Human Resources Customer Service
Resume:
NADA ZEIN
DATE OF BIRTH: December *st ****
CELLULAR NUMBER
EMAIL ADDRESS: *****.*.****@*****.***
NATIONALITY: Egyptian
ADDRESS: Group 17 B1, Madinaty, New Cairo
Personal Rsum:
I am a conscientious employee that have successfully managed my studies with
work and other commitments showing myself to be self-motivated, organized,
with an excellent communication skills. I have logical and practical thinking
abilities that lead to a great problem solving skills, Moreover I successfully work
with my co-workers with a great spirit and team oriented attitude.
EDUCATION:
The American University in Cairo (AUC)
Professional Post-Graduate Diploma in Human Resources
Management
Class: 2014
Field of studies: Strategic Management, Recruitment and Selection, Training and
Development, Compensation and Benefits, Employee Relations, Labor Law and Human
Resources Information System HRIS.
Ain-Shams University
Bachelor Degree, English Language and Literature
Class: 2013
TRAININGS AND COURSES
Train The Trainer Certificate TTT at Egyptian Banking Institute 2016
Fundamentals of Human Resources at Alison Certified Learning 2015
Foundation Induction Program at the Egyptian Banking Institute September 2015
Human Resources Management course at Cairo University accredited by
Foreign Affairs 2013
B1 Deutsch Language Course at Goethe
Level 2 in Turkish Language Course at Nile Center 2014
EXPERIENCE
- Learning and Development Coordinator at Egyptian Gulf Bank EGBank
From September 2015 till Present
Responsibilities:
Coordinating and conducting training programs based on TNA.
Administrating the trainees evaluation and feedback.
Organizing and attending several training conferences and workshops to
measure progress and to evaluate effectiveness of training.
Attending feedback sessions with a third party after the Promotions Assessment
Centers to discuss areas of development/ gaps and propose the required
development and action plans.
Liaises with local training institutes and organizations to provide external training
programs.
Identifying training and development needs within an organization through job
analysis, appraisal schemes and regular consultation with business managers.
Monitors Programs reliability and delivery to ensure Market and Business
relevance.
Responsible to submit the annual, monthly and quarter Training Status Reports
based on requests.
Manage the training delivery against the previously set standards and
procedures
- Recruitment and Selection from July till November 2016
Managed effectively and efficiently to hire 142 employees in 3 months starting
from finding, filtering, screening CVs and conducting interviews till the on-
boarding process and implementing the whole recruitment plan.
- HR Generalist at PIS Solutions
From October 2014 till February 2015
Responsibilities:
Creating Job description.
Develop and implement strategic initiatives for recruiting diverse talents
Fill open vacancies effectively and efficiently through leading the
interview plan for each open vacancy.
Post openings on social media, websites and newspaper advertisements
professionally.
Work closely with hiring managers to maximize effectiveness of recruiting
process.
Interview teams to ensure job requirements and expectations.
Administrative duties and record-keeping
Handle internal Training for employees.
- Customer Service Representative at Centro Global Solutions
From June 2012 till July 2014
Responsibilities:
Helping American seniors getting their medical supplies
Handling complains and solving any problem due to shipment delay
Making sure of customers satisfactory with our services and/or products
- From January 2014 to July 2014 Joined Human Resources Division
- Recruitment and Selection Specialist at Centro Global Solutions September
2013 till June 2014
Responsibilities:
Filtering Rsums
Phone Screening with Applicants
Testing and Interviewing Candidates
Filling the gaps and Handling Turnover ratio
LANGUAGES
Arabic Mother Tongue
English Fluent
German Good
Turkish Fair
COMPUTER
Excellent command of MS. Office programs Word, Excel, PowerPoint
and Access
Excellent internet browsing and searching skills
Excellent knowledge of social media websites
REFERENCES ARE FURNISHED UPON REQUEST
Contact this candidate