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Application / Business / QA Analyst

Greensboro, North Carolina, United States
January 30, 2017

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Amr A. Hussein

** ******* *******

Greensboro, NC 27410



Self-motivated, strong interpersonal skills and detail oriented. Diversified background encompasses software QA testing, implementation and training. Able to work independently or as an integral part of a team.


Fidelity National Information Services (FIS)/CMSI May, 2016 – January, 2017

QA Analyst - Implementation Projects

Remote Position

●Incorporated positive, negative, usability, supportability and performance testing into test planning and execution activities

●Required an understanding of functionality of software, as it relates to configuration code

●Regression tested new builds produced by Development, as well as ensuring any issues were resolved before build acceptance

●Created detailed test cases, executed test cases and published results within the ALM tool

●Required use of TOAD for SQL and SQL Database Management for troubleshooting purposes

Fidelity National Information Services (FIS)/CMSI

July, 2013 – May, 2016

Implementation Conversion Analyst II

Remote Position

●Configured, Tested and Troubleshot enterprise scale loan origination system deliveries

●Reviewed and converted business requirements into software application configuration

●Performed quality assurance testing to ensure that the configured product met functional expectations

●Recreation, analysis and resolution of UAT and Tier 2 Support issues

●Configured client documents through the development of mapping specifications

●Required use of TOAD for SQL and SQL Database Management for troubleshooting purposes

Global Health Resources, Inc.

June, 2012 – June, 2013

Operations Manager

Frederick, MD

●Directed operations in the development, production and promotion of the organization’s products

●Oversaw managers’ and coordinators’ activities to assure that goals were being achieved

●Implemented programs to help encourage personnel to meet goals and objectives

●Worked with President to help create the structure and processes necessary to manage activities and assure projected growth

●Supervised, designed and implemented MIS to assure smooth and efficient flow of operations

●Ensured that the responsibilities and accountability of all direct subordinates were defined and understood

Agilysys, Inc.

October, 2010 – March, 2012

Quality Assurance Analyst (Accounting Software)

Frederick, MD

●Evaluated and tested software manually to verify functionality according to User Interface (UI) requirements and established guidelines.

●Functioned as subject matter expert (SME) for accounting client application within the Hospitality Services Group software.

●Role required an understanding of all modules used to input, store and report guests, property owners and members’ accounts, monetary debits and credits, income taxes for property owners and hotels.

●Analyzed results of testing and produce accurate reports within established deadlines.

●Developed and maintained spreadsheets of test data, using Team Foundation Server (TFS), for search retrieval and calculations accuracy along with test plans to provide outlines for future regression testing.

●Included 4th tier support for Application Support Services and fielding technical questions from QA team members, as well as working cooperatively and productively with development team.

Professional Accounting Solutions, Inc.

November, 2009 – October, 2010

Consultant (Accounting Software)

Gaithersburg, MD

●Configuration of client database in preparation of accounting software upgrade.

●Provided remote training in support of new accounting software.

●Assisted software Help Desk with incoming issues from various clients, via email and phone, for accounting software issues.

Agilysys, Inc.

July, 2007 – March, 2009

Applications Support Specialist (Accounting Software)

Frederick, MD

●Provided client hotels with training and database development of accounting software.

●Provided training to support successful launch of Visual One accounting software.

●Provided additional accounting software training to existing hotel sites, as necessary.

●Assisted clients in determining best procedural practices/implementation of changes that were a direct result of accounting software migration.

●Supervised data loading by client hotel employees ensuring that all time frames and constraints of the project are being followed.

●Traveled to client hotel sites up to 75% of time, making own travel arrangements as well as tracking all hours spent on project training/ implementation.


University of Maryland, University College

Completed 90 credits toward a BS in Accounting


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