Customer Service Data Entry Administration Accounting Management

Performance driven, dependable, administrative professional with extensive experience managing operational tasks and providing outstanding service. Established record of improving efficiency, maintaining high standards, and achieving company goals. Team player with strong communication, decision making, and time management abilities. Seeking role of responsibility and potential for advancement.

Professional Experience

Head City Clerk

City of Island Park - Island Park, ID July 2008-May 2011

Proficient organization of daily office procedures as the sole full time employee.

Uniquely elected by the City Council to preapprove permits as well as business and alcohol licenses based on responsible decision making capability.

Reduced spending 25% annually with competent managing of expenses and pragmatic bookkeeping.

Produced quarterly reports, annual budget, and various spreadsheets.

Improved efficiency by implementing comprehensive office techniques not performed by predecessors.

Crafted language and certified City Ordinances achieving compliance with state and federal laws.

Significantly supported the part time Planning and Zoning administrator.

Created and maintained city internet website which provided public access and transparency.

Located, screened, and trained part time Deputy Clerks hired as backup to my position.

Sole Proprietor September 1997-February 2007

Appraisal Masters-Residential Real Estate Appraisal - Maricopa County, AZ

High-performing, successful business as evidenced by consistent clientele and high volume of 30-40 reports produced per month as sole appraiser.

HUD/FHA approved Appraiser.

Skilled research and analysis of data in addition to conscientious inspection of properties.

Compilation of strictly regulated, confidential, time sensitive, real estate appraisal reports.

Established and controlled data bases, records, budgets, and accounting practices.

Hired, trained, and supervised support staff.

Switchboard Operator /Customer Service Representative April 1985-September 1997

General Motors Acceptance Corporation (Automobile Financing) - Albuquerque, NM and Phoenix, AZ

Service-driven position directing and assisting, on average, 400 calls per day operating 20 line incoming, 165 outgoing switchboard for office of 150+ employees. Developed strategic system for control/release of auto titles.

Promoted to Customer Service Representative. Settled customer issues, trained and supervised new employees. Evaluated accounts, handled extensions, renewals, data entry, collection of past due payments, bankruptcy filings.

Prior Experience July 1981-April 1985

Retail store Manager, retail store Assistant Manager

Education

2008-2011-Association of Idaho Cities: seminars and training in governmental procedures

1997-2007-Arizona School of Real Estate and Business: attained appraisal license, fulfilled annual renewal requirements

1978-1981-Ft. Collins High School, Ft. Collins, CO: acquired diploma

Summary of Qualifications and Skills

Superior customer service skills Microsoft Office

Excellent verbal and written communication skills Quick Books/Quicken

Outstanding organizational skills Accounting-A/R, A/P, payroll, budgets

Detail oriented Currency and inventory control

Multitask oriented Experience with Internet and research

Ability to prioritize/time management Understanding of legal contracts

Work effectively under pressure/deadlines Understanding of government procedures

Capacity to learn quickly Report preparation expertise/Data entry

Receive direction and correction easily Management/training of employees

Work well independently and with others Familiar with general office procedures

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