Jose Anzalone

*** **** **** ********, ***********, Ontario

Phone: 905-***-****

Email: acyjnh@r.postjobfree.com

Core Competencies

Track Record of Success: 4+ consecutive years of meeting/exceeding monthly sales quotas. Ongoing recognition by Management for strong relationships, efficiency and thoroughness, with allocation of new portfolios and new projects, aggressive goal setting and achievement, with impeccable references

Team Work: 92+% customer service fill rates for more than 16 years with effective cross functional collaboration, inter-personal skills and team dynamics, passionate belief that team rapport = results

Communication: 16 years of extensive interaction with internal employees, front line Senior Management, and external clients through effective presentations, meetings, conference call and emails- Empathetic listener with proven ability to communicate processes and policies to all levels of the organization

Customer Focus: 16 years experience working daily with internal/external VP's, Senior Directors, uncovering and achieving their needs- Foster client relationships by anticipating their needs, identifying benefits and creating overall value

Planning and Organizing: 16 years experience on prioritizing tasks and utilizing the resources needed to achieve goals- Establish strategies to meet and achieve company success

Professional Experience

Senior Account Representative, TYCO SECURITY PRODUCTS, Concord 2002-2016

Group of access control, video, location based security and intrusion brands, public company with

69,000 employees globally with $10 +billion in annual revenues

Responsibilities:

Handled incoming inquiries from customers in a timely and efficient manner

Meet/exceed sales quotas and activity levels for assigned territory by keeping sales trackers and account reviews. Prospected qualified quotes and helped to close new business in Latin America.

Served as primary point of contact for communication with sales reps, customers, inventory/purchasing, marketing, technical services group, corporate credit and warehouse to gain resolution and/or clarification on various issues pertaining to customer accounts/orders

Processed order entry into the ERP/CRM system in a timely manner; required verification of payment terms, pricing, address accuracy, item numbers and quantity, POs, ship date requests, freight terms, contracts, and any special instructions

Researched orders and employed problem solving skills to effectively make decisions while adhering and utilizing departmental, corporate and regulatory policies and procedures

Timely answered of telephone calls and effectively assisted customers and sales force with their individual ordering, quoting or informational requirements

Reviewed of open order reports daily, as well as other open issues for assigned reps and/or customer accounts, addressing any issues as required, including backorders, request dates, and credit hold

Responded to current customers regarding product information, product delivery, quotes, contracts, etc. Identify opportunities for repeat and follow-up business

Coordinated with the Field Sales, Production, Supply Channel, Logistics and Scheduling to meet customer requests, including order configuration, on time delivery and problem resolution

Acted as “the voice of the customer” internally to see that customer and distributor needs are met. Helped retaining existing business by developing solid relationships with distributor’s personnel. Partnered with Regional Sales Managers to attract business opportunities

Continued fulfilling responsibilities for previous position; Also making outbound courtesy calls for customer satisfaction, and sales

Selected Accomplishments:

oTyco Value Award for taking initiative role and reduced Skus for $100,000.00 on obsolete inventory

oEarned Tyco Award of Excellence on resolving an average of 550 inquiries per week and consistently met performance benchmarks in all areas (speed, accuracy, volume)

oRecognized on leading monthly conference calls with representatives from most of the functional areas of the company on keeping demand and supply in balance

oReceived company Bonus Award for demonstrating company values e.g. Bias for Action, Doing What's is Right, Getting Things Done in a fact-based disciplined way

Inside Sales Representative, DIGITAL SECURITY CONTROLS, Concord 2002-2004

Private Manufacturers of security, fire, and card access equipment including hardwired and addressable control panels, alarm devices, and central station receivers (Acquired by Tyco International on 2002) with revenues over $10 million dollars

Responsibilities:

Collaborate with Regional Sales Managers and National Account Managers to determine appropriate strategic sales approach for the implementation and execution of sales and marketing strategies for home and commercial security systems

Built strong customer relationships, loyalty and retention through exceptional sales/service and the presentation, awareness and understanding of our active product portfolio

Inbound support calls- providing clarification on products specifications, pricing etc. Provided quotes to potential and existing customers

Growth assigned customer portfolio to achieve and exceed annual pricing order and revenue targets in designated product and/or services categories through outbound and inbound call activities meeting call volume targets as well.

Routed qualified opportunities to the appropriate sales executives for further development and closure

Developed, maintained and expanded a database of leads gathered through referrals, cold calling, use of Customer Resource Manager (CRM)

Used appropriately established call cycle to ensure that all accounts are visited with necessary frequency and are supported thoroughly

Tracking and updating Microsoft Customer Resource Management tool with new leads and customer account changes as well as new developments

Export Sales Manager, ACCENTA DISPLAY CORPORATION, Mississauga 2000-2002

Private Manufacturer of modular aluminum and trade show displays throughout the U.S.A, Canada, Latin America and Mexico with more than $ 15 million dollars in sales annually

Responsibilities:

Established and maintained cooperative working relationships with foreign companies as a result of providing superior service, extensive interaction and strong communication skills. Visited customers in Latin America with the purpose of introducing our products and also to create the base for future good customer relations

Identify prospective customers by using business directories, followed leads from existing clients, and attended trade shows and conferences

Generated leads, initiated cold calls to prospective customers, followed up, performed pre-sales activities and closed transactions

Prepared sales contracts and submitted orders for processing. Followed up with customers to make sure they are satisfied with their purchases and to answered any questions or concerns

Worked closely with other departments and representatives to build reinforce and maintain existing business and relationships. Responsible for all administrative client service issues. Ensured all information requested by the customers forwarded on a timely basis. Responsible for tracking, reporting and developing solutions to achieve optimal results

Selected Accomplishments:

oRecognized by maintaining effective working relationship with customers – amplified customer base by 25% in 2001

oIdentified target markets and established successful plans to develop them – bringing $200,000.00 of additional revenue in 2002

Retail Sales Associate, RADIOSHACK, North York 1999–2000

Private consumer electronics retailer with more than 1,743 stores and 27,500 employees on international operations and more than $ 3 billion dollars on annual revenue

Responsibilities:

Involved in completing transactions, Monitored and reviewed inventory levels of merchandise, and responsible for ordering specific items as needed. Utilized computer system to prepare invoices for more than 200 orders of items on a daily basis

Organizing and daily recovery of displays, to achieve full store appearance. Building displays, setting up and taking down shelves and fixtures

Made customers excited about the electronic products sold by explaining product features, performing demonstrations, mentioning sales, and promoting the value of the products.

Committed to providing superior service to customers by assisting them in their selections, and by responding to their requests, inquiries, suggestions, and/ or concerns

Selected Accomplishments:

oAttained 100% customer satisfaction level in six weeks within initial hiring. It enhanced the store 35% increase sales by engaging customers to provide to them what they need in terms of product and quality services by demonstrating technical selling skills and product knowledge

Education

Centennial College, Scarborough, Ontario, Canada 2000

Diploma Business Administration/International Business

Instituto Universitario de Mercadotecnia, Caracas, Venezuela 1985

Diploma Marketing

Professional Development

Doing Business with Integrity Training 2016

Global Information and Security Awareness Training 2015

Providing Superior Customer Service Training 2014

Vital Values Program Training 2010

International Trade Compliance Training 2010

LANGUAGES

Native Spanish, English ( oral and writing), and conversational Italian

Computer Skills

Knowledge PC applications such as MS Word, Excel. MS Outlook and Web- based technology. Knowledge of Sales Force and Baan Software experience. Working knowledge of SAP and/or JD Edwards. Familiar with EDI Software

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