Customer Service Representative
Resume:
.
Kelly M Bannon
Bldg *** Apt 2
Glenville, New York 12302
******.*@*****.***
An accomplished, people oriented professional with broad ranging qualifications in early childhood education, management, customer service and health insurance; an efficient and forward thinking producer with a proven track record of accountability and timely results; manages shifting priorities and is a resourceful solution-focused problem solver; self motivated and organized, exceeds expectations on a consistent basis.
EXPERIENCE
Maximus, Albany, NY 2016
Customer Service Speicalist – healthcare marketplace for NYS (affordable care act, otherwise known as Obamacare); inbound call center assisting consumers to find the best fit as to what type of healthcare coverage they may be eligible for
First Niagara Bank, Albany, NY 2012 – 2014
Customer Service Representative – processed approximately 100 inbound calls/day with regard to personal, commercial, online and mobile banking; balances, transfers, refunds, direct deposits, statements, automatic funds transfers, transaction disputes; computer systems used, Interact, COD/CRM, intracheck, ivault, synergy, intranet, internet, outlook, direct
CSC, Rensselear, NY 2011 - 2012
Customer Service Representative – processing 30 - 50 Part D Prescription Plan applications per day; outbound phone calls to members; data entry; use of Marx, Pega, Citrix, email, etes, Filenet for daily use in processing applications
MorphoTrak, Albany, NY 2010 – 2011
Customer Service Representative – processing 50 – 100 inbound calls from New Jersey State residents regarding setting up appointments for fingerprinting prior to starting a new job.
MVP Healthcare, Schenectady, NY 2010
Member Services Representative – processed approximately 75 inbound calls/day with regard to personal, group, and government insurance programs. The following applications were used on a daily basis: Avaya telephones, Facets, Macess, MaxMC, Telemagic, the internet, the intranet, Outlook and Windows XP.
Caremark, Inc. – Albany, NY 2006 – 2007
Customer Service Representative – served as prescription benefits manager for NYS employees by processing approximately 75 inbound calls/day with regard to placing orders, refills, claims status, order status and customer complaints
Blue Cross/Blue Shield– Albany, NY 2003 – 2005
Customer Service Representative
EDUCATION
STATE UNIVERSITY OF PLATTSBURGH, NY
BS – EARLY CHILDHOOD AND ELEMENTARY EDUCATION – 1983
REFERENCES
Andrea Leighton Schenectady JCC 518-***-****
Aaron Thompson FNFG 800-***-****
Daniel Goldstein CapCom 413-***-****
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