, Shivajinagar, Pune.

Work Duration 05 April 2016 To Till Date

Designation Residential Engineer

Clients On Clint Side

BAJAJ Electricals Ltd, camp Pune-411001.

Roles and

Responsibilities

Working with day to day IT Service delivery operations. Handle calls / emails / chats regarding technical issues of Clients. Assigning all Service desk tickets and Resolve them within Severity tickets. Prioritize the issue according to their severity and fully involvement into high severity issues,

Coordinating with Field engineer as well as clients to resolve the issues as quickly as possible.

Attending Priority user's calls and providing them day to day Updates/upgrades. Preparation of daily reports and sharing it with Client as well as to Manager. Configuring whole system through Remotely as well as Troubleshooting or through Phone call Systems.

Handel or follow up with all vendors.

Co-ordinate /Follow up with Clients Application Team / Expert Team. Understand client’s business needs, analyses and immediate Solution delivery. Interact with Internal Higher Management, Governance Team and provide inputs as part of Continual

Service Improvement Achieve customer satisfaction. Knowledge on Android / IPhone /windows phones configuring Outlook, Wi-Fi etc. Manage the all Types of Assets Inventory and updates day to day as needed. COMPUTER PROFICIENCY & CERTIFICATION

Certified in MSBTE Certification in Diploma in Computer Engineering. QUALIFICATIONS

EDUCATIONAL QUALIFICATIONS:

EXAMINATION BOARD/UNIVERSITY YEAR OF PASSING PERCENTAGE / CGPA Diploma in Computer

Engineering.

MSBTE Board

2014 66.52%

H. S. C Pune Board 2008 60.50%

S. S. C Pune Board 2006 66.53%

STRENGTHS

Honest

Positive Attitude.

Hard Work.

Self-motivated

Adaptability

EXTRA CURRICULAR ACTIVITIES / INTERESTS

Learn new technologies and domains.

Traveling.

Reading.

Swimming.

Music.

PERSONAL PROFILE

Date of Birth: 01 May, 1990

Nationality: Indian

Gender: Male

Marital Status: Unmarried

Languages Known: English, Hindi & Marathi.

Permanent Address: At Post –Alegaon,

Tal – Daund, Dist. –Pune.

Pin -413801 (Maharashtra)

DECLARATION

I hereby affirm that the Information above is true according to my knowledge and belief. Thanks & Regards,

Ganesh Gaikwad

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