Human Resources Employee Relations

Yossra Eldidi MBA

**********@*****.***

Cell 647-***-****

North York, Ontario

Over four year’s comprehensive human resources experience including staff recruitment and placement, training analysis and design, employee relations management and policy and procedure implementation. Strong interpersonal and communication skills with the ability to discharge multiple responsibilities efficiently results in the achievement of company-wide human resource goals.

Excellent track record in designing and implementing plans for staff recruitment and development, cultural diversity and conflict management. A committed professional with a strong record of achievement in a wide range of HR areas including benefits and compensation, policies and procedures, recruitment and development, performance management, employee relations, outplacement, legal compliance and dispute resolution. Excellent strategic planning skills utilized in the successful introduction of an innovative corporate human resources policy. A highly motivated HR expert dedicated to maximizing productivity for the company.

Education

- Master of Business Administration (MBA) Accredited by International Credential Assessment Service of Canada (ICAS)

ESLSCA Business School (2006 – 2008)

Thesis (Human Resources Employer branding)

-Bachelor Degree, Business administration Accredited by International Credential Assessment Service of Canada (ICAS)

Modern Academy (1998 – 2002)

Major [Business Management]

SKILLS

HR Department Startup

Employment Law

Mediation & Advocacy

HR Policies & Procedures

Staff Recruitment & Retention

Employee Relations

Alternative Dispute Resolution (ADR)

Benefits Administration

Orientation & On-Boarding

HRIS Technologies

Training & Development

Performance Management

Professional Experience

Maadi Conference Center (MCC)

January 2010 – December 2014(4 years)

Soft skills training coordinator

Map out training plans, design and develop training programs (outsourced or in-house).

Choose appropriate training methods per case (simulations, mentoring, on the job training, professional development classes).

Conduct organization wide needs assessment and identify skills or knowledge gaps that need to be addressed.

Use accepted education principles and track new training methods and techniques.

Design and prepare educational aids and materials.

- THOMAS COOK LTD July 2008 – December 2012 (4 years 6 months)

Senior HR administrator

Responsible for producing job offer letters, verifying and completing change forms, and internal transfer paperwork and confirmation of employment letters. Makes requisition for work space, computer and other equipment for the new employee's start day as required.

personnel files and employee records; as well as filing and retrieving documents as necessary; place stationary orders

Responsible for coordinating background checks using systems and outside agencies; gathering new hire paperwork; update job applicant tracking system.

Coordinate and lead employee orientation on a monthly basis, create schedule for cross departmental participation

First point of contact for employees entering HR department.

Conduct exit interviews and coordinate employee transition activities.

Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.

Assist in administration of various benefit programs such as EAP, Group Home & Auto Insurance and corporate perks programs.

Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind branch’s employee-retention rate of 89% within an industry where high turnover is the norm.

Negotiated approximately 50 salary offers and dozens of sign-on bonuses/relocation packages annually at both the exempt and nonexempt level.

Brought workers’ compensation program into full compliance. Instituted preferred providers list and trained managers and associates on procedures to follow in case of injury.

Reduced benefits costs by 15% annually through meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible.

THOMAS COOK LTD July 2006 – July 2008 (2 years 1 month)

HR administrator

Provided wide range of administrative support to the HR department.

Processed new hire, employee changes and terminations paperwork.

Updated and maintained organizational charts.

Coordinated staff recruitment and interviews.

Conducted background checks on job candidates.

Corresponded with candidates.

Planned and conducted staff orientation.

Scheduled staff training.

Assisted with administration of employee benefits plan.

Updated and maintained employee manuals and managed HR database.

Contact this candidate