Michelle A. Rivera

P.O. BOX *****

Salinas, California 93912

831-***-****

EDUCATION:

MONTEREY PENINSULA COLLEGE Monterey, California

Major: Associates Degree in Business Management

Due to Complete: December 2017

ALLIED SCHOOLS Laguna Hills, California

Licensed California Real Estate Salesperson/Loan Agent

Completed: December 2004

SALINAS ADULT EDUCATION Salinas, California

Certified Nursing Assistant/Home Health Aide

Completed: December 1997

Home Health Aide

Completed: February 1998

CENTRAL COAST COLLEGE Salinas, California

Certificate in Electronic Office Administration, Medical

Completed: December 1996

WORK EXPERIENCE:

September 2006 COMMUNITY HOSPITAL OF THE MONTERY PENINSULA Monterey, California

To November 2012 Senior Administrative Assistant to the Director of the Emergency Department

Created schedule for 80 employees

Updated policies and procedures

Educated staff on new policies/procedures

Processed confidential files regarding employees and patients

Scheduled meetings, travel arrangements

Implemented all security features for the department

Tracked department budget and inventory

Made purchases as a department credit card holder

Assisted in all general office procedures

Assisted in the Emergency Room as Emergency Medical Technician as needed

Created job requisitions and posted all jobs for all open positions

Created New Hire Program requirement folders and tracked progress of all new hires

Assisted with the interview process and background checks for all new hires

Reviewed daily staffing needs and arranged for additional staff as necessary

September 2003 FIVE STAR MORTGAGE Salinas, California

To September 2009 Office Manager/Real Estate Loan Agent

Supervised all areas of the Mortgage office to maintain an efficient flow of productivity and organization

Perform initial appraisal of potential borrowers by thoroughly examining their applications

Assess the credit standings of applicants through background research

Interview applicants to evaluate their eligibility for loans

Conclude on all applicable financial and non-financial criteria and develop loan repayment plans

Follow up with clients to clarify important points of eligibility and report decisions with sound arguments

Finalize loan contracts and keep clients informed on rules and obligations

Remain current on all regulations regarding lending and other financial services

Create and renew secure and confidential records

Work within established regulations and adhere to law requirements at all times

Working knowledge of banking computer software and MS Office

Handled administrative, clerical, and financial duties as needed

Completed Management obligations for a staff of 15 employees

February 1998 SALINAS VALLEY MEMORIAL HOSPITAL Salinas, CA

To March 2004 Unit Assistant II/EKG Monitor Technician

Scheduled procedures

Telemetry Monitor Technician

Assisted Charge Nurse to maintain an efficient Unit

Prioritized and entered MD orders

Maintained strict confidentiality for patients and staff according to HIPPA

Help patients by responding to intercom requests; obtaining needed services from nurses, licensed practical

nurses, physicians, aides and other hospital personnel

Welcomes visitors by greeting visitors, in person or on the telephone

Answering inquiries, relaying calls to patients, giving directions, referring inquiries to nursing and physician

staff

Establishes patient record by preparing folder; assigning patient number; completing patient identification

information

Documents patient care services by copying nursing and physician notes to patient and department records

Arranges discharges by notifying business office and patient transporter service

Maintains unit operations by following policies and procedures; reporting needed changes. Maintains patient

confidence and protects hospital operations by keeping information confidential.

Maintains unit supplies inventory by checking stock to determine inventory level; anticipating needed supplies;

placing and expediting orders for supplies; verifying receipt of supplies.

Keeps unit equipment operational by following manufacturer's instructions and established procedures; calling

for repairs

Conserves unit resources by using equipment and supplies as needed to accomplish job results.

Secures patient information by completing data base backups

Maintains safe and clean working environment by complying with procedures, rules, and regulations; adhering

to infection-control policies and protocols

Maintains continuity among work teams by documenting and communicating actions, irregularities, and

continuing needs. Contributes to team effort by accomplishing related results as needed.

Responsible for on-going surveillance of patient cardiac monitors. Provides RNs and/or clinicians with

immediate notification of any changes in cardiac rhythms. Delivers telemetry to intermediate units and

performs monitor hook-up/discharge, patient preparation

September 1996 OROSCO AND ASSOCIATES Monterey, California

To April 1997 Senior Administrative Associate

Inventory control

Assisted in all general office procedures

Transcribed and prepared regular daily reports

Prepared Contracts and Leasing Agreements

Answered multi-line phones

Organized and scheduled appointments, meetings and travel arrangements

Maintained contact lists

Michelle A. Rivera PO BOX 10424 SALINAS, CALIFORNIA 93912 831-***-****

Produce and distribute correspondence memos, letters, faxes and forms

Develop and maintain a filing system

August 1993 MARTELLA PRINTING Salinas, California

to January 1996 Clerical Assistant

Answered multi-line phones

Assisted in bookkeeping department

Organized information for incoming print jobs

Assisted Customers with creative influence for potential projects

Scheduled print jobs to maintain an efficient flow of work

Type, file, 10-key, general office duties

Greeted customers in office to determine the purpose of their visit and instruct them accordingly

Michelle A. Rivera PO BOX 10424 SALINAS, CALIFORNIA 93912 831-***-****

CLUBS/ORGANIZATIONS

CALIFORNIA RODEO, SALINAS Salinas, California

Chairperson of Concessions and Vendors

Salinas, California

United States

1998 to Present

Review venue measurements to develop a floor plan or layout for the vendor plan layout of vendor spaces.

Schedule vendors, and concessions suppliers.

Coordinate and monitor event timelines and ensure deadlines are met.

Initiates, coordinates and/or participates in all efforts to publicize event.

Negotiate and secure event space accordingly with each vendor

Coordinate event logistics, including registration and vendor tracking, presentation and materials support and pre/post-event

evaluations.

Monitors performance (supply and service) of vendors

Oversees all vendor management, communication and interaction

Recruit vendors and serve as primary contact for them.

Verify all insurance, seller's permits, and completed contracts for each vendor prior to the event.

Walk the vendor/concessions area with the Fire Inspector and Health Inspector to insure all health and safety guidelines are met

per city and county requirements.

On-Site manage daily venue to insure our vendors and visitors are accommodated in a professional and productive manner

Attend venues locally and out of the county and state to obtain new business with vendors.

Evaluate other venues to apply new and more efficient ways of business to our own venue.

Attend other committee meetings so that we can have a common flow of workings and schedule activities needing other

committees assistance.

WORKING KNOWLEDGE:

1. Principles and practice of public administration.

2. Senior Administrative skills with working knowledge of Executive Management duties as well.

3. Principles and methods of supervision and management, including work planning, analysis, and organization; selection

and evaluation of employees, and training.

4. Capabilities and applications of electronic management information systems.

5. Contract preparation, negotiation and administration.

6. Functions and operations of the department to which assigned, including applicable laws and regulations

7. Knowledge of medical terminology and office procedures. Proficient in Microsoft Office Word, Excel as well as Kronos.

SPECIAL SKILLS:

Ethical, Loyal, Proven Executive Human Resources Leader, Energetic, Enthusiastic & Hardworking, Team Player and

Collaborator, Strategic Thinker, Consensus Builder, Experienced Negotiator, Flexible, Innovative and Resourceful, Willing to

try new approaches, Analytical, Results Oriented, Problem Solver

Michelle A. Rivera PO BOX 10424 SALINAS, CALIFORNIA 93912 831-***-****

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