Engineer Technical Support

Location:

Posted:

January 31, 2017

Sean Cooke

North Aurora, IL ****2

********@*****.***

SUMMARY

More than 3 years of professional programing experience

Over 6 years of customer technical support

Designed, developed, tested and maintained code base on multiple projects for multiple programming teams

Strong knowledge of multiple programming languages with experience working on different frameworks

Motivated worker that consistently resolves ongoing issues or defects, often called upon to make revisions in code when necessary

COMPUTER SKILLS

Languages

Proficient in: C#, .Net, C++ & C

Familiar with: Phyton, iOS, BizAutomation

Software

Visual Studio (2008, 2010), Word, Excel, Outlook, Team Foundation Server, Source Safe

Platforms: Windows (XP, 7), Windows Server (2003, 2010), Mac OSx

EXPERIENCE

Technical Sales Support Engineer

2011-Present

American International Radio, Inc.

Managed Client Quote Requests and Technical Sales Inquiries from a network of over 200 dealers and end users across the EMEA Region

Managed customer issues by offering technical, installation, and programming services remotely using Skype, phone, and email

Engineered and implemented full turnkey radio systems with multiple technologies of radio equipment of over one millions dollars or more

Completed over 30 quotes a month with 75% ending with an order, within in 60 days from issuance

Documented and built technical documents for support on wireless microphone accessories with mobile radios

Established a radio over IP network with overseas office for testing radio recording server

Jr. Software Engineer

2008-2011

Eagle Seven, LLC

Developed and tested new/existing financial gateways using C++, connecting financial institutions to our proprietary trading software

Preformed maintenance on code base upon trading issues

Managed small group for trading options during project lifespan

Developed parsers for historical data and stored data to various servers for use in developing trading models, using C#

Built trading tools for options and futures trading from models given by Financial Engineers

EDUCATION

Westwood College

2005-2008

Woodridge, IL

Bachelor of Applied Science in Game Software Development, Alpha Beta Kappa