Engineer Service
Resume:
Tom Hemmingsen
********@*****.***
CAREER SUMMARY
With an extensive and solid back ground in a multitude of areas in an open source environment, that includes Operations, Help Desk, Hardware/Software Support, ETL technician (extraction transform load), Data Analyst, Systems Administration, Production Support and Project management. I feel would make me a qualified candidate to step into the role you have described and immediately begin to contribute and be a valued member of your team as outlined below in my resume.
OBJECTIVE: Secure a position in a heterogeneous environment. Build upon current knowledge in the area of System Engineering, Security/ Systems Administration.
EXPERIENCE:
SARCOM (Consultant at GE Aviation) 07/12 – 09/16
Data Migration Engineer (Cincinnati, Oh)
Interpret and evaluate process and procedures to accomplish tasks.
Modify migration scripts when needed.
Consult with and advise of issues that arise with lead.
Run processing scripts and follow procedures to migrate HP-UX and Linux servers to new NAS environment.
Analyze and correct processing errors on user data accounts files that did not fall within scope.
Manual copies using cpio when files fall out of processing scripts scope.
ZYQUEST (Consultant at SARA LEE Corp) 08/07 – 06/12
Unix Security Administrator AIX (Cincinnati,Oh)
Linux Red Hat Power Password console.
Document system configurations and baseline policies and adhering to change control procedures.
Troubleshoot systems for multiple locations.
Monitor and ensure corp. SOX compliance as it relates to established baseline in a SAP environment.
Administer, implement and troubleshoot AIX systems to support application teams and business users.
Responsible for ensuring that the end user, administration and application security policies and standards developed by the Security Architect are implemented and operating effectively as outlined by corporate baseline policy.
Perform quarterly and yearly system audits on all level 1 platforms and acting as corporate liaison between external auditing corp. PWC.
Middleware SME in regards to Symark Power Broker security application and products.
System provisioning
Designing system auditable configuration files.
Troubleshooting SSH & PAM configurations and upgrades.
Development of security configuration policy conf files using Symark Power Broker Software
Software installs utilizing RPM & the AIX installp/bff format
Installation and evaluation of BMC patrol monitoring software.
Partitioning and assigning lpars in vio environment
BROOKSOURCE (Consultant at STATEFARM INSURANCE Corp) 9/05 – 3/06
HP Openview Application Analyst – Automation Support (Bloomington,IL)
Identify and troubleshoot 2nd tier HP-ITO/OVO client software problems and installation
Responds to Service calls, work orders and incidents via HP OpenView in 21K+ node environment.
Communicating with customers, issues and resolutions.
Provide incident management and escalation through problem resolution.
Complete Tasks/Tickets in compliance with the SLA / SLO for each client.
Identify and troubleshoot DNS, DHCP, WINS, Active directory and/or IP configuration issues.
Installs equipment specified templates for monitoring purposes.
SIEMENS SBS CORP – Supporting Washington Mutual 10/04 – 9/05
Unix-NT Engineer II – Remote Network Service’s. (Cincinnati,Oh)
Monitoring multi platform servers via network console in a 24/7/365 NOC environment.
Provide incident management and escalation through problem resolution.
Respond to tickets generated from monitoring tools and customer requests on 15,000+ nodes.
Complete Tasks/Tickets in compliance with the SLA for each client
1st. tier monitoring of backup failures and completions using Veritas Netbackup application.
Administering patching and service delivery requests on Solaris 8&9, AIX 5.3, and HP-UX 11x platforms.
Documenting and developing processes and procedures to be followed.
Communicating with customers, issues and resolutions.
Adhering to customer security and standards.
Adhering to enterprise operations practices based on ITIL®, SAS70 & Six Sigma methodologies.
MANPOWER (Consultant at HEWLETT PACKARD CORP) 6/2004-9/04
Unix-NT Backup Specialist – Reactive Unix Group (Houston,Tx)
Command/NOC Response center Environment
Respond to ITO open-view events of 300+ node, 24/7 manage server environment.
