STEFEN L. JOHNSON

**** ********, ***. *** *********, TENNESSEE 37203

615-***-****

acyjs3@r.postjobfree.com

SENIOR MANAGER - TECHNOLOGY

Strategic Information and Data Assessment Process Improvement Workflow Analysis Risk Management

Business Requirements Gathering Vendor Management Quality Assurance Leadership and Team Building

Product Management Change and Release Management Staff Supervision and Development

QUALIFICATIONS PROFILE

Solution-focused, innovative, and hands-on professional, with proven expertise in business and system analysis as well as project planning and implementation; complemented with advanced skills in Scrum, Agile and Lean project management methodologies.

Expert at developing and executing business transformation and data migration projects to realign plans and streamline operations, while ensuring optimum client satisfaction. Known for strong analytical problem-solving aptitudes in identifying issues and formulating strategic action plans to increase operational efficiency and secure project success. Equipped with excellent communication, interpersonal, and presentation aptitudes necessary in interacting with the stakeholders, user clients, analyst, and developers.

PROFESSIONAL EXPERIENCE

ASURION, NASHVILLE, TN

SENIOR IT MANAGER? SOLUTO Jul 2014?Present

- Define and interpret product roadmap into Epic and user stories in collaboration with the product manager.

- Direct planning process with the team and manage priority work needed to achieve the goals.

- Guarantee quality assurance of products, while overseeing the entire activities related to release trains for timely completion of shipment.

- Strictly enforce the company's core values and operating principles while leading a multidisciplinary team.

- Plan and execute daily standups, daily deep-dive, weekly calibration, and retrospectives for the Journey Team.

- Convey progress updates to senior leaders through social media and formal documentation.

- Ensure successful delivery of projects and products through Agile project management methodology.

- Facilitate one-on-one discussions with team members and complete performance reviews.

- Developed new process to efficiently handle capacity and delivery constraints.

SCRUM MASTER? SOLUTO Feb 2014?Present

- Conduct Scrum meeting on sprint planning, backlog grooming, daily standups, demos, and sprint retrospectives.

- Efficiently administer development tasks in close coordination with business and operation stakeholders.

- Maintain all processes to effectively manage product development and releases.

- Assist the delivery coordinator and change management to closely track all deployment and validation of products.

- Render oversight to both onshore and offshore staff, while sustaining all major service-level agreement (SLA) metrics within target.

- Facilitate discussion during the retrospective to discuss subsequent Sprint improvement.

- Exemplified skills in creating and maintaining JIRA; evaluating data; as well as designing metrics and burn down charts.

- Displayed competency in eliminating impediments for the Development Team.

PRODUCT OWNER AND PROJECT MANAGER ? FRONT OFFICE SUPPORT AND MAINTENANCE Jul 2013?Feb 2014

- Spearhead over 20 projects for BPM toward enhancement of user experience and automation of technologies.

- Build and maintain strong relationship with the Experian vendor to guarantee timely delivery of application support to Asurion.

- Establish standards, tools, and best practices in close coordination with the team.

- Provide complex project and product strategy decisions based on project performance measurements.

- Perform research and evaluate all major bugs and issues on the post-implementation of QAS software by working with Asurion business contacts.

- Assumed ownership of BPM application as well as deployment of all the functional capabilities throughout the entire organization.

- Led the successful completion of more than 10 major projects which enhanced automation within the technology, thus enabling the business users to track major business productivity.

- Efficiently negotiated vendor contacts that minimized costs associated with BPM by 25% in 2015.

- Consistently surpassed expectations in the delivery of user stories through JIR, while maintaining stakeholder?s requirements.

- Built QAS throughout the entire organization and partnered with Experian to promptly address production issues.

- Steered efforts in decreasing maintenance and license costs with QAS by 10% in 2015 for both domestic and international markets.

- Formulated new ideas and processes that boosted productivity and work performance.

- Demonstrated adeptness in managing competing stakeholder?s needs or requests as well as multiple complex projects

SENIOR BUSINESS ANALYST ? FRONT OFFICE SUPPORT AND MAINTENANCE Apr 2012?Oct 2013

- Collaborated with lead business analyst and Operational Risk Management (ORM) Team on business requirements gathering.

- Compiled and maintained all requirements with Agile tools and Acceptance Criteria, while ensuring clear business expectation.

- Coordinated risks, issues, and constraints to stakeholders, while assisting stakeholders to interpret the business case through deep product, integration, and workflow knowledge.

- Effectively defined technical limitations and capabilities to business customer in support of decision-making process.

- Set clear understanding of the expected business functionalities to technical teams toward efficiency of designs.

- Created and executed strategic solutions in line with customer need and experience.

- Served as a mentor to lower-level business analyst team members during meeting to assess requirements as well as train on new ways of gathering and documenting proper business requirements.

FRESENIUS MEDICAL CARE ? NORTH AMERICA, NASHVILLE, TN

SYSTEMS ANALYST II, INFORMATION TECHNOLOGY GROUP Jun 2009?Apr 2012

PROJECT MANAGEMENT AND A/R SUPPORT

- Administered all aspects of operations, projects, upgrades, and support of legacy RCG revenue system (QMS) generating healthcare claims of more than $1B annually for dialysis services.

- Organized master file, contract, along with payer and health plan setup for Siemens eCube Financials.

- Delegated tasks to a team of 10 employees in charge of cleanup, analysis, and setup of all information from our legacy systems into new Siemens product.

- Managed project management resources for new revenue and ancillary systems, including Siemens eCube Financials, physician database, eIndex, and facility database.

- Expertly managed the projects transition from legacy billing system to Siemens eCube Financials, including interfaces with clinical, laboratory, and master patient index systems, as a project track lead.

APPLICATION SYSTEMS ANALYST I, INFORMATION SERVICES Sep 2005?Jun 2009

A/R SUPPORT

- Facilitated the design, testing, training, documentation, and support of application.

- Developed and maintained software package master files, templates, environmental variables, and technical settings toward end-user performance optimization.

- Conducted test plans, including unit, string, and system testing on new software releases, as well as documented other changes with current versions of environments.

- Offered second- and third-level support to ongoing operating of business users on a daily, weekly, and monthly processing cycles.

- Interacted with end users to clearly define new requirements and designed workable approaches to ensure alignment of requirements.

- Presided over training to helpdesk, other analysts, and super users on application enhancements and support implementation process.

- Coordinated with the IT staff in ensuring seamless operations of infrastructure, integration, and end-user interface for an efficient working environment.

- Contributed efforts in planning and designing sessions for conversions and new implementations of supported software packages.

EARLIER CAREER

RENAL CARE GROUP INC., NASHVILLE, TN

AR SUPPORT ANALYST

EDUCATION

BACHELORS OF APPLIED SCIENCE IN BUSINESS ADMINISTRATION, magna cum laude

MIDDLE TENNESSEE STATE UNIVERSITY, MURFREESBORO, TN

CERTIFICATIONS

Lean Certification

Certified Scrum Master

Certified Product Owner

International Institute of Business Analysis (IIBA) Certified

TECHNICAL ACUMEN

Soarian Financials Interactive Voice Response (IVR) iCare iWeb eClaims Quality Management System

Facility Database Physician Database PeopleSoft Expenses BMC Magic Service Desk Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) Microsoft Visio Kronos Microsoft Project Business Process Management (BPM) JIRA BRDs Jazz SQL PowerBuilder Quest Toad Oracle SQL SQL Server

HipChat Slack Confluence Zoom Skype Service Now Workday Lean and Scrum Project Management Story Points TIBCO .NET Access Windows Citrix

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