Customer Service Management System

CAREER OBJECTIVE

To obtain a position that will allow me to utilize my strong organizational skills, educational background and work experience to contribute proficiently to the goals of an established organization.

EDUCATION

2005-2007 University of Phoenix Memphis, TN

Major: Business Administration, degree seeking student

1998-2000 State Technical Institute at Memphis Memphis, TN

SKILLS

Knowledge of Microsoft Office-Excel, PowerPoint, and Microsoft Word/Works, WordPerfect; Superior research, communication, and writing skills. Extensive Knowledge of several criminal justice databases to include the Jail Management System (JMS), Justice Support System (JSS), Jail Inmate Classification (JICS), TN Offender Management System (TOMIS), Automated Fingerprint ID System (AFIS), TN Sex Offender Registry, Linxx 2010 (NCIC), and Certified Basic Instructor

EXPERIENCE

2001-Present Shelby County Sheriff’s Office-Jail Division Memphis, TN

Supervisor-Processing Specialist/Instructor – Training Department (2007-Present)

• Supervise the work of subordinate employees of an assigned area in the processing department of the jail

• Prepare and present weekly/annual classes in processing to assist with the ongoing training of the jail according to the policy and procedures of the Shelby County Sheriff’s Office

• Interview, evaluate, hire, and manage new hire orientation activities

• Plan and coordinate the scheduling of employees for training

• Create and maintain training records and documentation

• Create, edit, and revise policy and procedures

• Perform the same duties as other workers and assist subordinate clerical staff in processing inmates.

Administrative Technician (2005-2007)

• Conducted investigations on the criminal and social backgrounds of inmates through face-to-face interviews and criminal record checks to determine the classification level of inmates and to designate security levels for housing

• Interviewed juvenile offenders bound over from the Juvenile Detention Center and entered social data and other pertinent information into the Jail Management System. Placed them in the appropriate housing unit designated for juveniles

• Facilitated the transition of juvenile offenders from the juvenile housing unit to the adult housing unit once age requirement was met

• Conducted protective custody interviews to develop the appropriate recommendations after analyzing significant factors

• Maintained protective custody and administrative segregation records

• Authorized the release of inmates into the community, SCDC, TDOC, or other agencies, by examining legal documents from the court

• Prepared a daily report of all inmates released to SCDC and TDOC. Registered and updated convicted sex offenders in the TN Sex Offender Registry

• Provided presentations to convey information about the processing department for in-service training at the Shelby County Training Academy

Clerical Specialist B (2001-2005)

• Compiled paperwork for the classification of inmates

• Gathered arrest and booking documentation, fingerprints, and mugshots

• Entered information into various criminal justice databases

• Prepared and filed inmate records

2000-2001 Gillespie and Son Funeral Home Olive Branch, MS

Secretary

• Answered a multi-line phone system

• Assisted families with insurance policies and payments

• Corresponded with the Commercial Appeal to ensure timely and correct death notices

• Managed officer operations

• Maintained personnel files

• Served as a liaison between outside vendors, suppliers and consultants

1997-1999 Burlington Coat Factory Memphis, TN

Sales Associate

• Assisted customers with customer service issues

• Opened and closed cash registers, (performed tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits)

• Maintained knowledge of current sales and promotions

References available upon request

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