Customer Service Office
Resume:
Sara Khosrowpanah
*** ********** *** *.*. Calgary, AB T3P 1B4
****************@*****.***
HIGHLIGHTS
Over 7 years of experience performing office administration duties in progressively more senior roles in banking and legal industry
Provided customer service by responding with financial and legal related advice to approximately 50 client inquiries daily
Proficient use of Microsoft Office applications to create official letters, certificates and legal and financial reports
Used excellent communication and collaboration skills with managers and colleagues to gather information for reports sent to government organization
Accurately prepared detailed reports, memos and correspondence for other departments and organizations
PROFESSSIONAL EXPERIENCE
General Office Clerk July 2016 – December 2016
Jensen Shawa Solomon Duguid Hawkes LLP (JSS Barristers) - Calgary, AB
Responded to client and lawyer requests, prioritized court and client documents for more than 30 lawyers
Accurately maintained limitation court dates, opened new client files and closed resolved cases for law firm on PC Law
Accurately entered and verified client information and documents in firm database and Worldox document management system
Entered bank deposit and postage costs to client files, received client payments, and prepared and made bank deposits
Regularly booked, prepared and organized set up, and took down firm’s 8 board rooms for in-house and client meetings, including catering and audiovisual
Monitored and ordered office supplies weekly, using multiple vendors
Completed special projects such as media binder for clients, preparing, copying and binding court pleadings, and re-organizing binder storage
Distributed internal mail four times daily to more than 60 employees, and delivered external mail to Canada Post
Office Administrator
Imaging Dynamics Co., Calgary, AB April 2014 – May 2015
Respond to inquiries related to customers and suppliers
Data validation in new Sage 50 ERP system
Generated general reports and presented weekly to management; created purchase orders to suppliers and managed whole process; document archiving and distribution
Office administration and daily clerical jobs
Managed appointments and meetings
Reformatted and recreated technical manuals
Cashier – Customer Service 2015 - September 2016
Sobeys Company, Calgary, AB
Complete cash, debit or credit transactions accurately; give refunds and redeem coupons as needed
Resolve customer complaints by providing relevant information and ensuring that customer needs are met
Assist customers with applications for company loyalty program
Customer Service and Legal Advisor 2009 - 2013
Toseh-eh Financial and Credit institute, Iran
Provided advice to approximately 50 clients daily via personal contact
Reviewed and analyzed contracts between different departments in bank or other companies to ensure that all clauses were legal
Tracked legal cases and created weekly reports for management; created legal department monthly performance reports for Division Head
Organized office operations and procedures by maintaining internally customized record management and electronic filing systems of bank
Quickly learned new software related to internal legal case management system based on MS SQL Server database and trained staff members to use it
Office Administrator/Contract Controller 2006-2008
Bu Hamad Construction Company, UAE
Documented all construction activities by keeping accurate files of proposals, estimates, contracts, invoices and progress reports of projects
Communicated with buyers and contractors by phone, email and in person regarding payments and contract terms
Prepared detailed weekly administrative activity reports for management board, using MS Excel and MS Word
EDUCATION
Office Administration Certification Calgary CIWA 2016
Advanced English language courses SAIT 2015
VOLUNTEER ACTIVITIES
Counsellor Assistant
Calgary Immigration Women’s Association and Calgary Legal Guidance 2015-Present
Verify client intake information and assist clients with completing legal forms
Interpret for Farsi speaking clients in meetings with lawyers
Assist counsellor with preparation and organization of client legal documents
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