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Information Technology Project Management

Millbury, Massachusetts, United States
January 30, 2017

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** ***** ***, ********, ** ****7 (H) 508-***-****

Professional Summary

An RN with over 20 years of healthcare experience working in hospital settings and in the healthcare information technology industry, I have extensive experience in clinical workflow, vocabulary standardization, healthcare processes, project management, product development, marketing/sales, and implementations. I have worked extensively and successfully with vendors and healthcare organizations to tailor systems to support business and

clinical processes.


•Articulate, well-spoken, oral and written communicator

•Strong assessment and analytic skills

•Able problem solver and troubleshooter

•Excellent ability to express complex, unfamiliar concepts in understandable terms

•Excellent healthcare organizations knowledge (clinical, financial and patient administrative)

•Comprehensive clinical/ancillary workflow process analysis and improvement skills

•Strong client/user relationship skills

•Able to organize, prioritize and shift gears

•Epic Certified in Clarity Databases for Ambulatory, Oncology and Emergency Dept

•Strong health information systems knowledge

•Strong team leading and team working skills

•Strong knowledge of Microsoft Word, Excel, and Project

•Knowledge of standardized vocabularies: SNOMED-CT, RxNorm, LOINC

•Extensive regulatory knowledge: CCHIT, ARRA, JCAHO

•Solid Project Management experience (complex and simple)

Work History

Senior Developer, Clinical Business Intelligence/Analytics 2010 - 2016

UMass Memorial Health Care Worcester, MA

During Epic implementation, worked as a member of the Enterprise Analytics team

•Analyzed and updated more than 150 departmental user reports for ED, Ambulatory and Oncology Gains: departmental report revisions completed ahead of schedule

•Proofread/edited multiple policies and procedures with BI/Analytics team to establish standards for submitting report requests, managing report creation policies and processes, maintainence of reports within the team

•Maintained correspondence and coordination with Epic analysts in assigned areas (Ambulatory/Outpatient, Emergency Department, Oncology) to define and document user report and analytics needs. Met with user groups from these areas to evaluate existing reports and make necessary changes to provide the most useful information for use in clinical and managerial decision making Gains: increased cooperation and visibility of IS analyst with user population, increased understanding of system reporting capabilities, increased report relevance

Senior Application/Systems Analyst, Inter-operability

Implemented and maintained enterprise clinical data repository application, dbMotion, through initial implementation and two upgrades

•Managed repository databases, interfaces, source systems, vocabulary standardization, issue identification and resolution Gains: less than 1% data loss from source systems, increased usability of data with standard terminologies (SNOMED-CT, RxNorm, LOINC)

•Provided Help Desk 24/7 support for user, functional and system technical problems Gains: consistent information to users, minimization of unexpected downtime

•Translated technical system functions and capabilities into understandable user documentation Gains: increased user satisfaction and use

•Primary contact for all vendor correspondence and visits Gains: consistency, better triage of issues

•Proofread/edited colleague resumes, specifications documents, product documentation, technical documentation, and user documentation

Director, Clinical Product Management 2006 - 2009

TELUS Communications Ottawa, Canada

Responsible for clinical nursing product direction and development of clinical documentation applications

•Managed clinical product roadmaps, conducted competitive analysis

•Project managed new development and product upgrades

•Subject matter expert for developers and other product analysts within organization. Gains: increased clinical input and developer understanding during coding

•Collaborated with R/D developer teams on creating technical specifications to meet functional needs Gains: increased clinical input and developer understanding during coding

•Liaison between product management and user group, working on issue resolution, requests for enhancements, engaged beta sites for projects, presented updates on product direction and developement at user meetings Gains: increased client participation and satisifaction

Clinical Consultant, Project Manager and Interim Director, IS Clinical Applications 2004 - 2006

The Health Alliance Cincinnati, OH

Clinical Consultant

•Chaired committee to investigate charge loss issues and implement solution to recover lost charges within hospital departments Gains: reduction of lost charges by 50% within first 30 days

•Supported physicians, during order entry go-live Gains: increased understanding and use of system functionality by physicians themselves

•Edited training documentation for 'super' users and end users, proofread and edited existing documentation

Albert Einstein Healthcare Network Philadelphia, PA

Held concurrent positions during engagement

Project Manager

•Implemented a turn around strategy for a project that floundered for over two years Gains: successful go live on a 48-bed pilot unit 7 months later with two applications

•Developed strategy for ongoing end user support and go-live support for all clinical application. Gains: instituted use of 'Super Users' as standard part of all clinical implementations

