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Customer Service Manager

Henderson, North Carolina, 27537, United States
January 29, 2017

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Sean A. Young, II

*** ********* ****

Henderson, NC 27537



A highly talented, dedicated and successful Finance professional with over 20+ years of management experience in Credit and Collections eager to apply strategies and initiatives to improve profitability and organizational performance. Exceptional analytical, organizational, presentation and customer service skills. Confidently accomplishing important business objectives by developing collaborative internal and external relationships and utilizing expertise in computer systems to significantly improve overall operations and executive decision making. Dynamic, independent, accurate, trusted, strategic, creative and analytical.

Core Skills

Financial Planning/Management Credit and Collections Leadership/Training/Staff Development

Business Operations Financial Reporting Customer Service

Research/Analysis Operations Improvements Business Accounting Software

Project Management Problem Resolution Business Partnerships

Internal Controls/Procedures Cash Management Policies and Procedures

Employment Background

Nationwide Marketing Group – Winston-Salem, NC 2014 – Present

Nationwide Marketing Group is America’s largest premier buying and marketing organization for independent appliance, electronics, furniture, and rent to own dealers.

Accounts Receivable Manager

Reports to the CFO and the Corporate Controller.

Provided focused leadership managing a staff of three to achieve defined credit and collections goals in the areas of billing, collections and cash management.

Ownership for the monthly AR close process including reconciliation of the AR sub-ledger to the General Ledger. Also prepare monthly AR activity and tie-back to the AR Aging.

Maintain the monthly reconciliation of all general ledger accounts relating to sales, accounts receivable, commissions, and sales & use tax.

Syngenta – Greensboro, NC 2010 - 2014

Syngenta is a world-leading agri-business committed to sustainable agriculture through innovative research and technology. Syngenta had revenues of over $14.2B in 2012, and employ’s 27,000 people in 90 countries dedicated to our purpose: Bringing plant potential to life.

Accounts Receivable Lead Manager

Assist in the preparation of performance management measures for SBS and track and report performance against targets.

Coordinate, monitor and report performance management indicators for management (i.e.: annual targets, performance against targets, KPI’s and other performance management indicators established by Regional leadership.

Attain, analyzing, and interpret customers financial information in order to calculate an overall credit worthiness score.

Manage customer AR account activity and credit limits, which includes negotiating and resolving disputes/deductions with customers.

Communicate and interact professionally with all levels of Internal and Customer management

Define a customer’s available credit based on calculated on their short term credit score.

Spencer Technologies - Northborough, MA 2007 - 2009

Spencer Technologies is a provider of network design, infrastructure installation, technology deployment, system maintenance and strategic consulting services for all technology systems that serve retail and other multi-site organizations.

Credit Manager

Key contributor to enhancing collections efforts, working directly with President and CFO to develop sound business policies and procedures to accomplish collection goals.

Responsible for collections of three divisions of the company. Implemented cash management system, credit card processing system, enabling Spencer Technologies to close orders increase collection process.

Brought Days Sales Outstanding (DSO) from 95 days to 58 days.

Managed 2,500 active accounts.

Successful in building and maintaining excellent customer relations; solved numerous credit problems and retained both customer goodwill and sales volume.

Effectively trained, mentored, motivated and professionally led a productive staff of four that consistently met or exceeded all production and collections targets.

Built solid business partnerships from extensive interaction with Fortune 500 Companies to achieve mutual business goals.

Accurately posted daily cash, and prepared detailed collection and forecasting reports for management.

Utilized strong analytic and financial reporting skills to review data and prepare weekly AR Aging and Analysis reports.

Thermo Electron - Milford, MA 2004 - 2006

Thermo Electron was a major provider of analytical instruments and services for a variety of domains. Thermo had revenues of over $2B, and employed 11,000 people in 30 countries when it merged with Fisher Scientific in 2006.

Manager, Credit and Collections

Reported directly to the Corporate Controller and Director of Finance.

Skillfully developed collection strategies and efficiently managed work flows to meet established goals.

Actively managed 3,600 accounts, ensured client satisfaction, implemented a cash management system (vs. manually).

Developed credit and collection policies and procedures.

Implemented a credit card processing system.

Reduced Days Sales Outstanding (DSO) from 96 to 52 days by designing/implementing practical but aggressive strategies.

Attentively managed/minimized risk to firm carefully reviewing letters of credit as a solid foundation to grow the business.

Trusted to provide intensive review of all contracts to ensure compliance with established company financial goals.

Effectively supervised a staff of seven to meet or exceed production, quality and customer service goals.

Rizzo Associates - Framingham, MA 2003 - 2004

Rizzo provides engineering, transportation, telecommunications and environmental engineering services.

Credit and Collection Specialist

Reported directly to the President and Director of Finance

Performance level and expertise led to being selected to manage all government and non-government domestic accounts.

Utilized strong customer relations skills to promptly resolve billing problems and minimize delinquencies.

Conscientiously advised management of problem accounts, and collaborated with project managers to implement creative solutions to the collection issues.

General Electric Fanuc/Intellution - Foxborough, MA 1998 - 2003

GE Fanuc/Intellution is a global provider of a wide variety of high-performance software, hardware and technical services with expertise in automation and embedded computing.

Credit and Collection Manager

Reported to the Director of Finance and the Controller, effectively managed a phenomenal staff of ten.

Responsible for all domestic and international accounts.

Liaison between management, sales and collections department’s to identify problem accounts and to resolve problem areas.

Decreased DSO from 91 days to 55 days.

Managed 3,200 accounts.

Attentively managed/minimized risk to firm carefully reviewing letters of credit as a solid foundation to grow the business.

Prepare monthly DSO, cash forecasting, and other reports for senior management.


Bachelor of Science in Accounting with a concentration in Finance

Century University - Albuquerque, NM

Computer Skills

Microsoft Office Suite: Word, Excel, Access, PowerPoint, Outlook, SAP, Great Plains, Solomon, Sword Fish, Citrus, Primex

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