Correct 1st.NT and 2nd & 3rd tier Unix server issues and respond to customer requests.
Maintain backup schedules in Omni back and respond to ITO alerts of failures.
Perform restores of files and Data Bases in a SAN environment utilizing Omni Back.
Working within a team environment, expand and share new skills and techniques
Troubleshoot backup problems and perform file/system restores.
REYNOLDS & REYNOLDS CO 01/01 – 11/ 03
Systems Administrator – Unix, ASP Group (Dayton,Oh)
Platforms administered, SGI, HP-UX, PC based Red Hat Linux OS, Sun Microsystems.
Installation and planning of application and OS upgrades.
Install standard computer hardware, operating systems, and layered products adhering to standard configuration and security rules for small server farm.
Define standards, processes, procedures and solutions to streamline departmental workflow.
Effectively manage servers’ job scheduler.
Respond to alerts generated by BMC client network monitoring console.
Performed bench-marking routines & participation in capacity planning and management.
Participates in evaluation implementation of tools and components.
Provide stewardship of licensing and contracts for all non-desk top, non-application software and hardware.
Develop and implement disaster recovery plans.
Monitored system performance, diagnoses system issues.
Provide second and 3rd.tier application and hardware support.
Determine and resolve connectivity issues and network bottlenecks utilizing TCP/IP
Analyze and effectively research key issues that arise to determine course of action.
Perform daily, weekly, monthly, and quarterly updates and tasks for assigned client systems.
Complete Tasks/Tickets in compliance with the SLA for each client
Ability to read, modify and interpret scripts and log files.
Prepare & maintain the department tasks and problem resolution documentation.
Scheduling of job using auto-sys and cron.
REYNOLDS & REYNOLDS CO. (e-CRM Group) 8/96 – 01/01
ETL Specialist-Lead,Programmer/Analyst Data Extraction WHSEing Team
Responsible for the server management and collection of sales and service data for over 900 automotive dealerships, domestic and Canadian and other multi facet platforms.
Developed and implemented new processes and operational scripts using Procomms
Aspect scripting.
Streamlined operational procedures and recommended cost effective means of data collection.
Sound proficiency in Personal Computers.
Correct processing errors through UNIX and HP9000-UX Informix 4GL relational database.
Act as liaison, Tier 2 Support/Help desk, working with customers and sales reps through the setup, collection, and processing phase of the account cycle.
Program I-Descriptors in the Voc dictionary for data extraction through the use of TCL English statements and report generator applications on ERA2™ and ADP based systems.
Responsible for training dept associates on system patching and new product releases.
Prepare & maintain the department tasks and problem resolution documentation.
ENVIRONMENTS: LAN/WAN – RAS, OS400, UNIX, RH-Linux, SAN, ASP, MPE, SCO, IOS, I386, Data-Warehousing, NOC, Load Balancing, Firewall & Security, Hosting.
SOFTWARE/TOOLS: Procomm/Plus, Reflections xwin, Aspect, PC Anywhere, BMC Patrol, MS Office, TCP/IP, SEMS Power Help, Track IT, Visio, Robot, Unix VI editor, Omni-back, Open View, Remedy, Hp Service desk, Veritas
LANGUAGES: RPG/CL, HTML, Perl & Korn, JCL, SQL2000,
OPERATING SYSTEMS & PLATFORMS: Sun Solaris, Windows 3.1, Windows 95, Windows 98, Windows 2000 Pro., Windows 2000 Svr., Windows XP Pro., IBM AIX, IBM System 34, IBM System 38, IBM System 400, IBM GS Linux, HP UX 11.0, HP 3000/955 MPE, SGI Irix 6.5.10, RH-Linux
EDUCATION:
SINCLAIR COMMUNITY COLLEGE
AAS – CIS Network Management
MIAMI JACOBS COLLEGE
Completed a structured MCSE W2K Certification track with 3.63 GPA.
Academic skills include server & PC disassembly and re-assembly at component level.
CERTIFICATIONS:
MCSE (Microsoft Certified Systems Engineer), Network + and A+
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