Customer Service Management

GAURAV BHANOT

Ferndale, WA ***** 360-***-****

*************@*****.***

SUMMARY OF QUALIFICATIONS

Professional business leader with two decades of success in India, now seeking full-time career in U.S. to apply education, experience, and personality in administrative role focused on customer service excellence. I have good knowledge of MS Excel Software and have worked as Data Analyst in India for Past Five Years using different types of Computer Software to enter Data of the Company in prescribed formats and entering data on day to day basis as required.

BUSINESS DEVELOPMENT OFFICE MANAGEMENT FINANCIAL ADMINISTRATION

Real Estate Purchase / Rentals

Competitive Market Analysis

Startup Project Management

Technological Innovations

Government/Regulatory Liaison

Office Relocations / Setups

Process/System Improvements

Supervision / Human Resources

Client Relationship Leadership

Executive Communications

Cash Flow Management

Tax and Audit Management

Accounts Payable/Receivable

Financial Analysis & Reporting

Inventory / Cost Controls

PROFES S I ONAL EXPER I ENCE

OFFICE ASSISTANT Samrahs Investment Group, LLC, Lynden, WA 2016 to Present Provide office administration support for investment principal on part-time contract. Initiated transfer of documentation into electronic records to expedite extraction of essential data. Distributed correspondence to stakeholders in timely manner based on prioritization of tasks. Scheduled and coordinated all meetings between investment group and clients and assured welcoming environment for clients to generate trust in group and client loyalty. REAL ESTATE & BUSINESS CONSULTANT Bhanot Estates, New Delhi, India 1996 to 2016 Initiated career as industrial consultant and quickly promoted to real estate and business sector in recognition of exemplary customer service leadership to gain exposure to more diverse clientele. Directed cross-functional staff of over ten employees. Delivered business excellence through verbal and written communications in office administration and business negotiations. Managed sale, purchase, and rent of diverse properties and provided business consultancy and administrative support to tenants to support entrepreneurial startups and business development across multiple industries (clothing, electronics, computer software, food, and various manufacturing and service organizations) in diverse markets.

Directed project management of properties from business concept through assurance of turnkey property condition upon tenant entry, including construction/renovation material and supply orders, contractor scheduling, labor needs forecasting and hiring, and management of all deliverables.

Steered complex financial management and accurate documentation for employer and tenants through daily cash reconciliations, deposits, and withdrawals at diverse banking institutions. Coordinated electronic interchange transactions for credit card payments, RTGS/NEFT transfers, demand drafts, and bank checks for both accounts receivables and payables. Streamlined operations through creating efficient filing systems, initiating and updating database management, and transitioning paper recordkeeping into electronic document processing.

Assured data integrity and reporting accuracy for regulatory compliance with business licensing and tax requirements, building code approvals, and general business reporting standards.

Introduced innovative strategies and technological initiatives to support business transformation and re-engineering of processes to improve cash flow and operational efficiencies.

Additional 2016 part-time temporary agency assignments as packaging assistant and gas station cashier.

EDUCAT ION

Bachelor of Commerce Delhi College of Arts and Commerce (University of Delhi), New Delhi, India Certified Course of Accounting and Bookkeeping for Everyone Online done from Universal Classes USA. Certified Course of Administrative Assistant 101for Everyone Online done from Universal Classes USA. Certified Course of Accounts Payable Management Online done from Universal Classes USA. Certified Course of Accounts Receivable Management Online done from Universal Classes USA. Certified Course of Excel 2016 Online done From Universal Classes USA. Certified Course of Payroll Management 101 done From Universal Classes USA. Doing Course of Human Resources Management 101 from Universal Classes USA.

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