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Quality Assurance Manager

New York, New York, United States
February 01, 2017

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Jonathan castaneda

**W ***rd st Apt *R • New York, NY 10025 • 310-***-**** •


University of California, Los Angeles, Bachelor of Science in Mathematics


GwynnieBee, Program Manager (January 2015 – September 2016)

Managed special projects with the objective of improving customer acquisition and retention. Responsible for all facets of project management: concept and definition, planning, execution, performance control and project close

Created forecasting tools to manage inventory in the supply chain. These forecast were used to manage in-house labor alongside outsourced services with partner vendors

Developed metrics to track vendor performance

Created methodology which ensured accurate tracking of inventory as it flowed through operations

Created production and labor models to determine equipment in bill of materials and staff levels for ramp up schedule

Vetted consultants, equipment vendors, and contractors for all projects

Designed equipment layout and operational workflow to meet production needs taking in consideration throughput and bottlenecks

Acted as general contractor managing relationships between city officials to maintain construction schedules, expedite permitting and inspections

Created standard operation procedures, equipment maintenance schedules and instructions across all operations

Participated in Manhattan WMS implementation team, which integrated and automated all facets of warehouse operations

Spearheaded the insourcing of industrial laundry to operations. This project brought labor cost savings of 40% and improved service level agreement to customer from 72 to 24 hours

GwynnieBee, Senior Operations Manager (September 2013 – January 2015)

Managed a staff of 80 employees and 20 temps

Managed and created labor model which drove labor cost that accounted for turnover and temporary employees

Responsible for all facets of HR: weekly payroll, employee benefit enrollment, hiring to maintaining appropriate staff levels and assisting employees with all work related grievances

Developed strategies to attract and maintain a highly skilled and engaged workforce

Developed metrics dashboard to track daily performance for inbound and outbound operations

Responsible for ERP systems training, process workflow development and the creation and implementation of standard operation procedures

Developed inventory management practices improving asset management and quality assurance

Conducted daily production meetings establishing daily performance and quality goals

Managed vendor relationships enforcing service level agreement for all inbound and outbound inventory

Researched and implemented barcoding tracking technology across all operations. This project brought labor cost savings of 30% and improved service level agreement to customer from 96 to 72 hours

Orchestrated the transition of operations from Long Island City New York to Columbus Ohio

C&O Manufacturing, Program Manager (June 2012 – September 2013)

Managed a purchasing team that accounted for $2 million in yearly purchases

Managed warehouse staff of 30 employees responsible for inventory management

Sponsored a culture of performance to drive growth and profitability through an effective supply chain, material management, sourcing and procurement strategy

Directed the strategic sourcing process by establishing effective short and long term strategies to meet corporate target goals

Drove action plans to improve inventory and asset accuracy, including process improvement, competency development, goal-setting and result monitoring

Lead improvement in inventory and assets turns through application of best practices around control, replenishment/demand planning/acquisition, stocking strategy optimization and slow moving management in conjunction with asset and inventory management function

Managed and supported relationships between supply chain, manufacturing and sales

Played a lead role in leveraging existing and new vendor relationships

Integrated vendor managed inventory programs to drive efficiencies and cost savings

Developed metrics to track vendor performance

Coordinated with planning, project management and engineering to detail bill of materials that ensured conformity with customer specifications

Spearheaded Manhattan WMS implementation team, which integrated and automated all facets of supply

Alger-Triton, Project Manager (January 2009 – May 2012)

Managed a project portfolio that accounted for $9.4 million in revenue

Traveled domestically and internationally to monitor progress and oversee projects to completion

Participated in research and development by detailing component checklist and developing CAD models for metal forming, laser and water jet cutting

Reviewed architectural and production drawings to ensure conformity with client specifications and create a feasible plan to execute production

Determined the production capabilities of approved vendors in order to assign work according to their complexity and time constraints

Composed purchase orders and detailed inventory catalogs for components requiring outside processing and fabrication

Formulated shipping and packaging schedules, and advised on packing requirements for international shipping

Composed technical SOP written instructions, detailing component catalogs and installation procedures

Castle Metals Aerospace, Program Manager (June 2007 – December 2009)

Managed a sales team that accounted for $22.2 million in total revenue

Participated in Oracle ERP implementation team, which integrated and automated all facets of business operations

Formulated pricing models detailing direct cost and profit rate

Investigated customer inquiries referring discrepancies to appropriate personnel, recommending action to rectify problems and ensure resolution

Supported cross-functional teams with a focus on business problem solving

Acted as a technical and market resource by counseling and advising customers

Cultivated a strong product and market knowledge as well as the customer business requirements

Developed procurement practices that complied with NADCAP and AS9100

Castle Metals Aerospace, Quality Assurance Technician (January 2006 – June 2007)

Developed and implemented quality assurance plans to maintain company’s systems and policies to ISO 9001 compliance

Promoted Quality assurance and performance improvement throughout the organization

Analyzed new projects business requirements and estimated new quality assurance work efforts

Developed and implemented procedures to monitor records of expenditures and progress reports

Acted as process analyst by identifying efficiency gains driven by training and quality initiatives

Worked with purchasing staff to establish quality requirements for external suppliers

Recommended corrective actions necessary to ensure conformity with quality specifications and standards

Enhanced quality monitoring evaluation and methodology


Proficient in: AutoCAD, Adobe Acrobat Professional, Photoshop, PageMaker, InDesign, Peachtree, QuickBooks, HTML, XHTML, CSS, XML, RSS, PHP, Ruby on Rails, Great Plains, Primavera P6, Wrike, Lucid Chart, Net Suite, Oracle PL/SQL, Oracle apps 11i, Oracle technologies including forms, reports and workflow development

Fluent in Spanish and Italian

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