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Manager Customer Service

Location:
Denver, CO
Posted:
January 31, 2017

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Resume:

Joe Quintana acyk5c@r.postjobfree.com

***** **** ***** ****** * Brighton, CO 80601 w 303-***-****

OPERATIONS MANAGER/PLANT MANAGER/PRODUCTION MANAGER

Leadership ~ Operations Management ~ P&L

ISO 9001-2008/15~HACCP~FDA~GMP~NSF~SQF~OSHA

Lean Manufacturing ~ Workforce Development/Planning & Scheduling

Inventory Management ~ Procurement ~ Equipment and Facilities Maintenance

Safety and Hazards Audits ~ Superior Problem Solving

Strong Communication Skills

Results-driven, leader with extensive experience in operations, logistics, plant, project management and regulatory compliance in highly dynamic environments. Demonstrated success in strategic planning, creative problem solving and implementing solutions to challenging, complex projects. Proven ability to establish strategies for major initiatives with accountability for their implementation.

Interact with diverse groups, building consensus and improving working relationships across functional lines. Recognized for leadership skills in operations and process management, interacting with management as well as the labor force.

Bilingual: Spanish - BA, Environmental Biology University Colorado, Boulder, CO

PROFESSIONAL HISTORY

Production Manager/NPD Limtronik USA, Aurora Colorado

Develop and implement systems, process in a UL508A electro-mechanical assembly organization.

Responsibility

Manage all production activities and staff in manner that assures in budget, on time quality products for our customers

Collaborate on design and quote industrial control cabinets per UL508A standards

Accomplishments

Developed and implemented process and production steps for 30 new products from concept to FAI and finished goods

Created a career path for assembly associates. The path is a system of training and skills assessment accompanied with a tiered level of recognition

Authored numerous procedures for a successful ISO 9001-2008 registration

Increased productivity from 29 % to a high of 97% sustaining an average of 90%

Reduced lost time accidents from 6 in 1st year to zero

OSHA audit of plant with zero deficiencies

Gained City of Thornton contract for electronics recycling

Plant Manager 5 Gallon/Small Pack Deep Rock Water Company, Denver, CO

Direct all daily operations of bottled water facility. GMP/Quality Control, adherence to established HACCP procedure and development of new SOP as needed to maintain FDA, National Sanitation Foundation and SQF certification. Directly responsible for DOT compliance and maintenance of 50 fleet vehicles – including trucks, tankers and dry vans, maintenance of all manufacturing equipment and facilities. Manage the P&L, strategic planning, development of and annual submittal of Capital Expenditure projects.

Lead the recruitment, selection, training, performance development, and evaluation of Associates up to the level of Supervisor. Conduct regular meetings and communicate the Corporate Goals, Mission, Accident Prevention, Quality Policy and Ethics to staff.

Accomplishments

Eliminated the need for an outside warehouse facility and second shift by strategically scheduling production and relocating pallet rack and equipment in to an existing facility.

Manage team and take decisive and necessary actions to sustain and increase profits in a rapidly declining market.

Increased daily production efficiencies from 40% to 80% by engaging, challenging and monitoring Associate performance by establishing KPI and goals for the department without compromising quality

Improved National Sanitation Audit quality score from 72% to 99%

Downsized and merged departments as volume decreased in order to sustain profitability

Cross trained entire staff and implemented a rotation program, broke down gender barriers segregating females and limiting their roles, put the best people to do jobs

Plant Manager, Sierra Springs, DS Waters, Denver, CO

Accomplishments

Profitably managed company through years of growth and change.

Conducted fleet audit, developed a fixed preventative maintenance schedule. Preventative maintenance program resulted in zero accidents attributed to defective vehicles.

Consistently lowered cost per unit and delivered product within corporate goals for quality.

Received three Top Twenty Awards for excellence from the National Sanitation Foundation.

Numerous CIP, mechanization and modernization projects increasing efficiency, safety and improving work conditions

Senior Leader/Plant Manager, Special Products Company, Golden, CO

Managed 100 plus employees in order fulfillment of over 4000 sku’s of imported light machinery products in an ISO 9001 registered facility: Member of Senior Leadership Team; collaborated with Sales, Engineering, QA/QC, Procurement, Customer Service, and Finance to assure consistent receipt of quality products for Special Products and timely delivery of products to customers. Developed annual capital expenditure requests to Board of Directors, developed and defined annual/monthly budgets for departments. Controlled monthly expenditures, and implemented corrective action including vendor review, process review and adjustment of employee work schedules, etc.: Recruitment, selection, training, performance development, and evaluation of Associates up to the level of Assistant Manager; Directed all facilities and equipment maintenance. Conduct regular meetings and communication of the Corporate Goals, Mission, Accident Prevention, Quality Policy and Ethics to staff.

Accomplishments

Re-engineered assembly line and introduced lean manufacturing practices resulting in a 200% increase in productivity and eliminated lifting accidents resulting from old methods

Took ownership of a narrow aisle rack project gaining over 900 pallet positions with out adding onto building and delivered project on time and for 80K less then originally budgeted

Developed and authored numerous procedures, assembly guides, work instructions and training systems required for a successful ISO 9001 registration in July 2006.

Reduced accident frequency rate from 12 to 1 in two years by driving a Safety First Culture by modification of process, equipment and reduced lost time accidents by one third.

Managed the company through two record years of sales and growth and change delivering record profit. Special Products honored as 2006 TSC Vendor of the Year

Operations Manager R&S Steel, Denver Colorado

Manage and develop a new culture of commitment to safety, quality, and customer service in the highly competitive structural steel distribution business. Team consists of 17 direct reports and 41 crew members working on two shifts.

Accomplishments

Recruit and develop key staff members and implement a succession plan

Reduce lost time accidents from 5 to 0

Improve on time performance of deliveries by 30%

Improve order fulfillment accuracy from 80 % to 99.7%

Plan, negotiate and implement capital improvement projects of 500K

Sustain and improve operations through times of extreme personnel change and equipment failure

Establish monthly communication of goals for safety, productivity and quality via group meetings with staff from both shifts and drivers

Breakdown barriers of first shift versus second shift versus drivers and develop a team environment

Develop an accident free and CSA 2010 compliant fleet of drivers and vehicles

Other

Peace Corps Volunteer, US Wilderness Ranger, Alumni Outward Bound School



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