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Customer Service Representative

Owings, Maryland, 20736, United States
January 29, 2017

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Valerie Mackall

*** * ******, ******* ** *****




More than 7 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.

Possess solid computer skills.

Excellent working knowledge

Ability to train, motivate, and supervise customer service employees.

A team player, acknowledged as “Total Quality Customer Service Professional.”

Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain/update accurate inventories.

Synopsis of Achievements

Certified lead teacher for infant, toddlers and preschool.

Certified for the ADA (American Disability Act)

Certified in childhood obesity prevention and breastfeeding.

Increased customer retention by 19%, from 72% to 91%.

Proactive planning led to notable increase in morale in all departments.

Created customer satisfaction survey, drastically reducing potential problems.


Celebree Learning, Crofton, MD

Infant and Toddlers Teacher Aide

First-Aid and CPR Certified

Certified to be a lead teacher.

Completes lesson plans.

Provide care to the children in my class.

January 2015-Present

Merry Maids, Annapolis, MD

2012 – 2015

Customer Service Representative/ house cleaner

Cleaning customers homes. Making sure that they are satisfied with their services, and also going above and beyond to meet their needs.

Quickly and effectively solve customer challenges.

Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.


Petsmart, Bowie, MD

Professional Bather/Customer service

My main role here at Petsmart was bathing the animals (mainly dogs& cats).

I answered phones handling happy and unhappy customers.

Handled clients files and booked appointments

I also ran the cash registers stocked shelves and assisted customers as needed.

CVS/Pharmacy, Bowie, MD 2008-2011

Photo Technician/Customer service

My main roll was dealing with customers and developing their film

Handled the cash registers.

Answering the phones dealing with happy and unhappy customers.

Stocked shelves, did inventory and also handled deposits of the store.

2011 - 2012


I attended and graduated from southern senior high school, Harwood, md


I majored in child development

References: Amber Caldwell 240-***-****

Catherine Chambers-Dyer 301-***-****

Latonya Butler 301-***-****

Martha Mutchler 410-***-****

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