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Customer Service, Manager/supervisor, production,inside sales

Syracuse, New York, United States
January 31, 2017

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Jacquelin E. Simonds

** ****** ***** **, **********, N.Y., 13044

315-***-**** Cell


A position that allows me to utilize my knowledge, experience, efficient work

style and dedication. I am looking for a long term career within a company that will challenge me and allow personal and professional growth.


Excellent organizational skills, ability to multi task and a keen eye for detail.

High standards for integrity, honesty, professionalism, quality and work ethic.

Proficient with basic computer applications, MS word and Excel and the internet. Able to type/data enter quickly.

Strong desire to exceed expectations, ability to maintain strict confidentiality and exercise discretion.

Ability to work independently or in collaboration with a team to achieve business objectives.


Staff development and supervision

Directed staff of up to 35 employees in my departments and assisted with up to 95.

Counseled employees, de-escalated situations among diverse populations.

Provided leadership, technical and management guidance to employees.

Aided employees in achieving production goals and benchmarks.

Maintained and improved key performance indicators. Increased production and decreased cost per unit.

Adhered to and enforced all company policies.

Designed implemented and enforced standard operating procedures.

Maintained adequate stocks of supplies/equipment, inventory and purchasing within budgets.

Problem solving/trouble shooting of all processes and equipment.

Maintained accuracy of employee timecards, vacation time and performed payroll duties.

Interviewed hired and terminated employees. Employee performance, development and wage reviews.

Quality control/production flow

Evaluation of all incoming cases and outgoing products in a high production manufacturing facility.

Assured all work adhered to documented standards.

Knowledgeable of OSHA standards, MSDS protocols and risk management procedures.

Interpersonal skills, critical thinking, problem solving issues with multiple teams/managers.

Able to manage flow of product into, through and out of production, meeting deadlines.

Worked with vendors to analyze new products and equipment.

Customer service, data entry and administrative

Ensure all data/orders are entered and recorded properly

Design and maintain tracking mechanisms.

Communicate with dealer, Sales personnel, corporate offices, Doctors, Field managers and Directors nationwide.

Create, implement and enforce Standard Office Procedures.

Manage all processes related to customer service. Monitor calls, emails, etc.

Provided training and support for all employees.

All aspects of reporting, production tracking and cost management.

Acted as main correspondence person for corporate departments and shipping and receiving personnel.

Travel when needed to attend trade shows, vendor fairs, etc.

Light inside sales, communicating promotions and specials to my dealers.

Extensive experience with customer service call center operations.

Experience with inside sales and marketing.

Work History

July 2014 to June 2016 Agway Southern states East Syracuse, N.Y.

January 2014 to July 2014 First choice staffing/Agway Southern States

March 2001 to February 2013 Aspen Dental Management, Inc. East Syracuse, N.Y.

Progressive positions with Aspen Dental Management Inc.

2011-2013 Lab information specialist team supervisor

2009-2011 Quality production manager

2005-2009 Denture Department manager

2003-2005 Denture department assistant manager

2001-2003 Processing line supervisor

2001-2001 entry level denture technician and crown and bridge technician.

Rescue Mission C.O.R.E. Program, resident supervisor Syracuse, N.Y.

Staff kings and other home care agencies, part time while primarily a stay at home mom.

Hill Haven Nursing home, C.N.A Dewitt, N.Y.


Ongoing on the job classes/workshops, vendor training and web seminars with Aspen Dental.

C.H.H.A., C.N.A., C.P.C.A.

Regents Diploma from Cicero North Syracuse High School

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