Management Healthcare
Resume:
Charles Ives
acyju6@r.postjobfree.com
To Whom It May Concern,
Please find attached a copy of my current resume and consider it an application for future employment with your company. I am currently assisting a local Medical office in the expansion of a new offices in the Baltimore Marketplace in an employee/consulting capacity.
I have recently been advised that many of the projects that I was hired to develop and execute for ownership may be placed on hold, due to outside concerns out of my control, and my position could be eliminated again.
I am eager to join a stable and growing company that could utilize my experience and background in a long term relationship.
I am recognized as a passionate leader with excellent people skills
by my peers. I consider myself a motivator who knows how to inspire,
develop, and work with my front line and management staff. I am known for my high energy level and strong work ethic combining it with an honest, direct and straight forward approach to business.
My strongest asset is being able to recognize business opportunities
in the marketplace and position my employer to capitalize on them.
I would sincerely appreciate the opportunity to speak with you about
the contributions I could make to your organization. I appreciate
your confidentiality on the information enclosed, and thank you for
your time and consideration.
Note:
Information on my company history has been limited to protect my identity with my current employer. We are actively looking to replace staff members who have recently left.
Experience is correct and a full resume with supporting reference letters will be available upon request. I apologize that I can not be specific at this time, but will explain all upon contact.
Warmest Regards,
Charles Ives
Charles Ives
Baltimore Metro Area
acyju6@r.postjobfree.com
OBJECTIVE
I am looking to join a stable, growth-oriented company, that's a market leader in their respective specialty or niche. I am seeking a company that currently is, or looking to become more market dominant. I seek a position that behind the scenes can develop, enhance and execute the structure need to position your company or practice for dynamic growth and success
SUMMARY OF QUALIFICATIONS
Experienced in directly working with ownership in the operation and improvement of their businesses bottom line
P/L analysis, cash flow expense control, budget and business development
Skilled in staff training, and the development of programs, to improve business profitability
Ability to work successfully with customers and patients in resolving issues including billing and service
Strong history of developing employee handbooks, procedures and protocol guidelines for business operations
Trained in the most current OSHA and HIPPA guidelines and maintaining records per mandated government oversight
Increased profitability 12% leading to a 6 figure increase in Profit Margin over plan my first year with the Practice Group. This was accomplished by developing reports and queries with the IS Teams that tracked patient visits and their next scheduled appointments, while controlling inventories and staff management of hours. I strive to create the -Perfect Patient Journey- fostering strong relationships with patients.
Attended and presented at the National Leadership Institute for AMDPI, having been nominated and accepted into the 4 year pilot program by the Owner and Regional Director.
Responsible as District Manager for the operation and merchandising of 15 Discount Bedding and Home Furnishing Stores (2 years), in three States, generating $20M+ in annual revenue. Mattress Management Company
Confidential Medical Practice
Aug 2016 to Current
Brought onboard to assist in the development of two new speciality groups for the businesses.
The launch of these offices has been delayed indefinitely, and I have been advised my position may be eliminated shortly due to the delay.
Responsibilities include but are not limited to, website development, inventory control and purchasing, staffing, on boarding, credentialing, new office build out, front desk streamlining, marketing including monthly visits to referring providers, advertising, working to position the current and new entities in the marketplace, profit/loss, some Labor Law and daily ownership directed projects
Confidential Medical Practice
Practice Manager/Operations Director
Jan 2016 thru June 2016
Joined company to assist in the opening of a third location in the Baltimore marketplace
Position abolished June 2016, as ownership opted to replace the position remotely
January 2014 to October 2015, SFD, Owings Mills Maryland
Joined dental officein a Practice Manager/Financial Consultant capacity to help in the execution of protocols, policies, budgets, staff development, and overall operation of this 8 operatory, multi-specialty practice with 14 staff associates. I report directly to the owner, and work with the lead accountants, and banks to develop plans and execute financial goals and objectives
Accomplishments during my tenure include,
Profit turnaround from a negative in 2013 to a positive in 2014 by controlling expenses and aggressively pursuing current and past due A/R
Placed into effect a weekly, monthly and quarterly analysis to monitor cash flow
Negotiated with labs and suppliers to reduce expenses for equipment and dental supplies
Upgraded staff both in the clinical and administrative areas to assist patients in receiving a -Perfect Patient Journey-
Held monthly training programs for staff to insure the office is providing the very best in patient care and service
Developed a Patient Referral Program increasing new patient growth from 5% to 9% in the first year of program
Created budgets for 2014 and 2015 that includes dashboards and metrics to keep the practice on pace with receivables, production, and PPH. Goals and objectives are posted and staff is held accountable in achieving their commitment to the Practice
