Windows Server Technical Support

Damon Dockstader

IT Director

*** ***** ***** ***** **** Worth, TX 76103

********@*****.***

Home: 817-***-**** Mobile: 817-***-**** Office: 817-***-****

SUMMARY: IT Leader responsible for the design, development, planning, implementation and maintenance of the network infrastructure, security system, and PLC devices. I have mentored and managed staff sizes of 4 to 8, emphasizing attention to KPIs. Strong oral and written communication skills enable me to communicate effectively with all levels within the organization.

ACHIEVEMENTS: Managed staff and process critical to a high availability network

Controlled costs kept IT related expenses to minimum

Planned growth of IT department to meet company demands

Leadership executed a clear plan of keeping network infrastructure up-to-date

EXPERIENCE: Vandervoort’s Dairy – Kroger Co. Fort Worth, Texas 2/2013 - Present

Manufacturing IT Leader

Maintains LAN/WAN network for the plant consisting of servers, PC’s, PLC’s, switches, routers

Works with technology vendors to ensure the best possible pricing for the company

Responsible for Avaya telephone system

Manages IT assets including software and hardware within Infrastructure & Operations areas

Proactive in finding solutions to IT problems in the plant

Saved the company $75,000 a year by identifying overruns in phone spending

Coaches and educates mangers and end users with IT related issues

Supervises all technology projects involving the plant

Ensures all services and applications run at or near 100%

Provided technical support for the production division of the manufacturing facility

Responsible for the repair and maintenance of printers, monitors, scanners and hardware

Responsible for ensuring Vandervoorts is compliant with Kroger IT policies and standards

Engaged management and end users directly in order to better under problems impacting delivery of service and formulate a solution

Provided weekly status reports for the IT department

Works with senior management for planning and budgeting purposes

Managed complex tasks at separate plants simultaneously

Acts as a liaison between the plant, vendors, and corporate

Managed all PLC programs using Asset Centre

Radius Display Products Dallas, Texas 10/2007 – 2/2013

IT Manager

Maintained network of 60 users

Used Active Directory to maintain user access on the network

Responsible for telephone system

Made all IT related purchases

Negotiated all service contracts with vendors

Responsible for daily backups using Backup Exec 2010 R3

Managed company email Exchange 2003

Maintained servers running Windows Server 2008, 2003, 2000, Suse Linux Enterprise Server 11

Installed and configured software on existing systems

Provided technical support for the production division of the manufacturing facility

Responsible for the repair and maintenance of printers, monitors, scanners and hardware

Responsible for installing new software and systems on existing equipment

Tested systems to ensure the elimination of bugs or viruses

Implement system changes and processes, to serve the business needs of users

Maintained desktop and server operating systems with updates and patches

Maintained the time clock system, Qqest, and printers

Responsible for performing troubleshooting activities prior to the implementation of new systems

The Planet Dallas, Texas 4/2009 – 2/2010

Data Center Technician

Responsible for trouble shooting outages on the network related to customers servers

Tracked inventory in the data center

Installed hardware and software on a variety of different servers

Built and wired cabinets and installed servers

Responded to monitoring alerts on client networks

Configured servers to meet a variety of different hardware, software, and raid configurations

BillMatrix Dallas, Texas 11/2003 – 1/2008

NOC Team Lead

Responsible for the operations of the production network as well as supervising NOC analysts

Monitored phone services, web services, incoming and outgoing network traffic, and all servers

Used Terminal Services and Active Directory to administer 300+ servers, updated service packs and virus dat files, checked running services, and edited the registry

Used MSCS to main server clusters

Troubleshooting and debugging in house .NET and MS SQL Server applications, using Windows debugging tools, Network Sniffers and analyzing logs

Experienced in troubleshooting issues involving TCP/IP, WINS, DNS, DHCP protocols

Experienced in troubleshooting issues involving company hosted websites

Used SQL for report generation. Implemented Somix ticket tracking system company wide

Used tools such as Coyote and Netscaler to route traffic between different servers within a cluster

Workflow management for client's daily processing activities during assigned shift

Acted as the escalation manager throughout the process of restoring service during service outages

Responsible for Deployment and Build scheduling and coordination

Participated in change management, incident review, root cause analysis, and other management duties as required

Responsible for managing and overseeing staff during their assigned shift

Contractor Fort Worth, Texas 6/2001 - 10/2003

Self-employed

Worked on many different contracts dependently planning the installation of new local area networks (LANS) and over-saw the complex modifications to existing ones

Acted as corporate liaison, while supervising a roll out of new Windows 2000 laptops

Installed and configured software on existing systems

Researched technical issues related to project in order to develop solutions

Developed Visual Basic applications, using VB 6 & VB .Net for Churches to track membership and donations

Weblinkwireless Dallas, Texas 9/1999 - 5/2001

Desktop/Laptop Support Technician

Performed in a developmental capacity, receiving assignments with increasing complexity and responsibility

Analyzed and resolved difficult customer support requests involving integration or configuration related issues

Supported systems on a wide variety of platforms, operating systems, applications, configurations

Worked with Windows 95 and NT 4 Workstation

Setting up new users on machines, adding printers, moving users, troubleshooting both hardware, software, and network problems, software installations, adding hardware and other peripheral devices, reconfiguring machines and assisting with router upgrades

Planned and coordinated the installation, configuration, and implementation of major hardware or software upgrades in the system environment

Used Ghost to duplicate images on reconfigured machines

Repaired IBM laptops for corporate users, taking machines down to component level

Installed both hardware and software on these machines

Instructed user on how to use software and hardware as well as maintain their own machines

Aloha POS Bedford, Texas 6/1998 - 8/2000

Team Lead

Troubleshooting software and hardware problems (printers, monitors, modems and switches), TCP/IP, and Netbios on new installations as well as existing networks

Performed QA testing of software to reproduce problems experienced by end users

Performed work involved in the end-to-end development of POS and information technology systems with complex designs

Worked with Windows 95, Nt Workstation & Server

Trained end users and coworkers on use of software, Windows 95, and troubleshooting

Used PC Anywhere for remote administration of networks

Used Dreamweaver and Fireworks to build intranet web page to assist help desk personnel

ATC Irving, Texas 1/1997 - 10/1999

Team Lead

Supervised Help Desk supporting three different financial packages and web based banking

Assisted customers with the installation and troubleshooting of banking software

Dealt with hardware and software issues

Created spreadsheets with Excel and other proprietary databases

Worked on a UNIX platform to pull reports and add new users

Responsible for running project critical reports

Certifications: MCITP

Windows Server 2008 Network Infrastructure, Configuring

Configuring Windows 7

Maintaining SQL 2008

Windows Server 2008, Active Directory

TCC Database Programming

Windows Server 2008, Server Administration

Microsoft Windows 2000 Professional

Managing a Windows 2000 Network Environment

Comptia A+

Network Essentials

Panduit Cable terminations

Rockwell PLC

SKILLS: Management Vendor relations Microsoft Office

Project Planning Requirements gathering Application testing

Linux Windows Server Spam filtering

Asset Centre Allen Badley PLC AutoCAD

HP Servers & Switches Cisco Routers & Switches

EDUCATION: Associate Degree, Applied Computer Science, Tarrant County College

Master's Degree, Counseling, UNT

Bachelor's Degree, Psychology, TWC

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