Customer Service Sales

PETER SCHLAFF

**** ***** ***** *****, **********, KY 40228

Home: 1-502-***-**** • Cell: 1-734-***-****

************@*****.***

PROFESSIONAL SUMMARY

Eighteen years of retail experience, sixteen of which have been as a retail manager. Strengths are in customer service, business acumen, talent development, and strategic planning.

CORE QUALIFICATIONS

-Retail inventory management -Outstanding communication skills

-Associate training -Team-oriented

-Store operations -Sales Professional

-Store opening and closing procedures -Exceptional Leader

-Conflict resolution skills -Reliable

-Customer service -Recruiting and Interviewing

EXPERIENCE

LOWES, Assistant Store Manager 10/2014 to 01/2017

Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Design and implemented customer satisfaction metrics. Reorganized the sales floor to meet company demands. Determined staff promotions and demotions, and terminated employees when necessary. Stocked and restocked inventory when shipments were received. Trained all new managers on store procedures and policies. Directed and supervised employees engaged in sales, inventory taking and reconciling cash receipts. Wrote order supply requests to replenish merchandise. Analyzed marketing information and translated it into strategic plans. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Completed weekly schedules according to payroll policies. Worked closely with the district manager to formulate and build the store brand. Addressed and corrected sales staff communication issues in a tactful and effective manner. Contributed to merchandising ideas at team sales meetings.

HOME DEPOT, Assistant Store Manager 08/2003 to 08/2014

Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Design and implemented customer satisfaction metrics. Reorganized the sales floor to meet company demands. Determined staff promotions and demotions, and terminated employees when necessary. Stocked and restocked inventory when shipments were received. Trained all new managers on store procedures and policies. Directed and supervised employees engaged in sales, inventory taking and reconciling cash receipts. Wrote order supply requests to replenish merchandise. Analyzed marketing information and translated it into strategic plans. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Completed weekly schedules according to payroll policies. Worked closely with the district manager to formulate and build the store brand. Addressed and corrected sales staff communication issues in a tactful and effective manner. Contributed to merchandising ideas at team sales meetings.

HOME DEPOT, Department Supervisor 10/2002 to 08/2003

Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Wrote order supply requests to replenish merchandise. Analyzed marketing information and translated it into strategic plans. Completed weekly schedules according to payroll policies. Maintained daily record of all transactions. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner. Contributed to merchandising ideas at team sale meetings.

HOME DEPOT, Special Services Supervisor 07/2001 to 10/2002

Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Wrote order supply requests to replenish merchandise. Analyzed marketing information and translated it into strategic plans. Completed weekly schedules according to payroll policies. Maintained daily record of all transactions. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner. Contributed to merchandising ideas at team sale meetings.

HOME DEPOT, Install Sales/Kitchen Designer 08/1998 to 07/2001

Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Design sales and organization of installations of kitchens and bathrooms.

SIBRA KITCHENS, Designer/Installer 02/1995 to 08/1998

Design, sales and installation of high end custom kitchens.

ELITE DESIGN, Cabinet Maker 09/1992 to 10/1994

Sales, Design and Installs, Custom Cabinetmaker Design and fabrication of custom furnishings.

AURORA CUSTOM FURNITURE, Cabinet Maker 02/1989 to 12/1991

Design and fabrication of custom furnishings.

EDUCATION

INDUSTRIAL WOODWORKING DIPLOMA 1991

Humber College, Toronto, ON, Canada

HIGH SCHOOL DIPLOMA 1987

York Mills Collegiate, Toronto, ON, Canada

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