Manager Support
Resume:
Peachy Ayers
Nashville, TN 37217
***********@*****.***
SUMMARY OF QUALIFICATIONS:
• Implemented, trained and supported multiple software systems in over 200 Dialysis Clinics, Hospitals and Physician Practices
• Experienced in health care systems Acumen, QMS, Reynolds & Reynolds, Westland, Emerald/Pearl Financials and Emerald/Pearl Electronic Medical Records
• Well-versed in HIPAA compliance using Healthstream as the administrator to insure all staff were compliant
• Well versed in MS Word, Excel and other Microsoft products
• Excellent written and verbal skills, inter-personal skills in relation to training and supporting personnel in meeting their goals and objectives
PROFESSIONAL EXPERIENCE:
6/13-1/16-- Sanderling Healthcare (Renal Services) Nashville, TN
Operations Support Services Team Lead
• Implemented Telemedicine using Littmann Software and IPad Facetime in order for Physicians to be able to do consults in Hospital ED where there wasn’t a Nephrologist on staff
• Trained all Clinical and Non Clinical staff on EHR System Pearl
• Admin over Healthstream, Spectra Lab/Korus
• Support for all Clinic’s with Medical Records Sending and Receiving
• IT and Software support
12/11-6/13 – Health IT Services Group/ Acumen / Fresenius Brentwood, TN
Implementation Project Manager
• Implementation for Acumen EHR system for 16 Nephrology Practices with up to 18 physicians per Practice
• Managing Project as the initial contact person and support from beginning to completion
• Working with the Physicians daily to meet meaningful use per CMS, all 16 of my Practices and physicians met meaningful use
• Setting up interfaces with Labs, and Practice Management systems
• Testing, Training, Weekly calls, creating plan of care forms specific to each physician / practice preference, including mapping Spectra Labs to the forms
3/07-3/11 Diversified Specialty Inc. Nashville, TN
Pearl Trainer Implementation Specialist
• Pearl Electronic Medical Record & Financial Mgmt Software
• Trained and Implemented the Pearl Software for 115 Dialysis Clinics, including one Breast Cancer Specialty Hospital
• Work closely with the Development Team of DB Administrators and C++ Programming in new product development i.e. NSF format to ANSI format, HCFA to UB92 changes and updates to insure clean claims and correct reimbursement
Training on the AR/Electronic Medical Records Systems in a classroom setting in addition to traveling to the client site for one on one or group training. Completing the configuration & set up for financials. Continuing with on-site support and phone support after go live. Eight client Implementations and go-lives in a one-year time frame
• Performed product demonstrations of the software at trade shows, to potential clients and clinics
9/05- 3/07 Renal Advantage Inc. Brentwood, TN
Business Office Manager
• Managed insurance verification for 77 Dialysis Clinics nation wide
• Managed Cash and Credit posting
• Managed American Kidney Foundation patient’s premiums
• Charge Master / Accounts Receivable
• Supervised Financial Coordinator Field representatives
5/05- 9/05 Rezult Technology at client HCA Physician’s Services Brentwood, TN
Software EMR / Billing Implementation Specialist (contract)
• Training on the AR/Medical Records Systems in a classroom setting in addition to traveling to the client site for one on one or group training. Completing the configuration & set up for Financials. Continuing with on-site support and phone support after go live
• Live Web training for office staff, Physician’s Assistants and Physicians
5/97- 5/05 IMRAC/BCA Nashville, TN
Billing Manager, Trainer, Customer Support Specialist
• Emerald/Pearl Electronic Medical Record & Financial Mgmt Software
• Customer support for UNIX, Windows NT Accounts Receivables Systems for over 200 Clients
• Work closely with the development team of DB Administrators and C++ Programming in new product development using my end user experience then testing, documenting and training
EDUCATION:
• Collinwood High School, Collinwood, TN. High School Diploma, 1981
• Interactive Learning Center Computer Concepts
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