Field Service Customer
Resume:
Eric R. Fall
* ******** ****, **** *, Windham, NH 03087
****.******@*****.***
Professional Experience
AGFA Corporation, Wilmington, MA 1988 - 2014
Field Service Technician
Provided on-site technical service to customers on a variety of architectural and engineering equipment.
Served existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems to customer satisfaction.
Established service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
Interpretation of schematics, wiring diagrams, blueprints and technical documentation.
Maintained rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques and recommending system improvements.
Kept customer equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies and performing preventive maintenance.
Proper handling of hazardous materials.
Proper use of specialized test equipment and tools.
Documented service and installation actions by completing forms, reports, logs, and records.
Maintained customer confidence by keeping service information confidential.
Performed under high risk and tight security situations.
Updated job knowledge by participating in educational opportunities; reading professional publications and completed yearly safety courses.
Submitted expense records weekly into Concur database.
Maintained company vehicle and necessary maintenance.
Made travel arrangements when necessary.
Education
Wentworth Institute of Technology, Boston, MA 1992 - 1994 Associate Degree in Applied Science - Electronic Technology Technical Training
Impact Learning Systems International, Wilmington, MA 2014
Certificate of Completion
Customer Focused Field Service
Xerox Field Service Training, Leesburg, VA 2008
Certificate of Achievement
Engineering Copiers, Scanners and Plotters
Hewlett Packard, Waltham, MA 2005
Certificate of Achievement
1000 Series Wide Format Color Plotters
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