Created and executed -boots on the ground- marketing programs that helped increase new patient base Created a mission statement and tag lines to begin to brand the practice in the Owings Mills area
Developed and executed an employee handbook to assist employees in understanding their benefits, while clearly presenting the expectations we require during their employment
Developed a Patient Survey system to monitor patient experiences while visit the practice in the clinical and administrative areas
Looked for various opportunities to increase growth, developing protocols and procedures to realize those opportunities, and holding clinical staff accountable in the execution of those protocols
9/08-11/13 ADP, Dentistry, 8 offices, Baltimore, Washington, Virginia area
Responsible for the entire operation and profitability, including the day-to-day operations, including but not limited to;
Developed and managed the partnership between the MSO and the PC through the consistent communication of core purpose and beliefs and collaborates with PC leadership to resolve issues in conflict with them. I held monthly Doctor, Clinical and Administrative meetings to help facilitate clarity and constant communication
Developed in conjunction with the Director of Operations, the annual operating plan for my assigned practices in accordance with Company financial guidelines to ensure the alignment of the practices with the company`s strategic objectives. I was held accountable for the entire operation of the Practices right down to the contribution margin or profit
Worked to increase practices revenues through schedule utilization, assisting the Director of Operations with any relevant payor relations. My office(s) participated in many community outreach marketing events for 2011-2012, leading to recognition in the nationally published -Reasons to Smile- newsletter for the company
Provided leadership to inspire and coach employees on accomplishing strategic and operational goals and related tasks. This includes leadership related to recruiting, selecting, training and motivating employees, as well as managing employee performance, executing strategic operations plans and developing and administrating operational budgets.
Regularly reviewed, interpreted, and used financial data including income statements and balance sheets to identify plan shortfalls and opportunities and focusing resources and efforts to these items to ensure plan achievement. Reduced clinical expenses by 6% for 2011, 8% and for 2012
Fostered strong relationships with the doctors and hygienists to ensure a commitment to productivity objectives, reflecting the commitments by developing and revising monthly forecasts and measures actual productivity against plan. Reduced Practice expenses 9% for over a two year period
Managed and reported the practice assets through effective inventory control and AR management to ensure the attainment of inventory turn and effectivity metrics.
Reduced the doubtful account percentage of AGR from 2.0% to .05% by working with the patient billing on a consistent basis, forging relationships with patients
Oversaw the performance management and development of staff to ensure the retention, development and performance of employees and a positive working environment.
Ensured that each Practice`s policies, procedures and processes are in compliance with Dental Practice protocols, state and federal law and regulations and AAAHC accreditation guidelines. Represented offices for the Group Committee for Accreditation (AAAHC)
2002-2008- Consultant/Employee
I have worked hand-in-hand, and assisted smaller, locally recognized clients, to improve business performance, drive company values, and create a competitive advantage in the most practical and financially prudent ways possible.
I have assisted clients in making strategic decisions and implemented business improvements in areas such as customer relationships, supply chain orders, operations, merchandising, development of current human resource potential, and more.
I have assisted companies with as many as 120 employees and with revenue for upwards of 23.0M in sales. In some cases I was -embedded- into the organization as an employee, or have worked as an outside consultant for the client.
Most of these positions were based in the retail stores themselves, and involved daily hands on responsibility as I worked to achieve the client`s objectives
Other areas of responsibility
Ensured each store achieves sales, payroll, service, and profitability objectives
Improved customer service and stress the importance of bottom line results
Worked with Store Management teams to ensure all employees were trained in procedures contained in the Policy & Procedure Manual ( in some cases I developed and authored ) and systems such as merchandising, cashiering, customer service, shrinkage, loss prevention and all other functions related to the operation of the retail unit
Performed timely completion of all record keeping associated with applicants, new hires, payroll, performance appraisals, counseling, disciplinary actions and terminations
Developed action plans to address any issues relating to each unit`s sales, goals, safety, training, and personnel development.
Worked with Store Management teams to develop and maintain labor cost budgets and overall expense control within division guidelines.
Performed store audits developed an action plan for development areas with clear objectives and timelines
2000-2002 Masksklar Menswear, Partner/Executive Vice President/Consultant
1998-2000 Home Furnishings, Director of Operations, Consultant
Community Involvement including Maryland Autism Walk, Howard County Senior Expo, Howard County Fair, Columbia Grass Roots Crisis Center, and various community outreach including health fairs, church groups and local school presentations
EDUCATION -Business/ Computer Science
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