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Customer Service Administrative Assistant

Fort Lauderdale, Florida, 33312, United States
January 29, 2017

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Phone: 954-***-**** * Email:

Administrative Assistant with 7+ years of experience handling confidential tasks and making routine office tasks as efficient as possible. Currently seeking a B.S in Psychology y and expertise in Microsoft Excel. Looking to leverage my knowledge and experience into a role within your company


Seasons Hospice & Palliative Care 12/2015-Present

Senior Administrative assistant

lSchedule and coordinate meetings, appointments, and travel arrangements for executive director

lTrained 2 administrative assistants during a period of company expansion to ensure attention to detail and adherence to company policy

lMaintain utmost discretion when dealing with sensitive topics

lManage travel and expense reports for department team members

lAnswering phone and provide assistance

lOrganize office events with Manager of Business Operations

lOpened, sorted, and distributed incoming messages and correspondence

lPurchased and maintained office supply inventories, and being careful to adhere to budgeting practices

lResearched and maintained patients’ information

lAssist staff with daily tasks when needed

Hospice by the Sea/Trustbridge Health 07/2014-12/2015

Administrative Assistant

lCommunicate with attending physician, clinical departments and/or other appropriate personnel to exchange necessary information

lMeets with patient or patient's caregiver to exchange necessary information and documentation

lEnsure that all necessary demographic, billing, and clinical information is obtained and entered with timeliness and accuracy

lGreet patients and visitors. Monitor, answer, screen, and route all telephone calls.

lAssist with processing patient admissions, transfers and discharges. Assemble and maintain patient records and charts

lEnters physicians' orders and nursing requests in hospital system

lSupervised and oriented volunteers

US Gas & Electric, Miramar, Florida 05/2013 – 05/2014

Compliance Assistant

lResearched customer complaints received from respective agencies within designated states.

lAnalyzed customers' accounts for resolution. Prepared written responses for the mediating agencies within a designated timeframe. Also, requested refund/rebates for applicable complainants.

lAudited customer service and sales calls, and operation procedures related to customer complaints received to provide feedback and/or recommendations to ensure that employees adhere to company protocol.

lAssisted in the drafting of Terms and Conditions for new markets and translated legal documents.

Law Office of Samuel Sorota, P.A. Miami, FL 02/2011 – 04/2013

Legal Assistant/Office Manager

lManaged all administrative and office duties for two senior partners.

lScheduled client appointments and maintained busy attorney calendar.

lEnsured legal documents are processed and handled in a timely and efficient manner in order to comply with appropriate regulations and deadlines.

lScheduled appointments, court appearances, and depositions.

lPrepared legal documents, such as pleadings, discovery and correspondence, using various software programs.

United Cerebral Palsy/Early Beginning Academy, Miami, Florida 01/2010 - 10/2010

Teacher's Aide

lFostered effective, ongoing communication with parent by providing verbal reports and written notes on children's daily activities

lCollaborated with co-workers, head teacher, supervisors, and parents to maintain "partnership" environment

lCarried out supportive tasks of a non-instructional nature

Merrill Lynch, Aventura, Florida 02/2008 - 10/2009

Client Associate

lProvided assistance to financial advisor in establishing new accounts for prospect clients

lHandled clients’ information and accounts in a confidential and professional manner

lPerformed other administrative duties as requested.

lProvided quotes to client and information related to stock market

lServed as a liaison between clients and Financial Advisors

lPrepared correspondence and process incoming mail

Florida Immigrant Advocacy Center, Miami, FL 33137 12/2006-01/2008

Executive Administrative Assistant

lProvided executive-level administrative support to the Executive Director with a demonstrated ability to improvise, improve procedures, and meet demanding deadlines.

lProvided assistance to attorneys with translation and interpretation in English, French, Spanish and Creole

lCoordinated multiple priorities and projects

lProvided customer service telephone support at the reception area

lPerforming day-to-day administrative tasks such as maintaining information files and processing paperwork.

lProviding information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Legal Services of Greater Miami, Inc., Miami, FL 33137 10/2002 - 12/2006


lResponsible for initial client contact in order to assess clients' legal needs and direct for appropriate legal assistance.

lProvided customer service by greeting clients and scheduled new clients during telephone intake

lServed as English-Spanish and English-Creole interpreter and translator.

lProvided all aspects of general office assistance such as reception, handling heavy call volume, and handling incoming and outgoing mail.

Jorge Rivera Law Office, Miami, FL 1/2000 - 04/2000


lPrepared immigration cases for submission

lAssisted customers on the phone and in-person

lPerformed intake for clients to for case preparation,

lEnglish-Spanish-Creole interpretation and translation.


lBachelor in Psychology/University of Phoenix/Expected graduation May 2017

lAssociate degree in Psychology/University of Phoenix/February 2016


lWPM 55

lProficient in Microsoft Office, internet search engine

lLanguage proficient (Spanish/English/French/Creole)

lExcellent writing and communication skills

lSelf-starter and fast-learner

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