Manager Customer Service

Patricia Rodríguez

*********@*****.***

**** ** ******** ** ***** Telephone: 954-***-****

Profile

Very effective combination of analytical and interpersonal skills. Track record of continuous growth in highly competitive markets. Extensive management, operational and demographic development experience.

Skills

Foreign language: fluent Spanish.

Computer: proficient in Windows operating systems

Professional Experience

February 2016 - Present

Teleperformance USA – Quality Assurance Analyst – responsible for monitoring that calls handled by agents meet the client’s standards. Performed translation of the scripts for the account from English to Spanish.

August 2015 - January 2016 Sears Appliance Showroom- Store Manager – in charge of daily operation of the store, customer service, meeting sales goals and metrics for the store, development and supervision of four agents.

December 2014 – August 2015

Burger King Corporation Florida - Restaurant General Manager – in charge of daily operation of the restaurant, customer service, meeting sales goals and metrics, interviewing, hiring, training, supervision of 20 crew members 3 assistant managers.

August 2011 – March 2014 - Costa Rica

Cannela Rica S.A - General Manager –Acting on behalf of an absentee owner achieved the introduction and development of Moe’s Southwest Grill and oversaw the operation of five Cinnabon Famous Rolls Bakeries.

October 2007 - July 2011 – Costa Rica

R&Z Inversiones Patyma S.A. General Manager – owned and operated apartment and cabins as short term rentals.

December 2000 – September 2007 – Costa Rica

Corporación Musmanni - Infrastructure Manager- in charge of the development and introduction of the new concept and new image for 200 local bakeries.

September 1997 to December 2000 – Costa Rica

Corporación de Alimentos Del Rey - Director of Operations and Development – in charge of the daily operation of 15 BK restaurants and the introduction in the country of Papa John’s and Church’s Chicken and biscuits.

January 1994 to September 1997 – Cost Rica

Franchise Manager BKC– on special assignment relocated to Costa Rica as liaison between BKC and the Franchisees of: Guatemala, Honduras, El Salvador, Costa Rica, Panama, Panama AAFES, Grand Cayman, Bahamas and Jamaica.

September 1977 to January 1994 –

Various positions with Burger King Corporation ranging from crew member to Quality Assurance auditor.

Quality Assurance Auditor – Miami Florida- responsible for auditing 130 restaurants from the Florida Keys to Palm Beach.

Restaurant Manager / Test Store Manager / Training Manager / Assistant Manager / Crew member.

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