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Customer Service Office

Calgary, Alberta, Canada
January 31, 2017

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Sara Khosrowpanah

*** ********** *** *.*. Calgary, AB T3P 1B4



Over 7 years of experience performing office administration duties in progressively more senior roles in banking and legal industry

Provided customer service by responding with financial and legal related advice to approximately 50 client inquiries daily

Proficient use of Microsoft Office applications to create official letters, certificates and legal and financial reports

Used excellent communication and collaboration skills with managers and colleagues to gather information for reports sent to government organization

Accurately prepared detailed reports, memos and correspondence for other departments and organizations


General Office Clerk July 2016 – December 2016

Jensen Shawa Solomon Duguid Hawkes LLP (JSS Barristers) - Calgary, AB

Responded to client and lawyer requests, prioritized court and client documents for more than 30 lawyers

Accurately maintained limitation court dates, opened new client files and closed resolved cases for law firm on PC Law

Accurately entered and verified client information and documents in firm database and Worldox document management system

Entered bank deposit and postage costs to client files, received client payments, and prepared and made bank deposits

Regularly booked, prepared and organized set up, and took down firm’s 8 board rooms for in-house and client meetings, including catering and audiovisual

Monitored and ordered office supplies weekly, using multiple vendors

Completed special projects such as media binder for clients, preparing, copying and binding court pleadings, and re-organizing binder storage

Distributed internal mail four times daily to more than 60 employees, and delivered external mail to Canada Post

Office Administrator

Imaging Dynamics Co., Calgary, AB April 2014 – May 2015

Respond to inquiries related to customers and suppliers

Data validation in new Sage 50 ERP system

Generated general reports and presented weekly to management; created purchase orders to suppliers and managed whole process; document archiving and distribution

Office administration and daily clerical jobs

Managed appointments and meetings

Reformatted and recreated technical manuals

Cashier – Customer Service 2015 - September 2016

Sobeys Company, Calgary, AB

Complete cash, debit or credit transactions accurately; give refunds and redeem coupons as needed

Resolve customer complaints by providing relevant information and ensuring that customer needs are met

Assist customers with applications for company loyalty program

Customer Service and Legal Advisor 2009 - 2013

Toseh-eh Financial and Credit institute, Iran

Provided advice to approximately 50 clients daily via personal contact

Reviewed and analyzed contracts between different departments in bank or other companies to ensure that all clauses were legal

Tracked legal cases and created weekly reports for management; created legal department monthly performance reports for Division Head

Organized office operations and procedures by maintaining internally customized record management and electronic filing systems of bank

Quickly learned new software related to internal legal case management system based on MS SQL Server database and trained staff members to use it

Office Administrator/Contract Controller 2006-2008

Bu Hamad Construction Company, UAE

Documented all construction activities by keeping accurate files of proposals, estimates, contracts, invoices and progress reports of projects

Communicated with buyers and contractors by phone, email and in person regarding payments and contract terms

Prepared detailed weekly administrative activity reports for management board, using MS Excel and MS Word


Office Administration Certification Calgary CIWA 2016

Advanced English language courses SAIT 2015


Counsellor Assistant

Calgary Immigration Women’s Association and Calgary Legal Guidance 2015-Present

Verify client intake information and assist clients with completing legal forms

Interpret for Farsi speaking clients in meetings with lawyers

Assist counsellor with preparation and organization of client legal documents

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