•Drove creation of written downtime charting procedures for Nursing department

•Developed strategy for network-wide roll out of clinical applications Gains: consistency, continued implementation progress

Interim Clinical Applications Director, IS

•Managed day to day activities of an 11 person clinical team of developer and application analysts, provided input on clinical workflow, process improvement, and how to develop positive relationships with users. Mentored clinical analysts on clinical concepts and use of project management, collaborating with user department groups, professionalism Gains: improved perception of IS department

•With the interim IS management team, developed strategic IS direction Gains: improved visibility and credibility within the organization

•Developed and taught an 8-week series on basic project management for 15 analysts within the IS department Gains: standardized project tasks, improved projections of project length, improved cooperation between user department and IS analyst

•Served as a resource to IS PACs team to improve clinical workflow between Radiology and Nursing. Gains: increased usage by nursing, improved communication between departments

•Managed IS Operations project to replace tandem hardware. Directly supervised clinical representatives assigned to the project. Gains: 40% less downtime than anticipated with no disruption of patient care delivery

•Chaired committee to review and prioritize clinical project resources Gains: more realistic expectations and timeframes for projects

Application Solutions Analyst 2003 - 2004

Theadoc, Inc Salt Lake City, UT

•Defined and evaluated client workflows and processes (physicians, nursing and pharmacy) in preparation for implementation

•Identified opportunities for improvement of implementation process Gains: allow increased analyst focus during implementation visit, decreased implementation time

•Created on-line tools for client implementation survey completion Gains: availability of 40% of implementation requirements information on line

•Created and led Resources Committee to coordinate communication and resource allocation for all internal and external projects Gains: better allocation of project resources, greater communication among teams, decreased implementation backlog

•Collaborated with Product Development to analyze user interfaces for consistency and usability Gains: standardized and refined product user interfaces (GUI), increased ease of use

•Wrote first comprehensive set of User Documentation Gains: comprehensive, understandable documentation of all software functionality for use during and after implementation

•Created templates for Analyst Implementation Guides Gains: professional, standardized set of tasks for implementing applications

Senior Clinical Product Manager; Senior Clinical Analyst; Senior Clinical Product Consultant; Lead Implementation Analyst, Nursing Applications; Implementation Analyst, Nursing 1990 - 2003

Siemens Medical Solutions, MedSeries4 Division Salt Lake City, UT

Initially hired to do beta implementation of Clinical Nursing applications

•Created and maintained analyst documentation for newly-developed suite of nursing applications including implementation project plans, templates, client and analyst implementation manuals Gains: documentation availability for use/revision during beta implementation

•Edited and proofread product documentation and user manuals for nursing applications Gains: updated, consistent documentation

•Improved client relationships to promote client satisfaction and resolve issues Gains: 80% reduction in outstanding clinical issues, increased client participation in development process

•As a Clinical Product Consultant, researched and compiled reports for executive management on competitive market, clinical product functionality and healthcare workflow processes for use in planning strategies and improve product positioning to meet clients' business needs

•As a Product Manager, developed functional clinical specifications and executed project plans for clinical applications

•Worked with projects and committees within the organization as a clinical subject matter expert Gains: increased clinical input to projects

Additional Experience

Registered Nurse

University of Utah Hospital Salt Lake City, UT System & Supply Coordinator; Neonatal Intensive Care Unit (NICU) - Staff Nurse, Charge Nurse, Transport Nurse, Staff Specialist; Nurse Manager, Pediatric ICU and General Unit

•Held increasingly responsible positions in a 372-bed teaching hospital, culminating in a position as the Nursing Department's liaison to coordinate communication and projects with all other departments within the organization


Ongoing Education: Information Technology Project Management, Project Management, Clinical Business Management 2001-2015

University of Utah Salt Lake City, UT

Individual courses on Healthcare Administration, Budgeting, Finance for Nursing Managers, physical sciences

Center for Systems Management (CSM) Salt Lake City, UT

Multiple project managment course certifications focused on IS and healthcare projects (Project Management, Requirements Gathering, Risk Assessment and Mitigation, Proect Planning and Tracking)

Non-Matriculated: Business Administration

University of Phoenix Salt Lake City, UT

3+ years of courses toward degree

Diploma Graduate: Nursing

Cleveland Metropolitan General Hospital School of Nursing, Cuyahoga Community College Cleveland, OH

Certifications 2016

Epic Clarity Database Model: Ambulatotry;

Epic Clarity Database Model: Emergency Department (ASAP);

Epic Clarity Database Model: Oncology

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