Customer Service Manager

Brian P. Sweeney **************@*******.***

** ******* *******, ********* **** Jersey City NJ 07310 484-***-**** EDUCATION: TEMPLE UNIVERSITY, Fox School of Business, Philadelphia, PA Bachelor of Business Administration, Graduated: May 2015 Major: Marketing

Minor: Information Technology Innovation and Entrepreneurship GPA: 3.17, Dean’s List: Spring 2014

ACTIVITIES:

• Member, Entertainment Business Association, August 2014 - May 2015

• Top 10% Finalist, Temple University Innovative Idea Competition, Fall 2015

• Member, Temple Intramural Dodgeball, August 2011 - May 2015

• Event Planner, American Marketing Association, August 2012 – May 2014 EXPERIENCE: AMAZON, Baltimore, MD/Carteret, NJ January 2016 - Present RSP Area Manager

• Managed 50-135 associates with a diverse scope of responsibility which includes process improvement, dynamic analysis, and performance management in the Amazon Fulfillment network.

• Analyze data to improve process efficiency and productivity to drive overall output statistics for stow, pick, and inventory control and quality assurance departments.

• Ensure facility and team is running effectively and productively by analyzing data and engaging associates while ensuring safety for associates and contractors.

• Train and develop process assistants, problem solvers, and associates to follow standard work to ensure all tasks are successfully accomplished each day. WAWA, West Chester, PA May 2015 – November 2015

Inventory and Merchandise Manager

• Manage product through reordering, conducting store inventories, and verifying correct price and locations of product.

• Review cash and sales statements with management team to determine areas of improvement and create action plans to increase sales.

• Assign, train, and follow up with employees on specific duties to ensure business readiness and exceptional customer service everyday.

• Audit daily sales trends through dashboards, cash control, and daily till audits. SEARS HOLDINGS CORPORATION, Philadelphia, PA June 2014 – August 2014 Retail Management Intern

• Participated in a 10 week program designed to give retail management experience in the Assistant Store Manager position.

• Rotate through various store functions including receiving, merchandising, replenishment, loss prevention, in-store support, and human resources.

• Gain hands-on experience learning retail sales, customer service, and merchandising related skills in a management role. SKILLS:

• Retail: Customer Service, Inventory Management, Food Service Management

• Computer Programs: Microsoft Office, POM, SPSS, PPR

• Digital Marketing: Social Media, Google AdWords

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