Customer Service Professional Experience

**** – ** Avenue SW, Calgary, Alberta T*T *H*

403-***-**** *******@*****.***

EMERGING BUSINESS PROFESSIONAL

Enthusiastic and dedicated new graduate with proven experience in delivering effective solutions. Excels in providing superior customer service with the ability to solve complex issues through teamwork and leadership. Highly adaptable with the continuous desire to learn while supporting organizational goals and objectives.

Exceptional Communicator

Team Building Style

Environmental Awareness

Customer Service Excellence

Resourceful & Results Driven

Analytical Decision Maker

Adherence to Deadlines

Committed to Success

FORMAL EDUCATION

Bachelor of Management, Dalhousie University, Halifax, NS December 2016

Relevant Education: Finance, Operations Management, Strategy Formulation,

Business Statistics, Leadership Development

PROFESSIONAL EXPERIENCE

National Captioning Canada (NCC), Calgary, Alberta 2015 – Present

The largest Canadian producer of closed captioning for all major Canadian TV networks.

Offline Editor – September 2015-Present (part-time)

In order to expand their diversity in the marketplace, I was tasked with the responsibility of growing the company’s offline department, which was a relatively new service offered by the organization. I was responsible for arranging high quality captioning in accordance with Canadian Radio-Television and Telecommunications Commission guidelines.

Successfully captioned over 250 shows, while consistently maintaining error free formatting.

Self-transitioned into a new complex software in order to accommodate growing business requirements.

Directly impacted the organization’s success and growth which has resulted in NCC acquiring 6 additional offline editors to continually increase the offline capacity.

403-***-**** *******@*****.***

Project Coordinator – Summer 2015

Created an employee survey which provided an understanding of attitudes, preferences and complaints within specific employee demographics. This was key in formulating strategies which would assist in increasing employee satisfaction and engagement.

Provided input on streamlining offline processes and procedures which directly resulted in improving overall product quality.

Took initiative and updated administrative processes and databases to ensure information was more accessible for employees and administrators.

Consistently met strict deadlines for offline shows and all tasked responsibilities.

The Calgary Golf and Country Club, Calgary, AB April-August, 2012-2014

Trim Crew Foreman

Recruited to manage and delegate various operations of the grounds crew for the golf course. Personally addressed various issues on the course in addition to managing a crew of 3-5 people.

Successfully led a crew tasked with the responsibility of impeccable course maintenance utilizing various machinery and equipment.

Ensured the highest safety standards for the crew by enforcing appropriate safety equipment and protocols, in addition to ensuring all procedures were being adhered to.

Dramatically increased crew efficiency by fostering an environment of hard work and leadership.

Earned the privilege to manage and prioritize the responsibilities for my crew.

AWARDS AND ACCOLADES

Brentwood College Public Speaking Fabrication Winner 2012

Dale Carnegie Course for Effective Communication and Human Relations 2009

Dale Carnegie Abraham Lincoln Award 2009

Extensive International Travel

COMMUNITY INVOLVEMENT

Calgary Interfaith Foodbank (Volunteer bi-weekly) 2012 - present

Big Brother and Big Sisters of Calgary and Area 2010

YYAM Homes for Hope, House Building for impoverished families, Tijuana 2008-2010

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