Case management, Mental Health, Advocacy, Facilitating

Marsha Gates

**** ********* ******* ***** ***. **7 Charlotte, NC 28262 614-***-**** **********@*****.***

Objective

I am seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself.

Education

MA MAY 2016 ANTIOCH UNIVERSITY MIDWEST

Major: Social Science

Minor: Health Communications

BA MAY 2004 MIAMI UNIVERSITY OF OHIO

Major: Sociology

Minor: Family and Community Services

Skills & Abilities

MANAGEMENT

Analyze, evaluate and resolve HR issues escalated issues.

Support HR transaction processing to ensure timely and accurate completion.

Perform mass updates and downloads of PeopleSoft and other HR systems based upon analysis.

Run, review and perform maintenance of training inventories, internal and external training requests and reports.

Creation of training course feedback mechanisms and feedback review forums, and input to workforce messages.

Provide Finance with Financial Addendums.

Developed and administered classification and compensation program including job descriptions, job evaluation procedures, market salary surveys and pay tables.

Researched and recommended appropriate actions on personnel issues such as reclassification, promotions and salary increases.

Developed recruiting strategies to meet staffing needs; selected candidates and recommended hiring decisions; utilized broad range of recruitment sources to meet staffing and EEO/Affirmative Action requirements.

Successfully worked with management to transform a start up new positions in the agency within a 6-month time frame on both standards and incentives by 10% in to recruit new employees.

COMMUNICATION

Prepares complex reports, presents numerical data effectively, formulates and runs queries for managers and team members while paying close attention to detail.

Processed HR transactions on the HRMS System.

Creates relationships across lines of business to support implementation of projects for overall needs of a business.

Skilled trainer on compliance, regulatory issues, and all technical training, by ensuring all policies and procedures are being followed.

Successfully created, implemented and leads committee structures and department newsletter within two sites to help boost overall team morale.

Successfully provides performance feedback to team members and management.

Successfully created brochures and flyers to help promote and advertise special events held by the agency.

Skilled trainer for new hires on the standards and policies of the agency.

Creates job aids and lesson plans that assists team members with there job duties and performance.

Interviewed applicants; informed applicants of job duties and responsibilities, compensation and benefits, work schedules and working conditions, company and union policies, promotional opportunities, and other related information.

Participated in the annual employee bonus program, and worked on salary surveys.

Developed ongoing effective relationships that resulted in increased applicant flow, by on site visitation with possible sources.

Ensured that all key information is collected from new hire and in timely manner and entering new hire information into HRIS systems.

Notified management of accidents and follow procedure regarding reporting and drug screening.

Established successful partnerships with other Department of Social ServicesEstablished successful partnerships with other Department of Social Services as of United Way

TECHNICAL

Social Networks, Adobe PageMaker, People Soft, Lotus Notes 1-2-3, Microsoft Office Components, AS400, Gateway, Windows XP, Windows Vista, MS DOS, Macromedia Flash, Macromedia Fireworks, Adobe Photoshop, Adobe Illustrator, Dreamweaver, PeopleSoft 8.0/HRIS, ChildPlus

Experience

FAMILY SERVICE SPECIALIST LANCASTER COUNTY EARLY HEAD START PARTNERSHIP PROGRAM SEPT. 2016 TO PRESENT

Recruit and enroll eligible children for LCFS EHS-CCP services and to provide on-going family engagement efforts (parents of 40 children) based on needs assessment to strengthen and support early education outcomes for children.

FAMILY SERVICE WORKER HAMILTON COUNTY JOB AND FAMILY SERVICES JUNE 2012 TO SEPT. 2016

Provided services to children found to be abused, neglected or dependent. Collaborated with parents and community partners in the provision of services designed to reduce the risk of harm to children served.

ASSOCIATE TEACHER HIGHLAND CREEK ELEMENTARY SCHOOL OCT. 2010-FEB. 2012

Develop and deliver lesson plans for 2nd and 3rd grade students providing leadership to students while engaging them in active learning. .Demonstrate genuine interest and concern for each child’s needs in order to effectively meet individual and group learning objectives.

SOCIAL WORKER INVESTIGATIONS ASSESSMENTS & TREATMENT CLEVELAND COUNTY DEPARTMENT OF SOCIAL SERVICES JUNE 2009 TO APRIL 2010

Provided services to children found to be abused, neglected or dependent. Collaborated with parents and community partners in the provision of services designed to reduce the risk of harm to children served.

QUALIFIED MENTAL HEALTH PROFESSIONAL JACKSON FAMILY HOMES OCT. 2008 TO JUNE 2009

Effectively managed caseload and activities to arrange, link, monitor or integrate multiple services and referrals based on consumer needs.

CHILD PROTECTION SPECIALIST OHIO YOUTH ADVOCATE PROGRAM AUG. 2007 TO AUG. 2008

Provided services to children found to be abused, neglected or dependent. Collaborated with parents and community partners in the provision of services designed to reduce the risk of harm to children served.

FAMILY LIFE SPECIALIST ST. STEPHEN’S COMMUNITY HOUSE NOV. 2005 TO AUG. 2007

Established successful partnerships with Department of Social Services, United Way of Columbus

Ohio, Police Department, Columbus Public Schools, and other social service agencies to develop and direct strategic initiatives aimed at achieving program specific goals.

Facilitated family life education program and exceeded company objectives for the reduction of teen pregnancy.

Coordinated and maintained assigned caseload developing cooperative plans of action to assist clients in achieving and maintaining self-sufficiency. .Spearheaded cross- initiative and collaborated with schools to achieve annual high school graduation rates Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.

FAMILY SUPPORT ADVOCATE CHILD DEVELOPMENT COUNCIL OF FRANKLIN COUNTY AUG. 2004 TO MAY 2005

Recruited, screened and interviewed families to determine eligibility and specific needs for students to be enrolled in head start program.

Provided community referrals for social service, health, mental health, and identified family needs.

Conducted home visits and assessed parent child interaction. Effectively maintained a caseload of 50-75 families enrolled in program

Contact this candidate