KATHLEEN M. COSTELLO

Swampscott, MA *****

Cell 781-***-****

acyjvj@r.postjobfree.com

SUMMARY STATEMENT

Provides superior customer service skills to customers and ability to work

independently or in a team environment. Excellent written, verbal and

organizational skills. Proven ability to manage multiple tasks

simultaneously and to meet tight deadlines. Thrives in a fast pace work

environment.

PROFESSIONAL EXPERIENCE

RECEIVABLE MANAGEMENT CORPORATION, Woburn, MA 08/2016 - 01/2017

Collections Specialist - Temp Assignment

. Contacted clients with past due balances to obtain payment, payment

commitment and follow up on payment promises.

. Managed approximately 300 accounts; recorded accurate and detailed

notes, updated account status and client information.

. Ability to take initiative and make decisions with minimal direction.

. Met or exceeded weekly performance goals several times.

. Proficiency with various Internet resources used to locate clients.

KEATING STRATEGIES, Reading MA 12/2015 - 07/2016

Administrative Assistant - Temp Assignment

. Answered phones promptly and used good judgment to prioritize the

distribution of messages in a timely manner.

. Provided general administrative and clerical support including

mailing, scanning, faxing and copying.

. Created and modified various documents using Microsoft Office.

NEW ANGLE GLASS CO, INC., Lynn, MA 03/1996 - 11/2015

Customer Service Representative/Billing Specialist

. Managed high volume phone lines in a professional and courteous

manner.

. Scheduled auto glass repairs/replacement and residential

upgrades/repairs.

. Processed orders and followed up with customers to ensure work was

completed and customer was satisfied.

. Demonstrated strong interpersonal skills and decision making abilities

when dealing with customers and insurance agents.

. Setup new customer accounts in billing system.

. Processed billing and sent out invoices to insurance companies and

customers.

. Investigated and collected client receivable balances, including past

due calls and emails.

. Assisted in month end closing and account receivable aging.

. Prepared daily deposits, processed incoming payments and posted

monthly invoices and statements.

SKILLS

Microsoft Office including Word and Outlook, Elmo Software, and Alpha Four

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