Mayra Guzman

*** ********* *****, ****** ** *****

(C) 630-***-**** (E) acykh3@r.postjobfree.com

Summary

Sharp banking professional whose talents shine in a competitive, innovative and

creative environment. Track record of increasing sales, improving client retention

and growing customer base. Assistant Branch Manager skilled in developing and

grooming exceptional bank personnel. Strong focus on staff relations and

teamwork.

Highlights

Excellent communication skills Excellent time management skills

Peopleoriented Excels in team leadership

Fluent in Spanish Excellent work ethic

Detailoriented Strong interpersonal skills

Accomplishments

Originated over $280,000 in loan volume through professional networking,

loan reviews and marketing.

Received an internal audit score of 97.3%.

Created strategies to develop and expand existing customer sales, resulting in

a 46% increase in annual sales.

TCF Bank

Experience Bolingbrook, IL

Assistant Branch Manager

11/2012

Shared responsibility for attaining branch sales goals with management team.

Support and promptly implement products and services by participating in

telemarketing or direct mail promotional programs.

Establish, maintain, and review accuracy of all control records.

Resolve procedural questions referred by branch employees, interpret

company policy, determine reasonableness in deviating from policy to

provide equitable service to customers while maintaining a focus on branch

profitability.

TCF Bank

Batavia, IL

09/2011 11/2012

Branch Supervisor

Executed integrated advertising campaign across multiple media channels.

Initiated program that standardized employee training and led to increase in

customer retention.

TCF Bank

12/2010 09/2011

Aurora, IL

Teller

Surpassed

revenue

goals in

three

consecutive

quarters.

Served as

mentor to

junior team

members.

Education

Devry University

Currently attending to earn Associate Degree in Accounting

2016

2012

Waubonsee College

Aurora, IL, US

2011 Technical Certification: CNA

Oswego East

Oswego, IL, US

High School Diploma

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